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At Mint Mobile, we're all about making wireless as easy as possible―even if you decide not to keep your plan! So relax―we've got you covered!

7 DAYS. MONEY BACK. NO QUESTIONS ASKED.

We offer a 7-day money back guarantee on all of our plans

If you're not happy with your plan. You can say "no thanks" at any time during your first 7 days of activation and we'll refund you what you paid (minus S&H)! You don't even have to send it back!

RETURNING IS AS EASY AS 1-2-3

HERE'S HOW YOU DO IT!

SUBMIT REQUEST

Complete and submit the form below

HANG TIGHT

We'll email you when your request is approved

GET MONEY

Refunds are usually processed within 10 business days

STILL HAVE QUESTIONS?

Send us an email at returns@mintmobile.com

FAQ

Device Compatibility

Can I bring my own device?

Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto!

Compatible BYOP devices include:

  • Most unlocked, GSM-network phones
  • Most phones with a SIM card

Unfortunately, our plans are not always compatible with international models. If you have any questions, then contact our support team support@mintmobile.com.

Can I get a new phone number with Mint?

Yes, you can request a new number during the SIM card activation. You will need to enter the zip code and choose the option “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code. Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.

Can I transfer my number over to Mint after I have activated my SIM?

Unfortunately, no. You need to transfer your number over at time of activation.

How do I know if my phone is unlocked?

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.

The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.

Phones need to be unlocked prior to activating your Mint Mobile service.

How do I transfer my number?

To transfer—or port—your number during activation, you’ll need to authorize the release of your number to Mint.

To do this, you will need:

  • Your account number from your former carrier. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.
  • The corresponding password, pass code or PIN code number.
  • The zip code associated with the account.

There is no fee associated with transferring your number.

Please remember that your phone number transfer can take up to 48 hours to complete. If you have any questions regarding your port, email support@mintmobile.com. Once the number has been successfully transferred, we will we send you an SMS and confirmation email.

YOU MAY REQUEST A REFUND AND CANCEL YOUR NEW MINT MOBILE SERVICE ACTIVATION FOR ANY REASON WITHIN SEVEN (7) CALENDAR DAYS OF ACTIVATION AND WE WILL REFUND THE FULL PURCHASE PRICE AND ANY ASSOCIATED TAXES AND FEES. AS LONG AS YOU: (I) HAVE PURCHASE A MINT MOBILE PLAN ON MINTMOBILE.COM OR DIRECTLY FROM MINT MOBILE: AND (II) COMPLETE OUR REFUND REQUEST FORM LOCATED AT WWW.MINTMOBILE.COM/RETURN-POLICY (COLLECTIVELY, THE "7-DAY MONEY BACK GUARANTEE" OR "7-DAY RISK-FREE TRIAL"). YOU ARE NOT REQUIRED TO PHYSICALLY RETURN THE SIM KIT IN ORDER TO CANCEL YOUR NEW SERVICE ACTIVATION. REFUNDS WILL BE PROCESSED WITHIN TEN (10) BUSINESS DAYS AFTER YOU CONTACT US.