Mint Mobile Device Unlock Policy

Mint Mobile subscribers with handsets that cannot be unlocked may be eligible for a replacement phone.

• Customers must request handset unlocking.
• Customers must have had their locked device activated on Mint Mobile service for no fewer than 12 months and not have had their telephone number recycled or ported.
• Customers must request this interim unlocking solution while their service is active and in good standing or within 60 days after their active service days expire. This 60-day grace period applies even if the customer’s telephone number was recycled or ported.
• Customers must currently own a Mint Mobile locked handset launched on Mint Mobile’s service after September 01, 2018 or activated with Mint Mobile’s service after September 01, 2018.
• Customers must possess a handset that is in working condition.
• Customers must possess a handset that is not reported stolen, lost, or associated with fraudulent activity.
• If a customer requesting handset unlocking is deployed military personnel, upon provision of deployment papers, Mint Mobile will honor that customer’s unlocking request.
• Customers are eligible for this program only once every twelve months.
• A person who requests unlocking must be the customer of record with Mint Mobile on the service and Mint Mobile can, in its discretion, require proof that the requisite party is the customer of record.

Mint Mobile may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud Mint Mobile or its customers. Mint Mobile’s Unlocking Policy is subject to change at any time without advance notice.

Customers who would like to check if they are eligible for or can submit a request to unlock their phone(s) can do so by calling customer care at 213-372-7777.