At Mint Mobile, we're all about making wireless as easy as possible―even if you decide not to keep your plan. So relax―we've got you covered.
We offer a 7-day money back guarantee on all of our plans
If you're not happy with your plan. You can say "no thanks" at any time during your first 7 days of activation and we'll refund you what you paid (minus S&H). You don't even have to send it back.
Complete and submit the form below
We'll email you when your request is approved
Refunds are usually processed within 10 business days
All of our plans carry an unconditional 7-Day Money Back Guarantee. So try us out – if we’re not your style, let us know within 7 days of activation for a full refund (minus S&H). Please allow 10 business days to process your return. Full details can be viewed in our official Terms and Conditions.
Complete the form below and our Customer Care team will process your refund. Remember, you must submit within 7 days of activation to qualify. Only available to new customers.
Mint Mobile Starter Kits
At any time during your Mint Starter Kit Trial, you may either: (i) convert to a full Mint Mobile service plan and receive $5.00 off your selected Mint Mobile service plan; or (ii) request a full $5.00 refund from https://www.mintmobile.com/return-policy/ or by calling a Mint Customer Care agent at 800-683-7392. Your Mint Starter Kit Trial SIM cards will be deactivated after approval of your refund, which will be processed within seven (7) calendar days. Mint Mobile will only issue refunds for purchases of the Mint Starter Kit Trial made through the Mint Mobile app or at mintmobile.com/free. Your Mint Starter Kit Trial SIM card will be deactivated on your request for a refund of the $5.00 purchase price for the Mint Starter Kit Trial, which must be requested within seven (7) calendar days after activation of your Mint Starter Kit Trial. The Mint Starter Kit Trial offer is subject to change. Visit mintmobile.com/free for all other terms and conditions of service.
All of our full plans and Starter Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile.com or using the app. You can cancel your service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Shipping is not refunded.
Got an unused SIM card? We’ll honor returns for these within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing).
With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto.
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone.
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).
The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.
If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.
The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.
Phones need to be unlocked prior to activating your Mint Mobile service.
Head to our phones shop at mintmobile.com/phones to pick out your shiny new toy.
If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.
When you are shopping for a new phone, there are a few things you want to look for to make sure you’ll get the most awesome experience on Mint. Check that it is 4G LTE compatible, and is VoLTE friendly. You might want to think about getting a 5G compatible phone, though it is not essential to work on our network.
If the phone has bands 2, 4, 12 and 71, then that is ideal.
Super easy, we have a tool for that. Head over to our Bring Your Own Phone page, and enter your IMEI number (your phone’s ID – we give you instructions on how to find). We can then tell you if we are Mint to be or not.
The older your phone, the less likely it supports 4G LTE and VoLTE which is needed to work on Mint’s network. If you are not sure if your phone supports 4G LTE and VoLTE, then we have an easy-to-use tool that allows you to check. Head to Bring Your Own Phone page by clicking here, enter your IMEI number (we give you instructions on how to find it). We can then tell you if we are Mint to be or not.
If you checked your phone using our compatibilty tool, and found that your phone won’t work on Mint, then we have a fox ton of Android and iPhones available on mintmobile.com/phones. All of these phones support 4G LTE and VoLTE, and work perfectly with our network. Even bettter you can find some starting at under $100. If you have any questions then call or chat with our care humans and they will help you out.
Mint Mobile’s 7-Day Money Back Guarantee applies to all first-time customer purchases of full plans and Starter Kits made on mintmobile.com or using the Mint Mobile app. Plan renewals are not eligible.