At Mint Mobile, we're all about making wireless as easy as possible―even if you decide not to keep your plan. So relax―we've got you covered.
We offer a 7-day money back guarantee on all of our plans
If you're not happy with your plan. You can say "no thanks" at any time during your first 7 days of activation and we'll refund you what you paid (minus S&H). You don't even have to send it back.
Complete and submit the form below
We'll email you when your request is approved
Refunds are usually processed within 10 business days
All of our plans carry an unconditional 7-Day Money Back Guarantee. So try us out – if we’re not your style, let us know within 7 days of activation for a full refund (minus S&H). Please allow 10 business days to process your return. Full details can be viewed in our official Terms and Conditions.
Complete the form below and our Customer Care team will process your refund. Remember, you must submit within 7 days of activation to qualify. Only available to new customers.
Mint Mobile Starter Kits
At any time during your Mint Starter Kit Trial, you may either: (i) convert to a full Mint Mobile service plan and receive $5.00 off your selected Mint Mobile service plan; or (ii) request a full $5.00 refund from https://www.mintmobile.com/return-policy/ or by calling a Mint Customer Care agent at 800-683-7392. Your Mint Starter Kit Trial SIM cards will be deactivated after approval of your refund, which will be processed within seven (7) calendar days. Mint Mobile will only issue refunds for purchases of the Mint Starter Kit Trial made through the Mint Mobile app or at mintmobile.com/free. Your Mint Starter Kit Trial SIM card will be deactivated on your request for a refund of the $5.00 purchase price for the Mint Starter Kit Trial, which must be requested within seven (7) calendar days after activation of your Mint Starter Kit Trial. The Mint Starter Kit Trial offer is subject to change. Visit mintmobile.com/free for all other terms and conditions of service.
Yes, you can request a new number during the SIM card activation process. You will need to enter your zip code and choose the option, “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code.
Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.
With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto.
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone.
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).
The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.
If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.
The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.
Phones need to be unlocked prior to activating your Mint Mobile service.
Unfortunately, no. You need to transfer your number over at time of activation.
Head to our phones shop at mintmobile.com/phones to pick out your shiny new toy.
If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.