Mint Mobile Network Management Policy

Internet Service 

This page provides information about Mint Mobile’s Broadband Internet Access Services. “Broadband Internet Access Services” refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints. The network practices, performance characteristics, and commercial terms applicable to Mint Mobile customers on Mint Mobile’s Broadband Internet Access Services over our Network Supplier’s 4G LTE and 5G networks are described below. This page does not describe the practices, characteristics, or commercial terms that may apply when using a roaming partner network, to the extent roaming may be available; see Section 8.11 of our Plan Terms & Conditions (the “T&Cs”) at mintmobile.com/plan-terms-and-conditions/ (“Roaming”) for details.

What terms and conditions apply to Mint Mobile’s Broadband Internet Access Services?

Broadband Internet Access Services are subject to our T&Cs (including our Privacy Policy and Acceptable Use Policy) located at mintmobile.com/plan-terms-and-conditions/. These T&Cs are subject to change so you should visit the T&Cs frequently including when you activate service. Certain uses of our network are prohibited as described in Section 8.5, 8.7, 14, and 15 of our T&Cs including without limitation uses prohibited under our Acceptable Use Policy (“AUP”), located at mintmobile.com/acceptable-use-policy/. In addition, the T&Cs describe our dispute resolution procedures including at Sections 2, 11, and 12.

What data plans does Mint Mobile offer? Will my data be slowed on these plans? 

Currently, Mint Mobile offers mobile Broadband Internet Access Services for compatible phones and tablets over our Network Supplier’s 4G LTE and 5G broadband networks. 5G and/or 4G LTE access requires a capable device and SIM within an appropriate coverage area. Your actual availability, speed, and coverage may vary. Each of our data plans features a designated allotment of high-speed data, after which your data speed may be reduced or your data access may be suspended for the remainder of the applicable monthly period, as described in Section 8.6 of the T&Cs (“Data Usage Level”). For example, if you purchased an Unlimited or Unnecessary Service plan and you exceed your Service plan’s 30-day or 31-day Usage Level (40GB of 5G and/or 4G LTE data on the Unlimited plan; 60GB of 5G and/or 4G LTE data on the Unnecessary plan), Mint Mobile will reduce the speed at which you can send and receive data until the end of the applicable 30-day or 31-day period. Certain data-intensive activities including but not limited to online gaming, file downloads/uploads, and video streaming, may be limited and/or inaccessible on network after data is reduced after 40GB on the Unlimited Service plan and after 60GB on the Unnecessary Service plan. For all Service plans, Mint Mobile’s Network Supplier may also reduce speeds during times of network congestion per their policies. Videos stream at 480p. Data is for personal use in the U.S. only, except to the extent we may offer international roaming subject to our T&Cs. 

What speeds and performance can Mint Mobile-branded Broadband Internet Access Services customers expect? Where are these speeds available?

Many factors affect the speed and performance that customers experience, including but not limited to the programs or services running on the device, proximity to a cell site, the capacity of the cell site, weather, the surrounding terrain, use inside a building or moving vehicle, radio frequency interference, how many other customers are attempting to use the same spectrum resources, any high-speed data allotment, the rate plans or features you select, and uses that affect your network prioritization, such as whether you are using Mobile HotSpot (tethering). Customer devices may have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability. 

For the typical speeds and performance that customers can expect when using 5G and/or 4G LTE capable devices and SIMs within an appropriate coverage area over our Network Supplier’s 5G and/or 4G LTE networks, subject to the factors described above and below, see the below sections. 

Speed and Latency 

Speed 

The term “speed” is commonly used as a shorthand way to describe the rate at which a particular Broadband Internet Access Service can transmit data. This rate (or speed) is typically measured in the number of kilobits or megabits transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a high-data speed to function very well, while other activities like high-definition video streaming or transferring large data files are better experienced with higher data speeds.

Latency 

Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For Broadband Internet Access Services, latency is usually expressed as the round-trip time in milliseconds (“ms”) that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application’s performance, while other applications, such as real-time video conferencing, require lower latency to function properly.

Based on our Network Supplier’s published network management policy disclosures, and subject to the factors described above and below, Mint Mobile expects Mint Mobile customers with recent broadband-capable devices and qualifying service, to generally expect the following speeds and latency ranges on the 5G and/or 4G LTE networks. 5G and/or 4G LTE access requires a capable device and SIM within an appropriate coverage area. Your actual availability, speed, and coverage may vary:

5G Network

  • Download Speeds: Typically between 70 – 320 Mbps
  • Upload Speeds: Typically between 7 – 32 Mbps
  • Latency: Typically between 19 – 37 ms

4G LTE Network

  • Download Speed: Typically between 4 – 35 Mbps
  • Upload Speed: Typically between 3 – 17 Mbps
  • Latency: Typically between 24 – 40 ms

Other Network Management Practices

  • Blocking.  Except for our network management practices disclosed in this notice or in our T&Cs (including our Privacy Policy and AUP), we do not block or otherwise prevent end user access to lawful content, applications, service, or non-harmful devices. 
  • Throttling.  Except for our network management practices disclosed in this notice or in our T&Cs (including our Privacy Policy and AUP), we do not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. Please refer to the policies described in this notice and in Section 8.6 of our T&Cs for more information. 
  • Prioritization.  We do not engage in practices that directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation.  Notwithstanding the foregoing, our Network Supplier may implement certain practices from time to time that may result in de-prioritization of some users. 
  • Congestion Management.  We or our Network Supplier may reduce speeds during times of network congestion. For additional information, please see above and Section 8.6 of our T&Cs. 
  • Application-Specific Behavior.  Except for our network management practices disclosed in this notice or in our T&Cs (including our Privacy Policy and AUP), we do not discriminate against lawful applications that are compatible with our services.  We do not block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications. 
  • Device Attachment Rules. You must use a supported, compatible Device to access the Mint Mobile network. Only certain phones and tablets are supported Devices. Mint Mobile will provide you with a list of supported Devices upon your request. Modems, bypass, gateways, automated relay devices and any other Devices used for commercial or re-direction purposes are not supported Devices and violate our AUP. Failure to use a supported, compatible Device when accessing our network will result in immediate termination of your Service. 
  • Security.  Mint Mobile takes the security of its network very seriously. Please refer to our T&Cs (including our Privacy Policy and AUP) for a list of precautions we may take to ensure security. 

For more detailed information about Mint Mobile’s Broadband Internet Access Services, please see our Plan Terms & Conditions, located at mintmobile.com/plan-terms-and-conditions/. For any additional questions regarding Mint Mobile you may call our customer service department at (800) 683-7392.