SWAP YOUR eSIM FOR A PHYSICAL SIM

If you’re still in your return period, replacing your eSIM with a physical SIM card is a pretty SIMple fix (sorry).

Begin SIM Exchange
Fox holding a physical SIM card

HOW TO GET A NEW SIM CARD

  • SUBMIT A REQUEST

    Fill out the form below and click Request Exchange

  • HANG TIGHT

    We’ll shoot you an email once the request is approved and ship you a new physical SIM card on us. This should arrive within a week

  • TRY MINT MOBILE FOR ANOTHER 7 DAYS RISK-FREE

    We’ll tack another week onto your return period to try Mint Mobile for real this time

Fox standing with hand extended
You may request to exchange your eSIM to a physical SIM if activation of eSIM has failed or the eSIM has malfunctioned. The exchange program is solely for customers that are experiencing technical issues with their eSIM. Requests to exchange a functioning eSIM may be rejected. After our customer care team has approved the exchange, your physical SIM will be sent to you within 3-7 business days. After receiving your physical SIM, simply follow the instructions provided and your eSIM will become inactive upon successful activation of the physical SIM.