At Mint Mobile, we're all about making wireless as easy as possible―even if you decide not to keep your plan! So relax―we've got you covered!
We offer a 7-day money back guarantee on all of our plans
If you're not happy with your plan. You can say "no thanks" at any time during your first 7 days of activation and we'll refund you what you paid (minus S&H)! You don't even have to send it back!
Complete and submit the form below
We'll email you when your request is approved
Refunds are usually processed within 10 business days
Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto!
Compatible BYOP devices include:
Unfortunately, our plans are not always compatible with international models. If you have any questions, then contact our support team support@mintmobile.com.
Yes, you can request a new number during the SIM card activation. You will need to enter the zip code and choose the option “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code. Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.
Unfortunately, no. You need to transfer your number over at time of activation.
If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.
The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.
Phones need to be unlocked prior to activating your Mint Mobile service.
To transfer—or port—your number during activation, you’ll need to authorize the release of your number to Mint.
To do this, you will need:
There is no fee associated with transferring your number.
Please remember that your phone number transfer can take up to 48 hours to complete. If you have any questions regarding your port, email support@mintmobile.com. Once the number has been successfully transferred, we will we send you an SMS and confirmation email.
