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Mint Mobile is a super-handsome prepaid wireless service that saves you money with the lowest monthly talk, text, and data plans of any nationwide carrier. We let you buy prepaid phone service in bulk for bulk savings—the more you buy the more save. You choose the amount of 4G LTE data (3, 8, or 12GB) you need each month, and how many months you want to purchase (3, 6 or 12 months).
Prepaid wireless service means that you pay for your bill at the beginning of your service instead of getting hit up for money at the end of each month. So the only bill you have to worry about is Bill Shakespeare, and he’s been dead for a pretty long time.
There is no catch. It’s bulk, baby! We pass the savings on to you!
Nope. We’re digital only—no expensive real estate to maintain or rent to pay, baby. That’s one big reason we can keep our costs down and pass the savings on to you! But that doesn't mean you can't ask for help if you need it. Our customer care humans are available 7 days a week 5AM-7PM PST at 800-683-7392 or support@mintmobile.com.
There are a few easy ways to check if Mint Mobile is the perfect fit for you:
  1. Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.
  2. If you are bringing your own phone, make sure your device is compatible with Mint Mobile
  3. You want to pay for the data you use and save money on your current monthly phone plan
  4. You want a plan with an adorable fox mascot
Check our coverage map to verify service in your area. The icons in green will show the expected coverage in that location (outdoors, indoor residential, etc.) for certain device types. Enter multiple addresses/zip codes to check all the areas where you live work and play. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available. Any doubts then you can test us out with our Starter Kit, available exclusively via the app. You’ll get a 7-day trial to test where you live, work and play. When you love us then you can purchase a full plan directly from the app.
Option 1, Check out how much you’re using right now! Log into your current account and look for the section on your monthly data usage. Option 2. You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see what you use. Option 3. We got you. For a rough idea of how much data you need to check out our handy blog.
To transfer your current phone number to Mint, simply select the option ‘Transfer My Number’ during activation. We suggest prepping before activation as you’ll need some information from your old carrier:
  • Your current account number. This can be found on your billing statement, or just hit them up to get it
  • The corresponding password, pass code or PIN code number.
  • The billing address associated with the account. 
We’ve also got a helpful video to walk you through it! [embed]https://www.youtube.com/watch?v=VEa9zKdkMe0&feature=youtu.be[/embed] Unfortunately, once a plan is activated we can’t transfer your number to your current Mint account. So make sure you do it at activation. Note: your phone number may take up to 48 hours to complete and landlines can take up to 5 business days. If you have any questions regarding your transfer, email support@mintmobile.com. Once the number has been successfully transferred, we will we send you an SMS and confirmation email. Aight? FYI, Mint does not charge a fee for transferring your number, but your less-cool, old school carrier might.
Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto! Compatible BYOP devices include:
  • Most unlocked, GSM-network phones
  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk and MetroPCS phones
  • Most phones with a SIM card
You may need to hit up your carrier to unlock your phone (and major Mint savings). If you’re still not sure if your phone will work with Mint Mobile service, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).
Yes, you can request a new number during the SIM card activation process. You will need to enter your zip code and choose the option, “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code. Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.
You can set up your account as part of the activation process. When you login at mintmobile.com/login, you’ll be able to manage your plan, check your balance, purchase data add-ons, and so much more. You will need to activate your SIM to be able to access your account, though.
If you need your Mint Mobile account number, please contact our support team at support@mintmobile.com.
You can do it with a stopwatch and a calculator, but the last guy who tried that went kind of nuts. The easiest way to keep track of your monthly usage of data, minutes, and messaging is by logging in to your account at mintmobile.com/login. You can also text one of the below commands to 6700:
  • BALANCE – Receive your Mint Wallet balance
  • DATA – Check your current month’s 4G LTE usage
Your 4G LTE data resets every 30 days on the 3- and 6-month plans. For 12-month plans, it alternates every 30th and 31st day (months 1,3,5,7,9,11 – 30th day, months 2,4,6,8,10,12 – 31st day). That’s a lot to keep straight, so we’ll just send you an SMS whenever your monthly data has reset.
At checkout and/or activation, you are automatically set up for auto renewal with the credit or debit card you purchased the plan with. How easy is that? You can view, change, or cancel at anytime by logging into your account at mintmobile.com/login. You can also cancel by unchecking the opt in box at checkout or activation.
Patience, grasshopper! Your plan will renew at the end of your current plan. We’ll send you a reminder email before your current plan expires. You can use that heads up to review your plan and make any changes to data or duration, or update your payment details so there are no issues when your renewal is processed.
You can cancel your auto renewal payments at any time by logging into your account at mintmobile.com/login. Any changes or cancellations must be made 24 hours before your next plan renewal date.
If you ever forget your password, just click ‘Send Password’ at login. We will send you a password via SMS. Enter this to access your account. This will be your new password and can be changed at anytime in your account settings.
Don’t worry, if your payment fails, we’ll let you know via SMS and email. But you won’t be able to use your service until you make a payment by logging into your account or in the app.
If you believe there is an error on your bill or have a question about your service, please call our Mint support team by dialing 611 from your Mint phone or 800-683-7392. You can also reach them via email at support@mintmobile.com. If you are a California resident and not satisfied with the response then please click here for full instructions on how to submit a complaint to the California Public Utilities Commission.
No problem. If you have recently purchased a plan at our full price (within 7 days prior to promo start), contact our support team at support@mintmobile.com or 213-372-7777 and they’ll get you sorted out.
We currently have a separate set of offers if you’re interested in purchasing an iPhone. However, these offers are a separate promotion and unfortunately, you can not combine offers. To check out all our deals, just go here.
Yes! After you’ve taken us out for a test drive, you can purchase our promo deal in our free app. But this is a limited time offer so get it before it ends!
After your promo plan is up you can still get an awesome deal by signing onto 3-,6- or 12-month plan. Mint Tip: lock in our best monthly rate by renewing for 12 months starting at $15 per month! Check our plans at www.mintmobile.com/plans/
Don’t worry, it's coming. Your 3 free months will be applied to your account within 24 hours after activation. You will see this as ‘Next Plan’ in your home screen of Account Management.

In Account Management, on your home screen. It will show a 3 month 8GB plan as your ‘Next Plan’ with Recharge Paid. This means that at the end of your first 3 months you will automatically move into another 3 month 8GB plan. You can also check that the credit has been applied by looking in Transaction History, you will see a line item for ‘B3G3 promo credit.’

Sure you can! You have up to 45 days from your plan purchase date to activate your SIM card. If you need more time then please contact our support team at support@mintmobile.com or call us at 213-372-7777.
Short answer: You choose. Long answer: All Mint Mobile plans allow you to choose how much 4G LTE data you need each month—3GB, 8GB or 12GB. When you hit this limit, we don’t cut you off, we just slow it down. If you need more data then you can do a one-time data purchase of either 1GB or 3GB. Or if you find you are hitting the limit each month, simply upgrade your plan to the next data level at any time. Need help figuring out how much juice you can get out of your monthly data check out our blog.
All of our full plans and Starter Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile.com or using the app. You can cancel your service for any reason within 7-days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Shipping is not refunded. Got an unused SIM card? We’ll honor returns for these within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing).
If you are struggling to send a picture message or access the internet on your phone, you’ll need to update your settings. iOS devices: Your device is likely eligible for automatic internet and MMS setup. Click here to learn more. Android and other devices: There's two ways to update your settings: 1. Text ‘SETUP’ to 6700 If you have a compatible Android device, you’ll receive a notification to automatically install your settings. If you are on a non-compatible Android device, you’ll receive a message with manual instructions. Simply follow the steps. 2. Update manually Sometimes the good-old-fashioned way is best. Check out our step-by-step instructions on how to set up your data for Android devices.
iPhones: Click here for instructions on setting up visual voicemail on your iPhone. Android and other devices: To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 805-637-7456. To reset your voicemail password, type #PWD# on your keypad and hit “Send.” To record a greeting that doesn’t make you want to cringe, you’re on your own.
On iPhones: Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. They will appear once you get a new message, so we recommend you leave yourself a voicemail message after updating your Carrier Settings. Tell yourself how stoked you are about your new savings! On Androids: Certain Android users can leverage native visual voicemail on their device. For non-native-VVM Android devices, we recommend you download a third-party app. If you have any questions our team of customer care humans can help you out.
How you do it depends on your device. On iPhones: You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data. Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone. On Androids: VoLTE support and setup instructions will vary depending on device and OS version, but typically, if the device supports it, VoLTE can be enabled via the following menu: Settings → Wireless & Networks → Cellular Networks → Enhanced 4G LTE Mode  
WiFi Calling & Text is available on most iPhone and Android devices. This feature allows you to connect to your closest WiFi hotspot to make and receive calls and messages. Check out our list of compatible Android devices to see if you’ve made the cut.
On iPhones: You can enable WiFi Calling & Text by updating your phone settings. Just go to Settings > Phone > WiFi Calling. On Androids: WiFi calling is only available on certain devices. If the device is compatible, first log into Account Management and enable WiFi Talk & Text. And then it must be enabled on the device. The setting can generally be found under Settings → Wireless & Networks.
In Your Online Account – Just visit the Recharge section of your account management, and you'll be able to recharge your account using a credit card. Over the Phone - Simply call our Customer Care line at 611 from your Mint phone.
Unlike the standard canvas-and-velcro variety, the Mint Mobile wallet is a place to digitally store credit for your Mint Mobile service, and it can be used a couple different ways: Purchase Extra 4G LTE If you run out of data before your data reset date, you can purchase more 4G LTE data using credit in your Mint Mobile Wallet. International Calling Use your Mint Mobile wallet to make international calls at low per-minute rates. You can add money to your Mint Mobile wallet by logging into your account management and selecting Load Wallet. Here, you can add $5, $10 or $20 to your wallet. This balance does not expire.
It’s foxing easy. Just load your Mint wallet with enough credit before making the call and the cost will automatically be deducted from your Wallet Balance. Our sweet international call rates can be found here. Don’t forget that calling Mexico and Canada is included in your plan.
You sure can, jet setter. Just zip over to Account Management or download the app, sign in and click on UpRoam from the main menu. Select the amount of roaming credit you would like to purchase and boom, you’re literally set to jet.
A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance:
  1. Log into Your Online Account: This is the easiest way to get information related to your account, and you can access it at any time.
  2. Text BALANCE to 6700: You will receive a text message with all account balance information.
  3. Call Customer Care: Dial 611 from your Mint phone to ask a Customer Care representative about your account balance.
If you find that you have international calling credit, another common cause of problems is an incorrect country code. Make sure that you are dialing 00 or + before the international number that you intend to call.
True story: the most common fix for issues with data connection, text messages and domestic and international calling is simply turning your phone off and then back on. You can also try removing and reinserting your Mint Mobile SIM Card.  This essentially re-registers your phone in the mobile network. This is another common way to solve many problems related to data connection, text messages and domestic and international calling. If you continue to experience issues, contact our support team at support@mintmobile.com.

Getting Started

What is Mint Mobile?

Mint Mobile is a super-handsome prepaid wireless service that saves you money with the lowest monthly talk, text, and data plans of any nationwide carrier. We let you buy prepaid phone service in bulk for bulk savings—the more you buy the more save. You choose the amount of 4G LTE data (3, 8, or 12GB) you need each month, and how many months you want to purchase (3, 6 or 12 months).

What is prepaid wireless?

Prepaid wireless service means that you pay for your bill at the beginning of your service instead of getting hit up for money at the end of each month. So the only bill you have to worry about is Bill Shakespeare, and he’s been dead for a pretty long time.

Why are your prices so low? What’s the catch?

There is no catch. It’s bulk, baby! We pass the savings on to you!

Do you have stores?

Nope. We’re digital only—no expensive real estate to maintain or rent to pay, baby. That’s one big reason we can keep our costs down and pass the savings on to you!

But that doesn’t mean you can’t ask for help if you need it. Our customer care humans are available 7 days a week 5AM-7PM PST at 800-683-7392 or support@mintmobile.com.

How do I know if Mint Mobile’s service will work for me?

There are a few easy ways to check if Mint Mobile is the perfect fit for you:

  1. Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.
  2. If you are bringing your own phone, make sure your device is compatible with Mint Mobile
  3. You want to pay for the data you use and save money on your current monthly phone plan
  4. You want a plan with an adorable fox mascot
How do I know if I have coverage in my area?

Check our coverage map to verify service in your area. The icons in green will show the expected coverage in that location (outdoors, indoor residential, etc.) for certain device types. Enter multiple addresses/zip codes to check all the areas where you live work and play.

Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.

Any doubts then you can test us out with our Starter Kit, available exclusively via the app. You’ll get a 7-day trial to test where you live, work and play. When you love us then you can purchase a full plan directly from the app.

How do I know how much data I need each month?

Option 1, Check out how much you’re using right now! Log into your current account and look for the section on your monthly data usage.

Option 2. You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see what you use.

Option 3. We got you. For a rough idea of how much data you need to check out our handy blog.

Can I bring my current phone number over to Mint Mobile?

To transfer your current phone number to Mint, simply select the option ‘Transfer My Number’ during activation. We suggest prepping before activation as you’ll need some information from your old carrier:

  • Your current account number. This can be found on your billing statement, or just hit them up to get it
  • The corresponding password, pass code or PIN code number.
  • The billing address associated with the account. 

We’ve also got a helpful video to walk you through it!

Unfortunately, once a plan is activated we can’t transfer your number to your current Mint account. So make sure you do it at activation.

Note: your phone number may take up to 48 hours to complete and landlines can take up to 5 business days. If you have any questions regarding your transfer, email support@mintmobile.com. Once the number has been successfully transferred, we will we send you an SMS and confirmation email. Aight?

FYI, Mint does not charge a fee for transferring your number, but your less-cool, old school carrier might.

Can I bring my own device?

Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto!

Compatible BYOP devices include:

  • Most unlocked, GSM-network phones
  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk and MetroPCS phones
  • Most phones with a SIM card

You may need to hit up your carrier to unlock your phone (and major Mint savings).

If you’re still not sure if your phone will work with Mint Mobile service, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

Can I get a new phone number with Mint Mobile?

Yes, you can request a new number during the SIM card activation process. You will need to enter your zip code and choose the option, “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code.

Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.

I’ve ordered, when will my SIM be delivered?

We offer different shipping options depending on how urgently you need your new phone service. Choose between 2-3 day shipping (for FREE!), overnight or if you are in a rush we have same day delivery (CA zip codes only).

Any orders placed after 2pm CT will be processed and shipped the following business day. Unfortunately, we do not process and ship orders on Sunday or public holidays. Even foxes need a rest sometimes. Sheesh!

Once your order has been shipped we will send you a tracking number, which you can monitor obsessively by clicking the link in the email!

How do I insert a SIM Card?

Depends on your device’s make and model. All plans come with a 3-in-1 SIM card that includes mini, micro and nano sizes to fit your phone. Just punch the size that will fit your phone and use the handy sim ejector tool that we gave you to pop out the sim tray.

Not sure where your SIM card is located? Check your phone manual or just ask Google for the location of the SIM card in your phone and which size you’ll need.

If you need help inserting the SIM, the Mint Fox will talk you through it step-by-step in this instructional video.

How do I activate my Mint Mobile service?

Your Cleverness Kit

  1. Visit mintmobile.com/activate
  2. Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner).
  3. Follow the steps on screen, they will guide you.

Hint:  Keep your 11-digit activation code available until your service has been fully activated.

 

Starter Kit or Share the Love Kit

  1. Download our Mint Mobile app (available on iOS and Android)
  2. Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner).

Bonus: the app will automatically check if your device is compatible and you have coverage in your area!

Check out our videos – the Mint Fox will take you through the process. It’s easy we promise.

Why did I get a second SIM kit with my Mint order?

When you order a Mint plan, we give you a second SIM kit – the Share the Love Kit. This is to pass on to a friend who is overpaying on wireless and should be on Mint. Friends help friends save. The kit includes a 7 day free trial of Mint with 250 minutes of talk, 250 texts and 250MB of data. When your friend loves us and purchase a full plan, you and your friend will get $15 each of credit to use on your next plan renewal. Sweet, right?

How do I transfer (port) my phone number to Mint Mobile?

To transfer—or port—your phone number during activation, you’ll need to authorize the release of your number to Mint Mobile. To do this, you will need:

  • Your account number from your former carrier. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.
  • The corresponding password, pass code or PIN code number.
  • The zip code associated with the account.

There is no fee associated with transferring your number.

Please remember that your phone number transfer can take up to 48 hours to complete. If you have any questions regarding your port, email support@mintmobile.com. Once the number has been successfully transferred, we will we send you an SMS and confirmation email.

Should I cancel my existing service before I transfer (port) my phone number?

No! Your service must be active with your original carrier in order for them to release your number. Otherwise you could create a rupture in the space-time continuum and everyone will suddenly be walking around in platform shoes and polyester jumpsuits.

How do I set up my Mint Mobile account?

You can set up your account as part of the activation process. When you login at mintmobile.com/login, you’ll be able to manage your plan, check your balance, purchase data add-ons, and so much more. You will need to activate your SIM to be able to access your account, though.

How do I get my Mint Mobile account number?

If you need your Mint Mobile account number, please contact our support team at support@mintmobile.com.

How do I keep track of my monthly usage?

You can do it with a stopwatch and a calculator, but the last guy who tried that went kind of nuts. The easiest way to keep track of your monthly usage of data, minutes, and messaging is by logging in to your account at mintmobile.com/login.

You can also text one of the below commands to 6700:

  • BALANCE – Receive your Mint Wallet balance
  • DATA – Check your current month’s 4G LTE usage
How do I know when my data resets?

Your 4G LTE data resets every 30 days on the 3- and 6-month plans.

For 12-month plans, it alternates every 30th and 31st day (months 1,3,5,7,9,11 – 30th day, months 2,4,6,8,10,12 – 31st day).

That’s a lot to keep straight, so we’ll just send you an SMS whenever your monthly data has reset.

How do I sign up for auto renewal?

At checkout and/or activation, you are automatically set up for auto renewal with the credit or debit card you purchased the plan with. How easy is that? You can view, change, or cancel at anytime by logging into your account at mintmobile.com/login. You can also cancel by unchecking the opt in box at checkout or activation.

When will my plan auto renew?

Patience, grasshopper! Your plan will renew at the end of your current plan. We’ll send you a reminder email before your current plan expires. You can use that heads up to review your plan and make any changes to data or duration, or update your payment details so there are no issues when your renewal is processed.

How do I cancel auto renewal payments?

You can cancel your auto renewal payments at any time by logging into your account at mintmobile.com/login. Any changes or cancellations must be made 24 hours before your next plan renewal date.

I forgot my password.

If you ever forget your password, just click ‘Send Password’ at login. We will send you a password via SMS. Enter this to access your account. This will be your new password and can be changed at anytime in your account settings.

What if my payment fails or I forget to renew?

Don’t worry, if your payment fails, we’ll let you know via SMS and email. But you won’t be able to use your service until you make a payment by logging into your account or in the app.

Who do I contact if there is an error on my bill?

If you believe there is an error on your bill or have a question about your service, please call our Mint support team by dialing 611 from your Mint phone or 800-683-7392. You can also reach them via email at support@mintmobile.com.

If you are a California resident and not satisfied with the response then please click here for full instructions on how to submit a complaint to the California Public Utilities Commission.

Plans & Services

I just purchased a plan, can I still get the promotional offer?

No problem. If you have recently purchased a plan at our full price (within 7 days prior to promo start), contact our support team at support@mintmobile.com or 213-372-7777 and they’ll get you sorted out.

I want to get a phone and a plan – can I still get this offer?

We currently have a separate set of offers if you’re interested in purchasing an iPhone. However, these offers are a separate promotion and unfortunately, you can not combine offers. To check out all our deals, just go here.

Can I get this deal if I purchase a Starter Kit?

Yes! After you’ve taken us out for a test drive, you can purchase our promo deal in our free app. But this is a limited time offer so get it before it ends!

What will my price be after my Buy 3 Get 3 plan period?

After your promo plan is up you can still get an awesome deal by signing onto 3-,6- or 12-month plan. Mint Tip: lock in our best monthly rate by renewing for 12 months starting at $15 per month! Check our plans at www.mintmobile.com/plans/

I just activated my account, but I can’t see my 3 free months?

Don’t worry, it’s coming. Your 3 free months will be applied to your account within 24 hours after activation. You will see this as ‘Next Plan’ in your home screen of Account Management.

Where can I see that my free 3-month has been applied to my account?

In Account Management, on your home screen. It will show a 3 month 8GB plan as your ‘Next Plan’ with Recharge Paid. This means that at the end of your first 3 months you will automatically move into another 3 month 8GB plan. You can also check that the credit has been applied by looking in Transaction History, you will see a line item for ‘B3G3 promo credit.’

What should I do if the credit isn’t applied in online Account Management or the Mint Mobile app within 24 hours?

Contact our customer service team by calling 213-372-7777 or emailing, support@mintmobile.com.

I’m currently locked in a contract with my current provider. Can I buy it now and activate it later?

Sure you can! You have up to 45 days from your plan purchase date to activate your SIM card. If you need more time then please contact our support team at support@mintmobile.com or call us at 213-372-7777.

How much data do I get in my plan?

Short answer: You choose.

Long answer: All Mint Mobile plans allow you to choose how much 4G LTE data you need each month—3GB, 8GB or 12GB. When you hit this limit, we don’t cut you off, we just slow it down.

If you need more data then you can do a one-time data purchase of either 1GB or 3GB. Or if you find you are hitting the limit each month, simply upgrade your plan to the next data level at any time.

Need help figuring out how much juice you can get out of your monthly data check out our blog.

What is Mint Mobile’s refund policy?

All of our full plans and Starter Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile.com or using the app. You can cancel your service for any reason within 7-days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Shipping is not refunded.

Got an unused SIM card? We’ll honor returns for these within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing).

What is the return process?

If you decide that your Mint Mobile plan is not right for you within 7 days of activation, the return process is easy. Simply complete the Request Refund form. You will receive a confirmation email once your refund has been successfully processed. You are not required to physically return the SIM kit. Refunds are processed within 10 business days.

Do all plans include Mobile Hotspot?

Yep. All plans include the Mobile Hotspot feature at no extra charge. The data you use just pulls from your monthly 4G LTE amount.  All you need is a hotspot capable phone.

Can I purchase more than one plan at a time?

Yes! Purchase up to 4 rate plans per order. Give it your friends and family – share the best deal of the year!

If I want to use my own phone, how do I know if it is unlocked?

If your phone is GSM and accepts a SIM card, you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call.  If you do not have a SIM card to test, you may visit a local retailer to help determine if your phone is unlocked. Once you have determined that your phone is unlocked, you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it.

What are the fees and taxes associated with my Mint Mobile plan?

At Mint, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying.

  • Subtotal: Cost of the plan chosen.
  • Regulatory Recovery Fee: The Regulatory Recovery Fee is assessed to help recover Mint Mobile’s administrative costs to comply with various federal and state programs. Please refer to our Terms and Conditions for additional details.
  • Telecom Tax: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code.
  • Shipping & Handling: Depends on shipping option chosen at checkout.
  • NY PSCS: The Public Safety Communications Surcharge is a state-imposed surcharge collected on the retail sale of prepaid wireless communications services in the state of New York. Click here

CA MTS Surcharge: Between 1/1/2016 and 12/31/2018, the Prepaid Mobile Telephony Services (MTS) Surcharge was collected from California-based consumers on the purchase of prepaid wireless service. It included a combination of certain taxes, fees, and other surcharges, as mandated by the state of California. Effective 1/1/2019, it is no longer applicable. Please click here for more info on the replacement of the Prepaid MTS Surcharge.

I purchased a 3-month plan at an introductory price. What will the cost of my plan be when I renew?

We’ve given new customers our best value pricing – our 12 month price – on our 3 month plans. After you’ve tried our service and know what data plan is right for you, then you can choose your plan length based on how clever you want to get.

Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months.

Log into your account at mintmobile.com/login anytime to view our available plans and pricing.

 

When can I change the length of my plan?

Change can be hard. For instance, you can’t change the duration of your current plan once it has started. You can, however, set up a new duration to automatically renew at the end of your current plan by logging into your account at mintmobile.com/login.

I need more 4G LTE data each month, can I change my plan?

Yes! You you can upgrade your 4G LTE data size mid-cycle by paying the difference between your current plan and the upgraded plan. You are also able to set the change to occur when your current plan ends. You cannot switch down data, though.

I’ve finished my 4G LTE data before the end of my cycle, can I buy more?

Hungry for data? Why wait? You can purchase more data via two ways:

  1. Message UPDATA to 6700 and follow the instructions. You will need to have money in your Mint Mobile wallet to make this purchase.
  2. Add more 4G LTE data by logging into your account at mintmobile.com/login
Can I keep my phone number when I renew?

Of course! When you renew you keep that Mint number – it is officially all yours. Take it out for a nice steak dinner, why don’t ya?

Is the 4G LTE data per month or across all the months in my plan?

Per month, baby! So stream away—it comes back.  For example, if you buy a 12-Month, 12GB Mint plan, you will get 12GB of 4G LTE data (with unlimited data at lower speeds) each month, for the 12 months.

Any unused data does not roll over, though. It resets at the end of your data cycle.

How do I switch my plan?

Easily! This is all done via Account Management or with our fancy and useful app (available for iOS and Android). Open up Account Management and head to Manage Plan. Here you’ll choose whatever you need more or less of – months or data.

Need more data? Then you can choose to switch your plan immediately, at your next monthly reset or at the end of our plan. The choice is yours. You will just pay the additional cost to upgrade.

Need more or less months? You’ll be switching at the end of your current plan. Unfortunately, we can’t switch you around mid-plan. Sorry.

Need less data? Choose it as your next plan.

What happens when I port my number out. Do you block my phone?

If the phone is still locked, it will not be able to be used on competitors services. If unlocked, it can be used on any service for which it has the appropriate hardware (eg. some devices are GSM or CDMA only).

Using Your Services

How do I set up my phone for internet access and picture messaging (MMS)?

If you are struggling to send a picture message or access the internet on your phone, you’ll need to update your settings.

iOS devices:
Your device is likely eligible for automatic internet and MMS setup. Click here to learn more.

Android and other devices:
There’s two ways to update your settings:

1. Text ‘SETUP’ to 6700
If you have a compatible Android device, you’ll receive a notification to automatically install your settings. If you are on a non-compatible Android device, you’ll receive a message with manual instructions. Simply follow the steps.
2. Update manually
Sometimes the good-old-fashioned way is best. Check out our step-by-step instructions on how to set up your data for Android devices.

How do I access my voicemail?

iPhones:
Click here for instructions on setting up visual voicemail on your iPhone.

Android and other devices:
To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 805-637-7456. To reset your voicemail password, type #PWD# on your keypad and hit “Send.” To record a greeting that doesn’t make you want to cringe, you’re on your own.

How do I set up Visual Voicemail?

On iPhones: Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. They will appear once you get a new message, so we recommend you leave yourself a voicemail message after updating your Carrier Settings. Tell yourself how stoked you are about your new savings!

On Androids: Certain Android users can leverage native visual voicemail on their device.

For non-native-VVM Android devices, we recommend you download a third-party app.

If you have any questions our team of customer care humans can help you out.

How do I set up Voice Over LTE (VoLTE)?

How you do it depends on your device.

On iPhones: You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data. Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone.

On Androids: VoLTE support and setup instructions will vary depending on device and OS version, but typically, if the device supports it, VoLTE can be enabled via the following menu: Settings → Wireless & Networks → Cellular Networks → Enhanced 4G LTE Mode

 

Is WiFi Calling & Text available on my device?

WiFi Calling & Text is available on most iPhone and Android devices. This feature allows you to connect to your closest WiFi hotspot to make and receive calls and messages. Check out our list of compatible Android devices to see if you’ve made the cut.

How do I enable WiFi Calling & Text?

On iPhones: You can enable WiFi Calling & Text by updating your phone settings. Just go to Settings > Phone > WiFi Calling.

On Androids: WiFi calling is only available on certain devices. If the device is compatible, first log into Account Management and enable WiFi Talk & Text. And then it must be enabled on the device. The setting can generally be found under Settings → Wireless & Networks.

How do I recharge my account?

In Your Online Account – Just visit the Recharge section of your account management, and you’ll be able to recharge your account using a credit card.

Over the Phone – Simply call our Customer Care line at 611 from your Mint phone.

What is my Mint Mobile wallet?

Unlike the standard canvas-and-velcro variety, the Mint Mobile wallet is a place to digitally store credit for your Mint Mobile service, and it can be used a couple different ways:

Purchase Extra 4G LTE
If you run out of data before your data reset date, you can purchase more 4G LTE data using credit in your Mint Mobile Wallet.

International Calling
Use your Mint Mobile wallet to make international calls at low per-minute rates.

You can add money to your Mint Mobile wallet by logging into your account management and selecting Load Wallet. Here, you can add $5, $10 or $20 to your wallet. This balance does not expire.

How do I call someone who is overseas?

It’s foxing easy. Just load your Mint wallet with enough credit before making the call and the cost will automatically be deducted from your Wallet Balance. Our sweet international call rates can be found here. Don’t forget that calling Mexico and Canada is included in your plan.

Can I use my Mint service overseas? And what should I do before I leave the country?

You sure can, jet setter. Just zip over to Account Management or download the app, sign in and click on UpRoam from the main menu. Select the amount of roaming credit you would like to purchase and boom, you’re literally set to jet.

What is the Mint Mobile Refer A Friend Program and how does it work?

Our Refer A Friend program is the easiest way to get credit just for spreading the word about Mint!

For every friend you refer, and who purchases a full plan, we will credit you $30 towards your next renewal, and $15 to your friend for their next renewal! Our offer of $30 for every referral is available for a limited time. So start sharing now!

All you have to do is either pass along a Share the Love Kit or log into Account Management to get your unique sharing link and start sharing. When your friends use your link to purchase a plan and activates onto Mint your credit will be applied to your account. There are no limits to how many people you can refer or how much credit you can receive! Just make sure to share your unique link to your friends and family to get credit for your referral.

Can I use my Mint service in wearables or as an eSIM?

Unfortunately, the Mint service is not capable with wearables like Apple Watches.

How do I renew my plan?

Keep your Mint service humming by renewing your sweet Mint plan either online or via our app (available on iOS or Android). All you need is a credit card and an internet connection. 

If you want to set and forget, then set up Auto-Renewal. You’ll never want to leave so why not?

 

Can I temporarily pause my account?

Unfortunately, we can’t temporarily turn off an account and turn it back on. We can’t stop Big Wireless from overcharging either, but at least you found us!

How do I enable Mobile Hotspot?

On an iPhone:

  • Go to Settings on your phone.
  • Select Cellular Data, then Personal Hotspot.
  • Turn on your hotspot.

On Android phones:

  • Go to Settings on your phone.
  • Select Connections or Networks.
  • Choose Mobile Hotspot and Tethering.
  • Turn on your hotspot.

It may differ on different Android devices, so if the above instructions don’t work, give Google search a try.

How do I get a replacement SIM?

There may be times when you need a replacement SIM card. To request one, log into your account and select Order Replacement SIM.

A new SIM will be sent to you in 3-5 business days depending on location.

Troubleshooting

I’m having trouble calling internationally.

A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance:

  1. Log into Your Online Account: This is the easiest way to get information related to your account, and you can access it at any time.
  2. Text BALANCE to 6700: You will receive a text message with all account balance information.
  3. Call Customer Care: Dial 611 from your Mint phone to ask a Customer Care representative about your account balance.

If you find that you have international calling credit, another common cause of problems is an incorrect country code. Make sure that you are dialing 00 or + before the international number that you intend to call.

My service is not working, how can I resolve?

True story: the most common fix for issues with data connection, text messages and domestic and international calling is simply turning your phone off and then back on.

You can also try removing and reinserting your Mint Mobile SIM Card.  This essentially re-registers your phone in the mobile network. This is another common way to solve many problems related to data connection, text messages and domestic and international calling.

If you continue to experience issues, contact our support team at support@mintmobile.com.


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