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What can I do if my phone does not identify my SIM card?

If you insert your SIM card into your new phone and there are any issues, you can try a couple of basic troubleshooting tricks. First, power the phone off, remove the SIM, wait a few seconds, re-insert the SIM and power on. If the problem still persists then contact the Mint Care team at 0800-683-7392 or email