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At Mint Mobile, we're all about making wireless as easy as possible―even if you decide not to keep your plan. So relax―we've got you covered.

7 DAYS. MONEY BACK. NO QUESTIONS ASKED.

We offer a 7-day money back guarantee on all of our plans

If you're not happy with your plan. You can say "no thanks" at any time during your first 7 days of activation and we'll refund you what you paid (minus S&H). You don't even have to send it back.

RETURNING IS AS EASY AS 1-2-3

HERE'S HOW YOU DO IT.

SUBMIT REQUEST

Complete and submit the form below

HANG TIGHT

We'll email you when your request is approved

GET MONEY

Refunds are usually processed within 10 business days

All of our plans carry an unconditional 7-Day Money Back Guarantee. So try us out – if we’re not your style, let us know within 7 days of activation for a full refund (minus S&H). Please allow 10 business days to process your return. Full details can be viewed in our official Terms and Conditions.

NOT WORKING OUT? NO HARD FEELINGS.

Complete the form below and our Customer Care team will process your refund. Remember, you must submit within 7 days of activation to qualify. Only available to new customers.

Mint Mobile Plans
You may request a refund and cancel your new mint mobile service activation for any reason within seven (7) calendar days of activation, and we will refund the full purchase price and any associated taxes and fees, as long as you: (i) have purchased a mint mobile plan on mintmobile.com or directly from mint mobile via our amazon.com page; and (ii) complete our refund request form located at www.mintmobile.com/return-policy or contact us directly at returns@mintmobile.com to cancel your new service activation, (collectively, the “7-day money back guarantee” or “7-day risk-free trial”). You are not required to physically return the sim kit in order to cancel your new service activation. Refunds will be processed within ten (10) business days after you contact us. We will not refund any funds loaded into your account, including any unused data or international roaming. You are not eligible for a refund for purchases made through third-parties not described herein. You are not eligible to request a refund for a new mint mobile service activation or sim kit when forty-five (45) calendar days have passed since the date of purchase (“45-day refund exclusion”). Sim kits that are subject to the 45-day refund exclusion and that are not subsequently activated will automatically become inactive after three (3) years following the date of purchase.

Mint Mobile Starter Kits
At any time during your Mint Starter Kit Trial, you may either: (i) convert to a full Mint Mobile service plan and receive $5.00 off your selected Mint Mobile service plan; or (ii) request a full $5.00 refund from https://www.mintmobile.com/return-policy/ or by calling a Mint Customer Care agent at 800-683-7392. Your Mint Starter Kit Trial SIM cards will be deactivated after approval of your refund, which will be processed within seven (7) calendar days. Mint Mobile will only issue refunds for purchases of the Mint Starter Kit Trial made through the Mint Mobile app or at mintmobile.com/free. Your Mint Starter Kit Trial SIM card will be deactivated on your request for a refund of the $5.00 purchase price for the Mint Starter Kit Trial, which must be requested within seven (7) calendar days after activation of your Mint Starter Kit Trial. The Mint Starter Kit Trial offer is subject to change. Visit mintmobile.com/free for all other terms and conditions of service.

STILL HAVE QUESTIONS?

Send us an email at returns@mintmobile.com

FAQ

Yes, you can request a new number during the SIM card activation process. You will need to enter your ZIP code and choose the option, “Get a new number.” A new number will auto generate based on the ZIP code and availability in your particular area code.
Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.

With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto.
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone.
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.

The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.

Phones need to be unlocked prior to activating your Mint Mobile service.

Unfortunately, no. You need to transfer your number over at time of activation.

Head to our phones shop at mintmobile.com/phones to pick out your shiny new toy.

If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.

When you are shopping for a new phone, there are a few things you want to look for to make sure you’ll get the most awesome experience on Mint. Check that it is 4G LTE compatible, and is VoLTE friendly. You might want to think about getting a 5G compatible phone, though it is not essential to work on our network.

If the phone has bands 2, 4, 12 and 71, then that is ideal.

Super easy, we have a tool for that. Head over to our Bring Your Own Phone page, and enter your IMEI number (your phone’s ID – we give you instructions on how to find). We can then tell you if we are Mint to be or not.

The older your phone, the less likely it supports 4G LTE and VoLTE which is needed to work on Mint’s network. If you are not sure if your phones supports 4G LTE and VoLTE, then we have an easy to use tool that allows you to check. Head to Bring Your Own Phone page by clicking here, enter your IMEI number (we give you instructions on how to find). We can then tell you if we are Mint to be or not.

If you checked your phone using our compatibilty tool, and found that your phone won’t work on Mint, then we have a fox ton of Android and iPhones available on mintmobile.com/phones. All of these phones support 4G LTE and VoLTE, and work perfectly with our network. Even bettter you can find some starting at under $100. If you have any questions then call or chat with our care humans and they will help you out.

YOU MAY REQUEST A REFUND AND CANCEL YOUR NEW MINT MOBILE SERVICE ACTIVATION FOR ANY REASON WITHIN SEVEN (7) CALENDAR DAYS OF ACTIVATION AND WE WILL REFUND THE FULL PURCHASE PRICE AND ANY ASSOCIATED TAXES AND FEES. AS LONG AS YOU: (I) HAVE PURCHASE A MINT MOBILE PLAN ON MINTMOBILE.COM OR DIRECTLY FROM MINT MOBILE: AND (II) COMPLETE OUR REFUND REQUEST FORM LOCATED AT WWW.MINTMOBILE.COM/RETURN-POLICY (COLLECTIVELY, THE "7-DAY MONEY BACK GUARANTEE" OR "7-DAY RISK-FREE TRIAL"). YOU ARE NOT REQUIRED TO PHYSICALLY RETURN THE SIM KIT IN ORDER TO CANCEL YOUR NEW SERVICE ACTIVATION. REFUNDS WILL BE PROCESSED WITHIN TEN (10) BUSINESS DAYS AFTER YOU CONTACT US.