All of our full phone plans and See for Yourself Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile.com or using the app. You can cancel your wireless phone plan service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Shipping is not refunded.

Got an unused SIM card? We’ll honor returns for these within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing). This does not apply to SIM cards purchased from one of our national retail partners or any other store website.

You will need a new eSIM. First, make sure that your new phone will be eligible with a Mint eSIM, and is unlocked. If not, then you will need to switch back to a physical SIM. When you have your new eligible device, follow these steps to transfer your service. When you switch to a new eSIM, you will keep your current plan and number.

Mint Mobile’s 7-Day Money Back Guarantee applies to all first-time customer purchases of full plans and Starter Kits made on mintmobile.com or using the Mint Mobile app. Plan renewals are not eligible.

Yep. You can chat with us 24/7 at mintmobile.com/chat or hit us up at 1-800-683-7392 between 5am – 7pm PST and we’ll walk you through setting up your sweet new phone.

All phones we sell are locked, but they automatically unlock after 60 days of being activated on our network. You can check out the Device & Service Details section of each phone page to see this information. For more info on our unlocking policy, click here.

All new phones purchased from our website come with a manufacturer’s warranty from the original date of sale, so you’re good there. 

Just check out our return policy here. https://www.mintmobile.com/return-policy/

You can’t change the duration of your current plan once it’s started. You can, however, set up a new plan duration to automatically renew at the end of your current plan by logging into your account with the Mint Mobile app or on the web. 10/10 would recommend. Learn more.

You sure can, as long as you’re new to Mint. Once your trial ends, all you have to do is buy a phone from mintmobile.com/deals, get a 12-month plan and bring your current phone number. Act fast though, this deal is available for a limited time only.

New and existing customers Mint are eligible for the phone trade-in program. New customers will need to purchase a new Mint Mobile plan, alongside their phone trade in and purchase of a new phone. Existing customers must be trading in a phone and purchasing a new one.

This deal is only available with new Mint Mobile activations. To get the deal, you must purchase a phone from mintmobile.com/deals, a 12-month plan, and bring your current phone number to Mint. Make sure your phone number hasn’t been on a Mint account in the past 90 days.

Rather than the original manufacturer’s packaging, your new phone was shipped to you in a special Mint Mobile box because it’s minty fresh. All parts and accessories are still included–just like you ordered.

Please contact our Care team to get everything up and running again. You can reach a live care agent at mintmobile.com/chat or by calling (800) 383-7392. Agents are available 7 days a week from 5 a.m.-7 p.m. PST.

Yes, it comes with a USB-C charging cable. (Power adapter not included.)

There sure is. You can purchase insurance through our Allstate Protection plan.

You bet you can – you’ll receive an email with tracking information once your phone ships. You can also check your order status on our website.

You can finance your purchase through our partner Affirm by selecting this option at checkout.

In partnership with Allstate, current and new Mint Mobile subscribers can trade in their phone with a purchase of a new phone (and a plan, if you’re a new subscriber).

Yep. You have up to 45 days from your plan purchase date to activate your SIM. And don’t worry, we’ll give you a heads up before it expires. If you need more time, you can contact our support team at mintmobile.com/chat or call us at (800) 683-7392.

You bet. Buy phones plus service for yourself and your favorite people. Or be that person that has multiple phones. It’s up to you. Just make sure everyone is new to Mint and brings their phone number from their current carrier.

It’s awesome – for a limited time, new customers will get Buy a phone, get unlimited for $15/mo when they purchase any phone at mintmobile.com/deals and a 12-month plan. You’ll just need to bring your phone number from your current carrier.

All phones on Mintmobile.com/deals are eligible for this offer. So go crazy.

This offer is only available to new customers, as it requires a new phone number to be brought to Mint.

Yup. At checkout, you can select our partner Affirm to finance the purchase.

Your 12-month plan will be automatically applied at checkout

Unfortunately, if you return the device, you’d have to return the Unlimited for $15/mo too. Check out our Plans Return Policy and our Phone Return Policy for full terms.

You can level up to a higher data amount at any time in the Mint Mobile app or through your Mint Mobile account on our website, but you can’t change the duration of your plan, as this offer is only for 12-month plans. Unless you’re a time traveler, of course.

To qualify for this offer, you’ll need to bring your current number from another carrier to Mint.