The easiest way to activate your service is to visit my.mintmobile.com/activation and enter the 11-digit activation number conveniently located on the back of your SIM card. The online process will guide you through the rest of the steps. Keep your 11-digit activation code available until your service has been fully activated.
Check our coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.
Depends on your device’s make and model. Check your phone’s instructions for the location of the SIM card. If you need help inserting the SIM, the Mint Fox will talk you through it step-by-step in this instructional video.
Mint Mobile is a 3-in-1 SIM card that includes standard, micro, and nano sizes to fit your phone.
Prepaid wireless service means that you pay for your bill at the beginning of your service instead of getting hit up for money at the end of each month. So the only bill you have to worry about is Bill Shakespeare, and he’s been dead for a pretty long time.
Mint Mobile is a super-handsome prepaid wireless service that saves you money with the lowest monthly talk, text, and data plans of any nationwide carrier. We let you buy prepaid phone service in bulk for bulk savings—the more you buy the more save. You choose the amount of 4G LTE data (2, 5, or 10GB) you need each month, and how many months you want to purchase (3, 6 or 12 months).
There is no catch. It’s bulk, baby! We pass the savings on to you!
No, we are digital only—no expensive real estate to maintain or rent to pay. That’s one big reason we can keep our costs down and pass the savings on to you!
There are a few easy ways to check if Mint Mobile is the perfect fit for you:
You can see how much you’re using right now! Log into your account on your current carrier’s website and look for the section on how much data you use each month.
You can also go into your phone’s settings (Settings > Cellular Data for iPhone, Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see what you use.
Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto!
Compatible BYOP devices include:
If you are still unsure if your phone will work with the Mint Mobile service, visit www.willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile.
Yes, you can request a new number during the SIM card activation process. You will need to enter your zip code and choose the option, “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code.
Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.
No! Your service must be active with your original carrier in order for them to release your number. Otherwise you could create a rupture in the space-time continuum and everyone will suddenly be walking around in platform shoes and polyester jumpsuits.
We offer different shipping options depending on how urgently you need your new phone service. Any orders placed after 2pm CT will be processed and shipped the following business day.
Once your order has been shipped we will send you a tracking number, which you can monitor obsessively at www.usps.com.
Unfortunately, we do not process and ship orders on Saturday, Sunday or public holidays. Even foxes need a rest sometimes. Sheesh!
To transfer—or port—your phone number during activation, you’ll need to authorize the release of your number to Mint Mobile. To do this, you will need:
Please remember that your phone number transfer can take up to 48 hours to complete. If you have any questions regarding your port, email firstname.lastname@example.org. Once the number has been successfully transferred, we will we send you an SMS and confirmation email.
You can do it with a stopwatch and a calculator, but the last guy who tried that went kind of nuts. The easiest way to keep track of your monthly usage of data, minutes, and messaging is by logging in to your account at my.mintmobile.com.
You can also text one of the below commands to 6700:
If your auto renewal payment fails, we’ll let you know via SMS, email, and hired goon (just kidding on that last one). But you won’t be able to use your service until you make a payment by logging into your account at my.mintmobile.com.
If you ever forget your password, just click ‘Send Password’ at login. We will send you a password via SMS. Enter this to access your account. This will be your new password and can be changed at anytime in your account settings.
At checkout and/or activation, you are automatically set up for auto renewal with the credit or debit card you purchased the plan with. How easy is that? You can view, change, or cancel at anytime by logging into your account at my.mintmobile.com. You can also cancel by unchecking the opt in box at checkout or activation.
Patience, grasshopper! Your plan will renew at the end of your current plan. We’ll send you a reminder email before your current plan expires. You can use that heads up to review your plan and make any changes to data or duration, or update your payment details so there are no issues when your renewal is processed.
You can cancel your auto renewal payments at any time by logging into your account at my.mintmobile.com. Any changes or cancellations must be made 24 hours before your next plan renewal date.
Your 4G LTE data resets every 30 days on the 3- and 6-month plans.
For 12-month plans, it alternates every 30th and 31st day (months 1,3,5,7,9,11 – 30th day, months 2,4,6,8,10,12 – 31st day).
That’s a lot to keep straight, so we’ll just send you an SMS whenever your monthly data has reset.
You can set up your account as part of the activation process. When you login at my.mintmobile.com, you’ll be able to manage your plan, check your balance, purchase data add-ons, and so much more. You will need to activate your SIM to be able to access your account, though.
If you need your Mint Mobile account number, please contact our support team at email@example.com.
If you believe there is an error on your bill or have a question about your service, please call our Mint support team by dialing 611 from your Mint phone or 800-683-7392. You can also reach them via email at firstname.lastname@example.org.
If you are a California resident and not satisfied with the response then please click here for full instructions on how to submit a complaint to the California Public Utilities Commission.
All of our 3-, 6- and 12-month plans feature a 7-Day Money Back Guarantee for all purchases made directly from Mint Mobile. Cancel your service for any reason within 7-days of activation and we will refund you the full purchase price and any associated taxes and fees. Shipping is not refundable.
Mint Mobile will honor returns for unused SIM cards within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing).
For our phone return policy, please contact email@example.com.
Per month, baby! So stream away—it comes back. For example, if you buy a 12-Month, 10GB Mint plan, you will get 10GB of 4G LTE data (with unlimited data at lower speeds) each month, for the 12 months.
Any unused data does not roll over, though. It resets at the end of your data cycle.
If you decide that your Mint Mobile plan is not right for you within 7 days of activation, the return process is easy. Simply complete the Request Refund form. You will receive a confirmation email once your refund has been successfully processed. You are not required to physically return the SIM kit. Refunds are processed within 10 business days.
At Mint, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying.
Short answer: So much data.
Long answer: All Mint Mobile plans include unlimited data, and you get to choose how much 4G LTE data you need each month—2GB, 5GB or 10GB.
Hungry for data? Why wait? You can purchase more data via two ways:
Yes! You you can upgrade your 4G LTE data size mid-cycle by paying the difference between your current plan and the upgraded plan. You are also able to set the change to occur when your current plan ends. You cannot switch down data, though.
Change can be hard. For instance, you can’t change the duration of your current plan once it has started. You can, however, set up a new duration to automatically renew at the end of your current plan by logging into your account at my.mintmobile.com.
We’ve given new customers our best value pricing – our 12 month price – on our 3 month plans. After you’ve tried our service and know what data plan is right for you, then you can choose your plan length based on how clever you want to get.
Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months.
Log into your account at my.mintmobile.com anytime to view our available plans and pricing.
If the phone is still locked, it will not be able to be used on competitors services. If unlocked, it can be used on any service for which it has the appropriate hardware (eg. some devices are GSM or CDMA only).
If your phone is GSM and accepts a SIM card, you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call. If you do not have a SIM card to test, you may visit a local retailer to help determine if your phone is unlocked. Once you have determined that your phone is unlocked, you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it.
Click here for instructions on setting up visual voicemail on your iOS device.
Android and other devices:
To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 805-637-7456. To reset your voicemail password, type #PWD# on your keypad and hit “Send.” To record a greeting that doesn’t make you want to cringe, you’re on your own.
To purchase international call credit, you’ll first need to add money to your Mint Mobile wallet. You can do this by logging into your account at my.mintmobile.com or by calling Customer Care at 611 from your Mint phone.
Follow these steps to load your wallet online:
In Your Online Account – Just visit the Recharge section of your online account, and you’ll be able to recharge your account using a credit card.
Over the Phone – Simply call our Customer Care line at 611 from your Mint phone.
If you are struggling to send a picture message or access the internet on your phone, you’ll need to update your settings.
Your device is likely eligible for automatic internet and MMS setup. Click here to learn more.
Android and other devices:
There’s two ways to update your settings:
1. Text ‘SETUP’ to 6700
If you have a compatible Android device, you’ll receive a notification to automatically install your settings. If you are on a non-compatible Android device, you’ll receive a message with manual instructions. Simply follow the steps.
2. Update manually
Sometimes the good-old-fashioned way is best. Check out our step-by-step instructions on how to set up your data for Android devices.
WiFi Calling & Text is available on most iOS and Android devices. This feature allows you to connect to your closest WiFi hotspot to make and receive calls and messages. Check out our list of compatible Android devices to see if you’ve made the cut.
Unlike the standard canvas-and-velcro variety, the Mint Mobile wallet is a place to digitally store credit for your Mint Mobile service, and it can be used a couple different ways:
Purchase Extra 4G LTE
If you run out of data before your data reset date, you can purchase more 4G LTE data using credit in your Mint Mobile Wallet.
Use your Mint Mobile wallet to make international calls at low per-minute rates.
You can add money to your Mint Mobile wallet by logging into your account at my.mintmobile.com and selecting Load Wallet. Here, you can add $5, $10 or $20 to your wallet. This balance does not expire.
There may be times when you need a replacement SIM card. To request one, log into your account at my.mintmobile.com and select Order Replacement SIM.
A new SIM will be sent to you in 3-5 business days depending on location.
True story: the most common fix for issues with data connection, text messages, and domestic and international calling is simply turning your phone off and then back on.
If that doesn’t work, remove and re-insert your Mint Mobile card. By doing this, you re-register your phone on the mobile network. This is another common way to solve many problems related to data connection, text messages, and calling.
If you continue to experience issues, contact our support team at firstname.lastname@example.org.
A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance:
If you find that you have international calling credit, another common cause of problems is an incorrect country code. Make sure that you are dialing 00 or + before the international number that you intend to call.
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