You can check your phones eSIM compatibility on http://mintmobile.com/esim. Please not the device must be unlocked.

An eSIM is just a physical SIM that has gone digital. Instead of you physically inserting a SIM into your phone to join the Mint network, you install an eSIM onto your phone/device. It means you don’t have to wait for your SIM to be delivered, you can activate straight after purchase.

If you are new to Mint, and have an unlocked, eligible device you can choose eSIM at time of purchase.
If you are an existing Mint customer, then log into the Mint app, head to Settings > SIM > Replacement SIM. You can check your phones eSIM compatibility on http://mintmobile.com/esim. Please not the device must be unlocked.

Yes as long as your device is eligible for a Mint eSIM. You can check your phones eSIM compatibility on http://mintmobile.com/esim. Please not the phone must be unlocked, and installing your eSIM will deactivate your existing sim.

To get a replacement eSIM, log into the Mint app, head to Settings > SIM > Replacement SIM.

We give you the first eSIM free of charge. If you ever want to switch back to a physical SIM at any time no problem. Just order a Replacement SIM through account management.

It’s pretty easy, and we walk you through the steps. Once you purchase your plan and select an ‘eSIM delivery’ then you can choose to either activate your plan right away, or activate later in two easy steps.

1. Activate your plan– On the order confirmation page there will be a large orange button ‘Activate now’. Hit this if you wish to activate your plan immediately after purchase. If you want to wait, no problem. We will send you an email with the same link to activate at your leisure.
2. Install your eSIM– Once your plan is activated, then you will need to install the eSIM onto the eligible device you will be using Mint on. To do this you will scan the QR code that appears on screen after you activate your plan. If you close the screen before scanning, again no problem. We’ll be following up with an email that will contain the QR code.

1. You’ve scanned the QR code and opened the installation process, but the screen is frozen on ‘Cellular Plan’. Close the window on your phone, and rescan the QR Code.

2. If you can’t scan the QR code, check and make sure that you have your QR scanner enabled in your Settings.

You will need a new eSIM. First, make sure that your new device will be eligible with a Mint eSIM, and is unlocked. If not, then you will need to switch back to a physical SIM.

When you have your new eligible device follow the below steps:

1. Install the Mint Mobile app on your new iPhone and log in to your account
2. Click the “Change Device” option in the Account menu
   • If your Mint Mobile account is already using eSIM on your previous device, simply select the “Get an eSIM” option to move your account to a new eSIM on your new device
   • If your Mint Mobile account is currently using a Physical SIM, you have the option of following the instructions on the screen to transfer your physical SIM to the new device, or you can switch to eSIM. To switch to eSIM, look to the bottom of the screen where it says “Want to switch to an eSIM? Order one here” and tap the link.
3. Follow the instructions on screen to complete the eSIM installation process.

When you switch to a new eSIM, you will keep you current plan and number. No change there.

Both physical SIM cards and eSIMs securely connect you with your network and give you access to your service so you can use your plan. A physical SIM card is a small chip that is physically inserted into your phone. An eSIM is a digital chip that can be downloaded to your phone. If you have an eSIM compatible device, this will give you the quickest way to start using your plan. Otherwise, we’ll ship you a physical SIM card in the mail to start using your Mint plan.