There are no stupid questions, just frequently asked ones.

Getting Started

If you’re activating your eSIM through the Mint app, it will walk you through the installation. If you’re activating through the web, it’s pretty easy, and we walk you through the steps. Once you purchase your plan and select an ‘eSIM delivery’ then you can choose to either activate your plan right away, or activate later in two easy steps…

  1. Activate your plan– On the order confirmation page there will be a large orange button which says ‘Activate now’. Hit this if you wish to activate your plan immediately after purchase. If you want to wait, no problem. We will email you with the same link to activate at your leisure.
  2. Install your eSIM– Once your plan is activated, then you will need to install the eSIM onto the eligible phone you will be using Mint on. To do this, you will scan the QR code that appears on screen after you activate your plan. If you close the screen before scanning, again no problem. We’ll be following up with an email that will contain the QR code.

1. If you’ve scanned the QR code, but the screen is frozen on ‘Cellular Plan’, close the window on your phone, and rescan the QR Code.

2. If you’re using an Apple phone, scan the code with your camera. If you’re using an Android phone, you must navigate to your settings to scan a QR code.

There are a few easy ways to check if Mint Mobile is the perfect fit for you…

1. Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.
2. If you are bringing your own phone, make sure it is compatible with Mint Mobile.
3. You want to pay for the data you use and save money on your current monthly phone plan.
4. You want customer service there for you when you need it.
5. You want to be a part of the best community in wireless.

Your Cleverness Kit

Visit mintmobile.com/activate
Enter the 11-digit ACT CODE conveniently located on the back of your SIM card (top right corner).
Follow the steps on screen, they will guide you.

Or

Download our Mint Mobile app (available on iOS and Android)
Enter the 11-digit ACT CODE conveniently located on the back of your SIM card (top right corner).
Hint:  Keep your 11-digit activation code available until your service has been fully activated.

See for Yourself Kit or Share the Love Kit

Download our Mint Mobile app (available on iOS and Android)
Enter the 11-digit ACT CODE conveniently located on the back of your SIM card (top right corner).
Bonus: the app will automatically check if your phone is compatible, and you have coverage in your area.

Once you’re ready to make it official, all you need to do is select which plan fits your needs and upgrade your plan directly in the Mint Mobile app. To transfer your current phone number to Mint, simply select the option ‘Transfer My Number’ when you purchase your plan.

Here are a few things you will need from your old carrier:

1) Your current account number. This can be found on your billing statement, or just hit them up to get it.

2) The corresponding password, pass code or PIN code number.

3)The billing address associated with the account.

We’ve also got a helpful video to walk you through it!

If you forget to transfer your number during this activation process, no worries. Just call Care team and they will help you transfer your number to Mint.

Note: Most transfers complete in a few hours, but if your information is submitted incorrectly, your phone number could take up to 48 hours to complete and landlines can take up to 5 business days. If you have any questions regarding your transfer, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

Once the number has been successfully transferred, we will we send you a text and email confirmation. Aight? FYI, Mint does not charge a fee for transferring your number, but your less-cool, old school carrier might.

Yes, you can request a new number during the SIM card activation process. You will need to enter your ZIP code and choose the option, “Get a new number.” A new number will auto generate based on the ZIP code and availability in your particular area code.
Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.

Option 1: Check out how much you’re using right now! Log into your current account and look for the section on your monthly data usage.

Option 2: You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see what you use.

Option 3: We got you. For a rough idea of how much data you need to check out our handy blog.

Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile on your current device. Just switch out the SIM card and presto!
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone (and major Mint savings).
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

Nope. We’re digital only—no expensive real estate to maintain or rent to pay, baby. That’s one big reason we can keep our costs down and pass the savings on to you.
But that doesn’t mean you can’t ask for help if you need it. Our customer care humans are available 7 days a week 5AM-7PM PST at 800-683-7392 or chat with us at mintmobile.com/chat.

We offer different shipping options depending on how urgently you need your new phone service. Choose between 2-3 day shipping (for FREE), overnight or if you are in a rush we have same day delivery (CA ZIP codes only).

Any orders placed after 2pm CT will be processed and shipped the following business day. Unfortunately, we do not process and ship orders on Sunday or public holidays. Even foxes need a rest sometimes.

Once your order has been shipped we will send you a tracking number, which you can monitor obsessively by clicking the link in the email!

Check our coverage map to verify service in your area. The icons in green will show the expected coverage in that location (outdoors, indoor residential, etc.) for certain phones. Enter multiple addresses/ZIP codes to check all the areas where you live, work and play.

Please be aware that outside factors like terrain, building structures, weather and other conditions may also interfere with the actual service available.

Any doubts, then you can test us out with our See for Yourself Kit, available exclusively through the Mint Mobile app. You’ll get a 7-day trial to test where you live, work and play. When you love us then you can purchase a full plan directly from the app.

Depends on your device’s make and model. All plans come with a 3-in-1 SIM card that includes mini, micro and nano sizes to fit your phone. Just punch the size that will fit your phone and use the handy sim ejector tool that we gave you to pop out the SIM tray.

Not sure where your SIM card is located? Check your phone manual or just ask Google for the location of the SIM card in your phone and which size you’ll need.

If you need help inserting the SIM, the Mint Fox will talk you through it step-by-step in this instructional video.

When you order a Mint plan, we give you a second SIM kit – the Share the Love Kit. This is to pass on to a friend who is overpaying on wireless and who should be on Mint. Friends help friends save. The kit includes a 7-day free trial of Mint with 250 minutes of talk, 250 texts and 250MB of data. When your friend loves us and purchases a full plan, you will get renewal credit for your next plan and your friend will get $15 of credit to use on their next plan renewal. Sweet, right?

No! Your service must be active with your original carrier in order for them to release your number. Otherwise you could create a rupture in the space-time continuum and everyone will suddenly be walking around in platform shoes and polyester jumpsuits.

All of our full phone plans and See for Yourself Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile.com or using the app. You can cancel your wireless phone plan service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Shipping is not refunded.

Got an unused SIM card? We’ll honor returns for these within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing). This does not apply to SIM cards purchased from one of our national retail partners or any other store website.

Yep. All plans include the Mobile Hotspot feature at no extra charge. The data you use just pulls from your monthly 5G • 4G LTE amount. All you need is a hotspot capable phone.
Reminder: Mobile hotspot is limited to 5GB for Unlimited plans.

After you have tried our service and know what data plan is right for you, then you can choose the length of plan depending on how clever you want to get; 3, 6 or 12 months.

Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months.

Log into your account at mintmobile.com/login anytime to view our available plans and pricing.

Per month, baby! So stream away—it comes back. For example, if you buy a 12 month, 15GB plan, you will get 15GB of high-speed 5G • 4G LTE data to use each month for 12 months. Any unused data does not roll over, though. It resets at the end of your data cycle.

Hungry for data? Why wait? You can purchase more data three ways:

i. Add more 5G • 4G LTE data through the Mint Mobile app by selecting “Buy more data” in the menu

ii. Add more 5G • 4G LTE data by logging into your account at mintmobile.com/login and clicking UpData

iii. Message UPDATA to 6700 and follow the instructions. You will need to have money in your Mint Mobile wallet to make this purchase.

You can check your phones eSIM compatibility on http://mintmobile.com/esim. Please note the device must be unlocked.

An eSIM is just a physical SIM that has gone digital. Instead of you physically inserting a SIM into your phone to join the Mint network, you install an eSIM onto your phone. It means you don’t have to wait for your SIM to be delivered, you can activate straight after purchase.

If you are new to Mint, and have an unlocked, eligible phone you can choose eSIM at time of purchase.

If you are an existing Mint customer, give our Care team a call at 800-683-7392 and we will help you swap your eSIM

You can’t change the duration of your current plan once it has started. You can, however, set up a new duration to automatically renew at the end of your current plan by logging into your account at mintmobile.com/login.

Sure can. Purchase up to 4 plans per order. Each plan requires a new activation. So give it your friends and family – share the best deal of the year

At Mint, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying.
Subtotal: Cost of the plan chosen.

Recovery Fee: The Recovery Fee is assessed to help recover Mint Mobile’s administrative costs to comply with various federal and state programs. Please refer to our Terms and Conditions for additional details.

Telecom Tax: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code.

Shipping & Handling: Depends on shipping option chosen at checkout.
NY PSCS: The Public Safety Communications Surcharge is a state-imposed surcharge collected on the retail sale of prepaid wireless communications services in the state of New York.

CA MTS Surcharge: Between 1/1/2016 and 12/31/2018, the Prepaid Mobile Telephony Services (MTS) Surcharge was collected from California-based consumers on the purchase of prepaid wireless service. It included a combination of certain taxes, fees, and other surcharges, as mandated by the state of California. Effective 1/1/2019, it is no longer applicable. Please go to https://www.mintmobile.com/ca-mts/ for more info on the replacement of the Prepaid MTS Surcharge.

Short answer: You choose. Long answer: All Mint Mobile plans allow you to choose how much 5G • 4G LTE data you need each month—4GB, 10GB, 15GB or Unlimited (first 35GB at 5G • 4G LTE speeds) data. When you hit your data limit, we don’t cut you off, we just slow it down. If you need more data, then you can purchase a once-monthly data add-on in your account. Or, if you find you are hitting the limit each month, simply upgrade your plan to the next data level at any time.

Your Mint service starts from the time that you activate your plan. Mint Mobile SIM cards can be activated up to 45 days after you receive your SIM.

If the phone is still locked, it will not be able to be used on other services. If unlocked, it can be used on any service with compliant hardware (eg. some devices are GSM or CDMA only).

You sure can. Just call our Care team at 800-683-7392 and we will help you swap out your SIMs.

Sure you can. You have up to 45 days from your plan purchase date to activate your SIM card. Don’t worry we will let you know before we deactivate it. If you need more time then please call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

Yep. You can upgrade your 5G • 4G LTE data size mid-cycle by paying the difference between your current plan and the upgraded plan. You are also able to set the change to occur when your current plan ends. You cannot switch down data mid-cycle, though.

True story: the most common fix for issues with data connection, text messages and domestic and international calling is simply turning your phone off and then back on.

You can also try removing and reinserting your Mint Mobile SIM Card. This essentially re-registers your phone in the mobile network. This will help you with problems related to data connection, text messages and domestic and international calling.

If you continue to experience issues, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

On iPhones: Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. They will appear once you get a new message, so we recommend you leave yourself a voicemail message after updating your Carrier Settings. Tell yourself how stoked you are about your new savings!

On Androids: To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 805-637-7456. To reset your voicemail password, type #PWD# on your keypad and hit “Send.” To record a greeting that doesn’t make you want to cringe, you’re on your own. Certain Android users can leverage native visual voicemail on their device.

For non-native-VVM Android devices, we recommend you download a third-party app.

If you have any questions our team of customer care humans can help you out.

On an iPhone:

Go to Settings on your phone.
Select Cellular Data, then Personal Hotspot.
Turn on your hotspot.

On Android phones:

Go to Settings on your phone.
Select Connections or Networks.
Choose Mobile Hotspot and Tethering.
Turn on your hotspot.

It may differ on different Android devices, so if the above instructions don’t work, give Google search a try.

You can use Apple Watch with your iPhone via Bluetooth and Wi-Fi; but Mint does not currently support using the cellular features on Apple Watch or other wearables.

If you’re activating your eSIM through the Mint app, it will walk you through the installation. If you’re activating through the web, it’s pretty easy, and we walk you through the steps. Once you purchase your plan and select an ‘eSIM delivery’ then you can choose to either activate your plan right away, or activate later in two easy steps…

  1. Activate your plan– On the order confirmation page there will be a large orange button which says ‘Activate now’. Hit this if you wish to activate your plan immediately after purchase. If you want to wait, no problem. We will email you with the same link to activate at your leisure.
  2. Install your eSIM– Once your plan is activated, then you will need to install the eSIM onto the eligible phone you will be using Mint on. To do this, you will scan the QR code that appears on screen after you activate your plan. If you close the screen before scanning, again no problem. We’ll be following up with an email that will contain the QR code.

1. If you’ve scanned the QR code, but the screen is frozen on ‘Cellular Plan’, close the window on your phone, and rescan the QR Code.

2. If you’re using an Apple phone, scan the code with your camera. If you’re using an Android phone, you must navigate to your settings to scan a QR code.

You will need a new eSIM. First, make sure that your new device will be eligible with a Mint eSIM, and is unlocked. If not, then you will need to switch back to a physical SIM.

When you have your new eligible device follow the below steps:

  1. Install the Mint Mobile app on your new iPhone and log in to your account
  2. Click the “Change Device” option in the Account menu
    • If your Mint Mobile account is already using eSIM on your previous device, simply select the “Get an eSIM” option to move your account to a new eSIM on your new device
    • If your Mint Mobile account is currently using a Physical SIM, you have the option of following the instructions on the screen to transfer your physical SIM to the new device, or you can switch to eSIM. To switch to eSIM, look to the bottom of the screen where it says “Want to switch to an eSIM? Order one here” and tap the link.
  3. Follow the instructions on screen to complete the eSIM installation process.

When you switch to a new eSIM, you will keep you current plan and number. No change there.

With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto.
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone.
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.

The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.

Phones need to be unlocked prior to activating your Mint Mobile service.

Head to our phone shop at https://phones.mintmobile.com/ to see a full array of phones.  Also, check out https://www.mintmobile.com/deals/ for some of our best offers.

If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.

We sure do. With our Mint Family plan, you can manage from 2 to 5 plans at once, so you can keep saving with Mint. Learn more at https://www.mintmobile.com/family-phone-plans/ 

Yep. You just have to switch up a few things on your phone: 

  1. Open the Google Play Store on your phone. 
  2. Search “Messages by Google LLC”.
  3. Download the Messages app (by Google LLC, of course).
  4. When you open it for the first time it’ll ask to be your default messaging app. Go ahead and click “Yes”.
  5. Make sure you enable chat features in the app settings so you get the whole shabang (nobody wants just half of a shabang).

Thanks to RCS, Android users have access to key features that Apple’s iMessage users have been bragging about for years like read receipts, typing bubbles (three dots ftw), and the ability to send richer media. Now you can send full-size selfies to your friends in HD. Shoutout to Rich, whoever he is, for making it possible.

Note: RCS only applies to Android 6.0 and up. RCS requires a data connection (either WiFi or cellular). Both the sender and the recipient must have RCS enabled in order to send messages through RCS. 

You bet. There’s 3 ways you can add more hotspot data to your plan:

i. Add more hotspot and 5G • 4G LTE data through the Mint Mobile app by selecting “Buy more data” in the menu

ii. Add more hotspot and 5G • 4G LTE data by logging into your account at mintmobile.com/login and clicking UpData

iii. Message UPDATA to 6700 and follow the instructions

You will need to have money in your Mint Mobile wallet to make this purchase. If you need more hotspot, but don’t need more data — downsize to our 15GB plan to get up to 15GB of hotspot.

All of our full phone plans and See for Yourself Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile.com or using the app. You can cancel your wireless phone plan service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Shipping is not refunded.

Got an unused SIM card? We’ll honor returns for these within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing). This does not apply to SIM cards purchased from one of our national retail partners or any other store website.

You can check your phones eSIM compatibility on http://mintmobile.com/esim. Please note the device must be unlocked.

You will need a new eSIM. First, make sure that your new device will be eligible with a Mint eSIM, and is unlocked. If not, then you will need to switch back to a physical SIM.

When you have your new eligible device follow the below steps:

  1. Install the Mint Mobile app on your new iPhone and log in to your account
  2. Click the “Change Device” option in the Account menu
    • If your Mint Mobile account is already using eSIM on your previous device, simply select the “Get an eSIM” option to move your account to a new eSIM on your new device
    • If your Mint Mobile account is currently using a Physical SIM, you have the option of following the instructions on the screen to transfer your physical SIM to the new device, or you can switch to eSIM. To switch to eSIM, look to the bottom of the screen where it says “Want to switch to an eSIM? Order one here” and tap the link.
  3. Follow the instructions on screen to complete the eSIM installation process.

When you switch to a new eSIM, you will keep you current plan and number. No change there.

With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto.
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone.
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.

The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.

Phones need to be unlocked prior to activating your Mint Mobile service.

Head to our phone shop at https://phones.mintmobile.com/ to see a full array of phones.  Also, check out https://www.mintmobile.com/deals/ for some of our best offers.

If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.

When you are shopping for a new phone, there are a few things you want to look for to make sure you’ll get the most awesome experience on Mint. Check that it is 4G LTE compatible, and is VoLTE friendly. You might want to think about getting a 5G-compatible phone, though it is not essential to work on our network.

If the phone has bands 2, 4, 12 and 71, then that is ideal.

If you’re still not sure, the Phone Compatibility tool has all the answers. The IMEI search will give you the most accurate results for your specific phones.

Super easy, we have a tool for that. Head over to our Bring Your Own Phone page, and enter your IMEI number (your phone’s ID – we give you instructions on how to find). We can then tell you if we are Mint to be or not.

The older your phone, the less likely it supports 4G LTE and VoLTE which is needed to work on Mint’s network. If you are not sure if your phone supports 4G LTE and VoLTE, then we have an easy-to-use tool that allows you to check. Head to Bring Your Own Phone page by clicking here, enter your IMEI number (we give you instructions on how to find it). We can then tell you if we are Mint to be or not.

If you checked your phone using our compatibilty tool, and found that your phone won’t work on Mint, then we have a fox ton of Android and iPhones available on mintmobile.com/phones. All of these phones support 4G LTE and VoLTE, and work perfectly with our network. Even bettter you can find some starting at under $100. If you have any questions then call or chat with our care humans and they will help you out.

Mint Mobile’s 7-Day Money Back Guarantee applies to all first-time customer purchases of full plans and Starter Kits made on mintmobile.com or using the Mint Mobile app. Plan renewals are not eligible.

Yep. You can chat with us at mintmobile.com/chat 24/7 or hit us up at 1-800-683-7392 between 5am – 7pm PST and we’ll walk you through setting up your sweet new phone.

Here’s how to transfer data from your old iPhone to a new one with iCloud.
First, connect your old iPhone to Wi-Fi.
Open the Settings app.
Tap [your name] > iCloud.
Select iCloud Backup.
Tap Back Up Now.
Wait until the backup process is completed.
Turn on your new phone and connect to Wi-Fi.
Log-in to your iCloud account and sync your backup. Voila.

Apple iPhones and some Samsung devices that we sell are locked to our network for the first 12 months. You may reference the Device & Service Details section of each phone page for this information. For more info on our unlocking policy, click here.

All new phones purchased from our website come with a manufacturer’s warranty from the original date of sale, so you’re good there. 

Trade-ins aren’t really our jam just yet, but we do have plenty of deals on new phones. You can find them here.

Just check out our return policy here. https://www.mintmobile.com/return-policy/

If knocking on wood when you hit “buy now” doesn’t work, just visit https://www.mintmobile.com/return-policy/ and fill out the refund request form. From there, our Care team will make things right.

After you’ve tried our service and know what data plan is right for you, then you can choose the length of plan depending on how much you want to save on 3, 6 or 12 months.
Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months.

Log into your account at mintmobile.com/login anytime to check out our available plans and pricing.

You can’t change the duration of your current plan once it’s started. You can, however, set up a new plan duration to automatically renew at the end of your current plan by logging into your account with the Mint Mobile app or at mintmobile.com/login. 10/10 would recommend. 

If you’ve got a fever and the only cure is more data, there are 3 ways you can get it:

• Add more 5G • 4G LTE data through the Mint Mobile app by selecting “Buy more data” in the menu.
• Add more 5G • 4G LTE data by logging into your account at mintmobile.com/login and clicking UpData.
• Message UPDATA to 6700 and follow the instructions. You will need to have money in your Mint Mobile wallet to make this purchase.

FYI: Data add ons are not available for Unlimited plans.

Unfortunately, Mint plans do not support smartwatches right now.

Sure can. Purchase up to 4 plans per order. Each plan requires a new activation. So give it your friends and family – share the best deal of the year

Sure you can. You have up to 45 days from your plan purchase date to activate your SIM card. Don’t worry we will let you know before we deactivate it. If you need more time then please call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

Starting on June 15, 2022, our new customer offer will allow you to get any of our 3-month plans for $15/mo for a limited time. This includes the 4GB, 10GB, 15GB and Unlimited plans. Unlike those other guys, we’d like to provide relief from the crushing prices of goods & services right now.

This promotion ends on July 5, 2022, so be sure to grab it while you can.

This offer is only available to new customers.

Yes, after you’ve taken us for a test drive with one of our 7-day, risk-free trials, just pick the right plan for you and purchase it at mintmobile.com. Keep in mind, it’s only available for a limited time and only to brand new subscribers. So, you won’t be able to keep the number you received during your trial. You’ll need to get a new number or you can bring your number over from another carrier.

After your 3-month plan comes to an end, you can renew for another 3, 6, or 12 months at our standard rates.

Plans start at just $15 a month.

You can purchase the “Unlimited for $15” promotion online at mintmobile.com.

Because this is a limited-time promotional offer, you will not be able to keep the $15/month rate if you make changes to your plan during the 3-month promotional period. This means if you purchase a lower data plan and then decide during the promotion that you want to increase your data, you will have to pay the difference between the promotional price and the standard rate of the new plan.

That’s why we recommend just buying the Unlimited plan for $15 a month to start. It’s the best deal.

Then after 3 months you should know how many GBs per month you really need. You can lower your data amount when you renew by logging into the Mint Mobile app or your account at mintmobile.com/login.

You can’t change the duration of your current plan once it’s started. You can, however, set up a new plan duration to automatically renew at the end of your current plan by logging into your account with the Mint Mobile app or at mintmobile.com/login.

Yes, this promotion falls under our existing Plans Return Policy.

Yep, we can be your getaway car. Once you purchase a plan, you have up to 45 days to activate your SIM card. Don’t worry, we’ll be sure to let you know when the deadline is approaching. If you need more time, please contact our support team at mintmobile.com/chat or call us at (800) 683-7392.

Don’t worry, if your payment fails, we’ll let you know via SMS and email. But you won’t be able to use your service until you make a payment by logging into your account or in the app.

You can set up your Mint Mobile account when you activate your plan online or in the free Mint Mobile app. Once your plan is activated, you’ll be able to manage your plan, check your balance, purchase data add-ons and so much more.

You can check your monthly data usage at any time in the app or at mintmobile.com

If you are using less data each month than is included in your plan, then you can downgrade your data at the end of your current plan.

If you find yourself maxing out each month, or adding additional data, then you can upgrade to the next data plan at any time. You just pay the difference.

If you need your Mint Mobile account number, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

Easily. This is all done via Account Management or with our fancy and useful app (available for iOS and Android). Open up Account Management and head to Manage Plan. Here you’ll choose whatever you need more or less of – months or data.

Need more data? Then you can choose to switch your plan immediately, at your next monthly reset or at the end of our plan. The choice is yours. You will just pay the additional cost to upgrade.

Need more or less months? You’ll be switching at the end of your current plan. Unfortunately, we can’t switch you around mid-plan. Sorry.

Need less data? Choose it as your next plan.

At checkout and/or activation, you can choose your auto renewal preferences with the payment method you purchased the plan with. How easy is that? You can view, change, or cancel at any time by logging into your Mint account online or by using the Mint Mobile app. You can also cancel by unchecking the opt-in box at checkout or activation.

Your plan will renew at the end of your current plan. We’ll send you a reminder email before your current plan expires. You can use that heads up to review your plan and make any changes to data or duration, or update your payment details so there are no issues when your renewal is processed.

Your 5G • 4G LTE data resets every 30 days on the 3 and 6 month plans. For 12 month plans, your data resets on the 30th day of months 1, 2, 4, 5, 7, 8 and 11. It resets on the 31st day of months 3, 6, 9, 10 and 12. There are some older, 12 month plans which are based on a 360-day calendar cycle, in which data resets occur every 30th day of each month. That’s a lot to keep straight, so we’ll just text you whenever your monthly data has reset.

You can cancel your auto renewal payments at any time by logging into your account at mintmobile.com/login. Any changes or cancellations must be made 24 hours before your next plan renewal date.

Wi-Fi Calling & Text is available on most iPhone and Android devices. This feature allows you to connect to your closest Wi-Fi hotspot to make and receive calls and messages. Check out our list of compatible Android devices to see if you’ve made the cut.

On iPhones: You can enable Wi-Fi Calling & Text by updating your phone settings. Just go to Settings > Phone > Wi-Fi Calling.

On Androids: Wi-Fi calling is only available on certain devices. If the device is compatible, first log into Account Management and enable Wi-Fi Talk & Text. And then it must be enabled on the device. The setting can generally be found under Settings → Wireless & Networks.

Earn renewal credit towards your next plan when you refer your friends to Mint. Want to learn more? Head to mintmobile.com/refer-a-friend

There are a number of ways. You can check by messaging DATA to 6700, check in Account Management, or download our free app. We’ll also send you an SMS on your monthly data reset.

If you are struggling to send a picture message or access the internet on your phone, you’ll need to update your settings.

iOS devices:
Your device is likely eligible for automatic internet and MMS setup. Click here to learn more.

Android and other devices:
There’s two ways to update your settings:

  1. Text ‘SETUP’ to 6700
    If you have a compatible Android device, you’ll receive a notification to automatically install your settings. If you are on a non-compatible Android device, you’ll receive a message with manual instructions. Simply follow the steps.
  2. Update manually – Sometimes the good-old-fashioned way is best. Check out our step-by-step instructions on how to set up your data for Android devices.

Set up varies by device.

On iPhones: You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data. Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone.

On Androids: VoLTE support and setup instructions will vary depending on device and OS version, but typically, if the device supports it, VoLTE can be enabled via the following menu: Settings → Wireless & Networks → Cellular Networks → Enhanced 4G LTE Mode

Unlike the standard canvas-and-velcro variety, the Mint Mobile wallet is a place to digitally store credit for your Mint Mobile service, and it can be used in a couple of different ways:

Purchase Extra 5G • 4G LTE
If you run out of data before your data reset date, you can purchase more 5G • 4G LTE data using credit in your Mint Mobile Wallet.

International Calling
Use your Mint Mobile wallet to make international calls at low per-minute rates.

You can add money to your Mint Mobile wallet by logging into your account management and selecting Load Wallet. Here, you can add $5, $10 or $20 to your wallet. This balance does not expire.

That’s easy, just call our Care team at 800-683-7392 and they will assist you with ordering a new SIM card or activating your electronic SIM (eSIM)

You can renew your plan online or in the Mint Mobile app (available on iOS or Android). All you need is a valid payment method. If you want to set and forget, then set up Auto Renewal.

Unfortunately, we can’t temporarily turn off an account and turn it back on. We can’t stop Big Wireless from overcharging either, but at least you found us.

Mint Family is the easiest way to manage up to five active Mint Mobile lines, all under one account. Mint Families can start at just two lines (because families come in all different sizes) and we don’t require a minimum purchase amount like those other guys. Mint Family allows you to mix and match your data amounts too, because we know you aren’t all spending the same amount of time on YouTube.

Learn more about setting up and managing a Mint Family at mintmobile.com/features/mint-family/.

There are two ways to reset your Mint password:

  1. Online- Visit mintmobile.com/login and choose the option to ‘Send Password.’ On the following screen, enter your Mint Mobile phone number and we’ll text you a temporary password.
  2. On the Mint Mobile app- Select ‘Login’ from the home screen, choose the ‘Forgot password?’ option from the top right corner. Enter your Mint Mobile phone number and we’ll text you a link to reset your password.

If you believe there is an error on your bill or have a question about your service, please call our Mint support team by dialing 611 from your Mint phone or 800-683-7392. Or chat with us at mintmobile.com/chat.

Just text MENU to 6700 to see a list of shortcodes you can use to manage your Mint account. Or use one of the following:
BAL – check your renewal, wallet, and international roaming balances and plan renewal date
DATA – check your current monthly data usage and next data reset date
UPDATA – add 5G • 4G LTE data to your plan if you run out
ROAM – check your international roaming balance and wallet balance
UPROAM – buy international roaming credits

Two-factor authentication is a security feature that gives a user access to their account after verifying their identity using two methods. Kinda like showing two pieces of identification at the DMV. Enabling two-factor authentication (also known as 2FA) keeps your account info extra secure. To access your Mint account with 2FA enabled, you’ll be asked to provide a security code from a third-party app to verify that you’re the one attempting to access your account, and not some other Joe Shmoe.

You can set up two-factor authentication in the Personal Information section of the app and account management.

Step 1. Log into your Mint Mobile account online or in the app.
Step 2. Navigate to the two-factor authentication section of your setting menu by going to Account Management > Personal Information.
Step 3. Select the two-factor authentication toggle and follow the steps to turn it on.

BTW, you’ll need to have a verified email address on file to enable two-factor authentication.

If you have two-factor authentication enabled on your account, you’ll first need to login and plug in a security code from a third-party app like Authy to access your account settings. From there you can simply slide the toggle to turn it off.

Providing a verified email address helps us get in contact with you just in case you get locked out of your account, fingers crossed you don’t.

Once you enable two-factor authentication on your account, you’ll log in like you normally do, then you’ll be asked to provide a security code from a third party app (we recommend Authy) to validate that you’re the person attempting to access your account. So just be yourself.

Once you enable two-factor authentication on your account, you’ll be asked to provide a security code every time you attempt to log in or contact our care agent.

If you lose your phone and no longer have access to the third party app you’ve been using to get your security codes, you can visit the third-party app’s help section. They’ll be able to restore access to the security codes you need to get into your account like “open sesame.”

We recommend using Authy and Google Authenticator. For newer Apple devices, two-factor authentication can be set up using your device settings.

If you get a new phone, you can still use the service on your old device to provide the security code. To add the third-party app or service to your new device, just visit your preferred third-party’s website to download it onto your new device. We recommend using Authy and Google Authenticator. For newer Apple devices, two-factor authentication can be set up using your device settings.

Our two-factor authentication service is a TOTP, aka a time-based one-time password solution. We recommend using it with third-party apps like Authy or Google Authenticator. For newer Apple devices, you can set up two-factor authentication using your device settings.
Authy <https://authy.com/>
Google Authenticator <https://myaccount.google.com/security>

Logging into your third-party app will depend on the app you choose when you enable two-factor authentication (also known as 2FA). We recommend using Authy and Google Authenticator. Check out their websites to learn more about how they work. For users who set up two-factor authentication with their Apple operating system, you can visit the Apple Support section for login instructions.

To get your security code, you’ll need to access the third-party app you used to enable two-factor authentication. We recommend using Authy and Google Authenticator. For newer Apple devices, two-factor authentication can also be set up using your device settings.

Yep, you will still need to log in with your account number and password to access your account.

You sure can, jet setter. Just zip over to your account or download the app, sign in and click on UpRoam from the main menu. Select the amount of roaming credit you would like to purchase and boom, you’re literally set to jet.

To purchase international call credit, you’ll first need to add money to your Mint Mobile wallet. You can do this by logging into your account at mintmobile.com/login.

Follow these steps to load your wallet online:

Log into your account at mintmobile.com/login
Select the Load Wallet option on the homepage of your online account
Select the amount of money you would like to add
Submit your order – all credit added should be available in real time

Find more details about our international roaming feature, and check out our discounted call rates to see how much it costs to call the international destination of your choice.

A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance:

Log into Your Online Account: This is the easiest way to get information related to your account, and you can access it at any time.
Text BALANCE to 6700: You will receive a text message with all account balance information.
Call Customer Care: Dial 611 from your Mint phone to ask a Customer Care representative about your account balance.

If you find that you have international calling credit, another common cause of problems is an incorrect country code. Make sure that you are dialing 00 or + before the international number that you intend to call.

Dial 1 + country code + phone number to call internationally everywhere outside the North American Numbering Plan (NANP).

If you are calling countries within the NANP (Canada, US Territories, and most of the Caribbean), just dial the 10-digit international number as you would for a regular domestic phone call.

No access numbers needed here – Mint allows for International Direct Dialing!
For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.

For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.

Just load your Mint wallet with enough credit before making the call and the cost will automatically be deducted from your Wallet Balance. Our sweet international call rates can be found here. Don’t forget that calling Mexico and Canada is included in your plan.

To set Mint as the default line on iOS:
1. From the Home screen, navigate: Settings > Cellular
2. Tap Cellular Data and select the phone number you were given with the free trial (It’s selected when a checkmark is present)
3. Tap Default Voice Line (This option is only available when both the Physical SIM card and eSIM are activated) and select the phone number you were given with the free trial (It’s selected when a checkmark is present)

To set Mint as the default line on Android:
1. Go to Settings and tap on “Network & Internet” / “Wireless Networks” to set the correct network preferences
2. Open “SIM Cards” / “Dual SIM Settings”
3. At the top of this screen, you can see the two SIMs inside your smartphone and their status. The rest of the screen displays other Dual SIM settings, which can be grouped in sections like “Preferred SIM for” and General Settings on certain Android devices.
4. Select “Calls / Default Calling Line”
5. A menu should pop up, and you can decide which SIM card you want to use as the default line when you make a call. If you don’t choose a default card for this option, Android prompts you to choose the SIM every time you initiate a phone call.

How to set the default SIM for mobile data on Android:
In the Dual SIM Android settings, you must decide on the preferred SIM for connecting to the internet. Since you can only have one active data connection, you have to set a preferred SIM for cellular data or a default mobile data SIM card. Depending on your device, press on the option to change the default SIM to Mint Mobile’s eSIM. On the next screen, tap on a SIM to select it or confirm your choice by tapping Switch.

All you need is a credit card (for if you decide to get a full plan later), an email address and an unlocked, compatible phone. To check your phone’s compatibility, enter your phone model in our compatibility checker at the top of this page. Start your free trial by tapping “Try before you buy” in the Mint Mobile app.

The free trial includes 250 minutes, 250 texts and 250MB of data (5G • 4G LTE) to use.

Yes, the Mint Free Trial is absolutely free because it’d be weird if it wasn’t.

Nope. You can switch back to your current service at any time. Once you see for yourself that Mint works for you, you can upgrade to a full plan and bring your current phone number over, or keep the new one we gave you.

A valid credit card is required to activate your trial plan and set up your account. Your card will not be charged at all during the trial. If Mint works for you, simply buy a full plan using the card on file.

No, you’ll get a new number to use when you activate the Mint Free Trial. When you upgrade to a full plan, you can then transfer your current number or keep the new one you have received.

No, sorry. You can have one Mint Free Trial per customer.

Your phone needs to support 5G or 4G LTE and VoLTE, but we have an easy-to-use tool that allows you to check. To check your phone’s compatibility, enter your phone model in our compatibility checker at the top of this page.

If your phone supports eSIM (Electronic or embedded SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM), the Mint Free Trial can be activated immediately. If you need a physical SIM card, no problem, we’ll ship you one. Allow up to 2 days for that to ship.

During the trial period, you can make free international calls to Mexico and Canada, using the 250 minutes included in the trial. Once you get a Mint Mobile full plan (after the trial), you can make international calls to the rest of the world (rates apply).

Your trial period is over and it’s time to upgrade into a full plan. You can upgrade to a full plan right in the app.

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