Last Updated: April 7, 2021
Generally, Mint Mobile collects the above information for the following purposes: (i) to improve your experience on this Site; (ii) to improve the products and services that Mint Mobile sells to consumers; (iii) to communicate with you regarding this Site; (iv) to market and sell products and services to you and send you information about special offers; (v) to contact you about products or services you have purchased from Mint Mobile (including but not limited to the Mint Mobile service); (vi) to respond to your inquiries; (vii) to manage and develop our business and operations, administer accounts, and collect and process payments; and (viii) if you authorize text messaging, we will use your mobile number to communicate with you about your account and to send marketing text messages to you. If you decide that you no longer wish to receive emails or text messages from Mint Mobile that you had authorized, you may opt-out of receiving emails and text messages by managing your account preferences on this Site or by any other reasonable opt-out method available to you. Please note that Mint Mobile may have to communicate with you about product or service orders that you choose to place. You cannot opt-out of receiving product or service-related emails. Mint Mobile will not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to third parties, except that: (1) Mint Mobile uses third parties to perform specific functions on its behalf and it must disclose information to help those parties perform their services (for example, Mint Mobile would disclose your name, address and phone number to a commercial carrier such as Federal Express or UPS in order to deliver a physical product that you order); (2) Mint Mobile must disclose your name and credit card number and information to financial services and credit card processing companies in order to process your orders; (3) Mint Mobile may be required to disclose such information in response to a legal process, order or investigation (for example, a subpoena or court order); (4) Mint Mobile may disclose personal information where disclosure is necessary to protect its legal rights or to protect itself or others (for example, in order to reduce the risk of fraud or illegal activities); (5) Mint Mobile may share such information amongst its affiliated companies for the purpose of marketing products and services to you; (6) Mint Mobile may provide identity verification services to third parties and your personal information may be included in the data transferred to third parties in connection with those services; and (7) Mint Mobile may acquire, merge with or be acquired by another company or it might sell some or all of its assets, and, in such a case, your personal information may be included in the transferred business assets. Also, in the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, we may not be able to control how your personal information is treated, transferred, or used and your personal information may be included in the transferred assets. Mint Mobile may sell, rent, trade, license, use and disclose all non-personal information and aggregate information, so long as such information does not personally identify you or any user, to any third party for any purpose, including, but not limited to, research and analytical purposes. Under federal law, you have a right, and Mint Mobile has a duty, to protect the confidentiality of information regarding your telephone use, the services you purchase from us, the calls you place and the location of your device on our network when you make a telephone call. This information is referred to as, among other things, “Customer Proprietary Network Information.” We may share Customer Proprietary Network Information with our affiliates; provided, however, that we will first notify you of your rights under applicable law, describe how we intend to use the Customer Proprietary Network Information, and give you an opportunity to opt-out of such use (or opt-in, to the extent required by applicable law).
We take precautions and have implemented certain technical measures intended to protect against unauthorized access to, disclosure of, and unlawful interception of personal information submitted via this Site, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. However, your communications containing personal information may be unlawfully intercepted or accessed by third parties and/or this Site may be subject to network attacks or malfunctions. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your personal information, we take steps that we believe are reasonable to limit access to your personal information to only those employees and service providers whom we determine need access to the personal information to provide the requested products, services, offers or opportunities that may be of interest to you or that you have ordered, or that we otherwise disclose in accordance with Section 2 above. However, even after we receive your personal information, we cannot and do not guarantee that your personal information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your personal information or any other information is completely secure and safe from any risk.
5. Opt-Out and Corrections
Upon your request, Mint Mobile will: (a) correct or update your personal information; (b) stop sending emails to your email address; (c) stop sending text messages to your mobile phone number; (d) stop sending mail (including promotional materials) to your mailing address; and/or (d) disable your account to prevent any future purchases through that account. You may make these updates / changes yourself by managing your account preferences on this Site or by any other reasonable account update mechanism available to you. You also have the ability, at any time, to click through an “Unsubscribe” link, contained in all marketing e-mails, in order to stop receiving such e-mails. You also may text STOP to +1 (833) 796-0308 (or in response to any marketing text message from Mint Mobile), at any time, to unsubscribe from marketing text messages. You may also send your requests to: Attn: Customer Service, Mint Mobile, LLC, 17870 Newhope Street #104-155, Fountain Valley, CA 92708; or by phone at (800) 683-7329. Please do not email your credit card number or other sensitive information. Please note that Mint Mobile may have to communicate with you about product or service orders that you choose to place. Accordingly, you cannot opt-out of receiving product or service-related emails or mailings.
6. Ability to Accept Terms
9. Your California Privacy Rights
California Civil Code Section 1798 entitles California customers to request information concerning a business’s sharing of personal information to any third parties for the third parties’ direct marketing purposes. Mint Mobile will not knowingly share your personal information with non-affiliated third parties for their direct marketing uses without your opt-in consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us as specified in the “Contact Us” section below. Do Not Track (DNT) Disclosure:This Site does not currently respond to “Do Not Track” signals of web browsers. However, should the industry establish uniform technological standards for recognizing and implementing “Do Not Track” signals, Mint Mobile would be open to following such industry standards.
10. Protection of Children
11. Advertisements and Links
12. Contact Us
For privacy related questions, comments and requests, please contact Mint Mobile at:
Mint Mobile, LLC
Attn: Customer Service
17870 Newhope Street #104-155
Fountain Valley, CA 92708
Phone: (800) 683-7329
13. California Subscriber Rights
If you are a California resident, as defined in the California Code of Regulations, you have rights under the California Consumer Privacy Act of 2018 (the “CCPA”). A description of your rights and disclosures about how we process your personal information are below.
The CCPA gives California residents certain rights regarding their data, including:
California residents also have the right to not be discriminated against if they exercise their rights under the CCPA.
Before we honor your rights to request information or delete information, we must verify your or your authorized agent’s identity. In certain cases, we may require you to provide additional information in order to verify your request.
Mint Mobile does not sell your personal information, but we may disclose your personal information to service providers who support our operations.
Categories of Personal Information under the California Consumer Privacy Act
|Category of Information||How we use this information||Source of Information||With whom we share this data and for what purpose|
|Personal identifiers such as name, address, email address, Internet Protocol address, phone number, and similar||Business purpose such as marketing and advertisement, service delivery and optimization, and similar||
|Financial information such as payment method, billing information, and similar||Business purpose such as payment processing, service delivery and optimization, tax services, and similar||
|Biometric information such as voice||Business purpose such as quality assurance, and similar||
Privacy tools and choices
For CCPA related requests, please submit a request by
What to expect once you submit a request?
Mint Mobile will confirm receipt of the request within 10 days via email address you provided.