If your goods arrive in a damaged state, please login to your order history at shop.mintmobile.com to request an RMA online. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery – claims will not be accepted after this time.
If the goods are NOT defective and you wish to return them you have 7 days from when the package arrives to return the goods for a refund. All returned merchandise must be in complete original manufacturer’s packaging, same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation. All phones must be returned in “Like-New Condition”, show no signs of use and must have less than 25 minutes in total cumulative talk time.
If an item is defective it may only be exchanged with an equivalent product if we are unable to supply the same item or if the item cannot be repaired. Any return shipping cost is the responsibility of the customer. All shipping and handling fees are non-refundable. This includes all refused and unaccepted packages which are also subject to a $25.00 handling fee.
For our full phone return policy please visit https://phones.mintmobile.com/RMA.