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There are a few easy ways to check if Mint Mobile is the perfect fit for you: 1. Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available. 2. If you are bringing your own phone, make sure your device is compatible with Mint Mobile 3. You want to pay for the data you use and save money on your current monthly phone plan 4. You want customer service there for you when you need it 5. You want to be a part of the best community in wireless
Option 1: Check out how much you’re using right now! Log into your current account and look for the section on your monthly data usage. Option 2: You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see what you use. Option 3: We got you. For a rough idea of how much data you need to check out our handy blog.
Your Cleverness Kit Visit mintmobile.com/activate Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner). Follow the steps on screen, they will guide you. Or Download our Mint Mobile app (available on iOSand Android) Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner). Hint:  Keep your 11-digit activation code available until your service has been fully activated. Starter Kit or Share the Love Kit Download our Mint Mobile app (available on iOS and Android) Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner). Bonus: the app will automatically check if your device is compatible and you have coverage in your area!
Yes, you can request a new number during the SIM card activation process. You will need to enter your ZIP code and choose the option, “Get a new number.” A new number will auto generate based on the ZIP code and availability in your particular area code. Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.
Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile on your current device. Just switch out the SIM card and presto! Compatible BYOP devices include: - Most unlocked, GSM-network phones - Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones - Most phones with a SIM card You may need to hit up your carrier to unlock your phone (and major Mint savings). If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).
To transfer your current phone number to Mint, simply select the option ‘Transfer My Number’ during activation. We suggest prepping before activation as you’ll need some information from your old carrier: -Your account number from your former carrier. Your account number can be found on your billing statement, or you can hit up your provider's customer service department. - The corresponding password, pass code or PIN code number. - The billing address associated with the account. Unfortunately, once a plan is activated we can’t transfer your number to your current Mint account. So make sure you do it at activation. Note: Usually the transfer process is pretty quick, but sometimes it may take up to 48 hours to complete and landlines can take up to 5 business days. If you have any questions regarding your transfer, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat. Once the number has been successfully transferred, we will we send you an SMS and confirmation email. FYI, Mint does not charge a fee for transferring your number, but your less-cool, old school carrier might.
Nope. We’re digital only—no expensive real estate to maintain or rent to pay, baby. That’s one big reason we can keep our costs down and pass the savings on to you. But that doesn't mean you can't ask for help if you need it. Our customer care humans are available 7 days a week 5AM-7PM PST at 800-683-7392 or chat with us at mintmobile.com/chat.
We offer different shipping options depending on how urgently you need your new phone service. Choose between 2-3 day shipping (for FREE), overnight or if you are in a rush we have same day delivery (CA ZIP codes only). Any orders placed after 2pm CT will be processed and shipped the following business day. Unfortunately, we do not process and ship orders on Sunday or public holidays. Even foxes need a rest sometimes. Once your order has been shipped we will send you a tracking number, which you can monitor obsessively by clicking the link in the email!
Check our coverage map to verify service in your area. The icons in green will show the expected coverage in that location (outdoors, indoor residential, etc.) for certain device types. Enter multiple addresses/ZIP codes to check all the areas where you live work and play. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available. Any doubts then you can test us out with our Starter Kit, available exclusively through the Mint Mobile app. You’ll get a 7-day trial to test where you live, work and play. When you love us then you can purchase a full plan directly from the app.
Depends on your device’s make and model. All plans come with a 3-in-1 SIM card that includes mini, micro and nano sizes to fit your phone. Just punch the size that will fit your phone and use the handy sim ejector tool that we gave you to pop out the SIM tray. Not sure where your SIM card is located? Check your phone manual or just ask Google for the location of the SIM card in your phone and which size you'll need. If you need help inserting the SIM, the Mint Fox will talk you through it step-by-step in this instructional video.
Super easy, we have a tool for that. Head over to our Bring Your Own Phone page, and enter your IMEI number (your phone's ID - we give you instructions on how to find). We can then tell you if we are Mint to be or not.
The older your phone, the less likely it supports 4G LTE and VoLTE which is needed to work on Mint's network. If you are not sure if your phones supports 4G LTE and VoLTE, then we have an easy to use tool that allows you to check. Head to Bring Your Own Phone page by clicking here, enter your IMEI number (we give you instructions on how to find). We can then tell you if we are Mint to be or not.
If you checked your phone using our compatibilty tool, and found that your phone won't work on Mint, then we have a fox ton of Android and iPhones available on mintmobile.com/phones. All of these phones support 4G LTE and VoLTE, and work perfectly with our network. Even bettter you can find some starting at under $100. If you have any questions then call or chat with our care humans and they will help you out.
When you are shopping for a new phone, there are a few things you want to look for to make sure you'll get the most awesome experience on Mint. Check that it is 4G LTE compatible, and is VoLTE friendly. You might want to think about getting a 5G compatible phone, though it is not essential to work on our network. If the phone has bands 2, 4, 12 and 71, then that is ideal.
Yes, you can request a new number during the SIM card activation process. You will need to enter your ZIP code and choose the option, “Get a new number.” A new number will auto generate based on the ZIP code and availability in your particular area code. Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.
With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto. Compatible BYOP devices include: - Most unlocked, GSM-network phones - Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones - Most phones with a SIM card You may need to hit up your carrier to unlock your phone. If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).
The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone's IMEI for your own personal records, please dial *#06# on your phone's keypad. The IMEI will be displayed on the screen.
If you're on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you're on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off. The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone's status. You will most likely need to provide your account password (if applicable) and your phone's IMEI number. You can find this on most phones by dialing *#06# on your keypad. Phones need to be unlocked prior to activating your Mint Mobile service.
Unfortunately, no. You need to transfer your number over at time of activation.
Head to our phones shop at mintmobile.com/phones to pick out your shiny new toy.
You sure can, jet setter. Just zip over to your account or download the app, sign in and click on UpRoam from the main menu. Select the amount of roaming credit you would like to purchase and boom, you’re literally set to jet.
To purchase international call credit, you'll first need to add money to your Mint Mobile wallet. You can do this by logging into your account at mintmobile.com/login. Follow these steps to load your wallet online: Log into your account at mintmobile.com/login Select the Load Wallet option on the homepage of your online account Select the amount of money you would like to add Submit your order - all credit added should be available in real time Find more details about our international roaming feature, and check out our discounted call rates to see how much it costs to call the international destination of your choice.
A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance: Log into Your Online Account: This is the easiest way to get information related to your account, and you can access it at any time. Text BALANCE to 6700: You will receive a text message with all account balance information. Call Customer Care: Dial 611 from your Mint phone to ask a Customer Care representative about your account balance. If you find that you have international calling credit, another common cause of problems is an incorrect country code. Make sure that you are dialing 00 or + before the international number that you intend to call.
Dial 1 + country code + phone number to call internationally everywhere outside the North American Numbering Plan (NANP). If you are calling countries within the NANP (Canada, US Territories, and most of the Caribbean), just dial the 10-digit international number as you would for a regular domestic phone call. No access numbers needed here – Mint allows for International Direct Dialing! For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.
For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.
Just load your Mint wallet with enough credit before making the call and the cost will automatically be deducted from your Wallet Balance. Our sweet international call rates can be found here. Don’t forget that calling Mexico and Canada is included in your plan.
With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto. Compatible BYOP devices include: - Most unlocked, GSM-network phones - Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones - Most phones with a SIM card You may need to hit up your carrier to unlock your phone. If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).
The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone's IMEI for your own personal records, please dial *#06# on your phone's keypad. The IMEI will be displayed on the screen.
If you're on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you're on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off. The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone's status. You will most likely need to provide your account password (if applicable) and your phone's IMEI number. You can find this on most phones by dialing *#06# on your keypad. Phones need to be unlocked prior to activating your Mint Mobile service.
Head to our phones shop at mintmobile.com/phones to pick out your shiny new toy.
If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.
At Mint, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying. Subtotal: Cost of the plan chosen. Regulatory Recovery Fee: The Regulatory Recovery Fee is assessed to help recover Mint Mobile’s administrative costs to comply with various federal and state programs. Please refer to our Terms and Conditions for additional details. Telecom Tax: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code. Shipping & Handling: Depends on shipping option chosen at checkout. NY PSCS: The Public Safety Communications Surcharge is a state-imposed surcharge collected on the retail sale of prepaid wireless communications services in the state of New York. CA MTS Surcharge: Between 1/1/2016 and 12/31/2018, the Prepaid Mobile Telephony Services (MTS) Surcharge was collected from California-based consumers on the purchase of prepaid wireless service. It included a combination of certain taxes, fees, and other surcharges, as mandated by the state of California. Effective 1/1/2019, it is no longer applicable. Please go to https://www.mintmobile.com/ca-mts/ for more info on the replacement of the Prepaid MTS Surcharge.
Unfortunately, Mint Mobile is not capable with wearables like Apple Watches.
Per month, baby! So stream away—it comes back.  For example, if you buy a 12-Month, 12GB Mint plan, you will get 12GB of 4G LTE data (with unlimited data at lower speeds) each month, for the 12 months. Any unused data does not roll over, though. It resets at the end of your data cycle.
After you have tried our service and know what data plan is right for you, then you can choose the length of plan depending on how clever you want to get; 3, 6 or 12 months. Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months. Log into your account at mintmobile.com/login anytime to view our available plans and pricing.
Hungry for data? Why wait? You can purchase more data via two ways: 1. Message UPDATA to 6700 and follow the instructions. You will need to have money in your Mint Mobile wallet to make this purchase. 2. Add more 4G LTE data by logging into your account at mintmobile.com/login and clicking UpData
Mint Family is the easy way for one account to manage up to four other existing Mint accounts, all in one place. After members accept an invitation from the Primary account holder, then the Primary will be able to: - Pay for all member's plan - Make changes to their member's plan - View monthly data usage - Add or approve requests for data, international roaming and wallet funds
We don't have family plans, but you can manage up to 5 accounts at once with Mint Family so you can keep saving tons with Mint. Pay for plan renewals, add more data, manage data requests and more all in the Mint Family dashboard. Learn more at - mintmobile.com/mintfamily
Don’t worry, if your payment fails, we’ll let you know via SMS and email. But you won’t be able to use your service until you make a payment by logging into your account or in the app.
In Your Online Account – Just visit the Recharge section of your account management, and you’ll be able to recharge your account using a credit card. Over the Phone – Simply call our Customer Care line at 611 from your Mint phone.
You can set up your account as part of the activation process. When you login at mintmobile.com/login, you’ll be able to manage your plan, check your balance, purchase data add-ons, and so much more. You will need to activate your SIM to be able to access your account, though.
Unfortunately, we can’t temporarily turn off an account and turn it back on. We can’t stop Big Wireless from overcharging either, but at least you found us.
The easiest way to keep track of your monthly usage of data, minutes, and messaging is by logging in to your account at mintmobile.com/login. You can also text one of the commands below to 6700: BALANCE – Receive your Mint Wallet balance DATA – Check your current month’s 4G LTE usage

If you need your Mint Mobile account number, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

Easily. This is all done via Account Management or with our fancy and useful app (available for iOS and Android). Open up Account Management and head to Manage Plan. Here you’ll choose whatever you need more or less of – months or data. Need more data? Then you can choose to switch your plan immediately, at your next monthly reset or at the end of our plan. The choice is yours. You will just pay the additional cost to upgrade. Need more or less months? You’ll be switching at the end of your current plan. Unfortunately, we can’t switch you around mid-plan. Sorry. Need less data? Choose it as your next plan.
At checkout and/or activation, you are automatically set up for auto renewal with the credit or debit card you purchased the plan with. How easy is that? You can view, change, or cancel at anytime by logging into your account at mintmobile.com/login. You can also cancel by unchecking the opt in box at checkout or activation.
There are a few easy ways to check if Mint Mobile is the perfect fit for you: 1. Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available. 2. If you are bringing your own phone, make sure your device is compatible with Mint Mobile 3. You want to pay for the data you use and save money on your current monthly phone plan 4. You want customer service there for you when you need it 5. You want to be a part of the best community in wireless

Option 1: Check out how much you’re using right now! Log into your current account and look for the section on your monthly data usage.

Option 2: You can go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see what you use.

Option 3: We got you. For a rough idea of how much data you need to check out our handy blog.

Your Cleverness Kit

Visit mintmobile.com/activate
Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner).
Follow the steps on screen, they will guide you.

Or

Download our Mint Mobile app (available on iOSand Android)
Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner).

Hint:  Keep your 11-digit activation code available until your service has been fully activated.

Starter Kit or Share the Love Kit

Download our Mint Mobile app (available on iOS and Android)
Enter the 11-digit ACT CODE conveniently located on the back of your SIM cart (top right corner).

Bonus: the app will automatically check if your device is compatible and you have coverage in your area!

Yes, you can request a new number during the SIM card activation process. You will need to enter your ZIP code and choose the option, “Get a new number.” A new number will auto generate based on the ZIP code and availability in your particular area code.
Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.

Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile on your current device. Just switch out the SIM card and presto!
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone (and major Mint savings).
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

To transfer your current phone number to Mint, simply select the option ‘Transfer My Number’ during activation. We suggest prepping before activation as you’ll need some information from your old carrier:

-Your account number from your former carrier. Your account number can be found on your billing statement, or you can hit up your provider’s customer service department.
– The corresponding password, pass code or PIN code number.
– The billing address associated with the account.

Unfortunately, once a plan is activated we can’t transfer your number to your current Mint account. So make sure you do it at activation.

Note: Usually the transfer process is pretty quick, but sometimes it may take up to 48 hours to complete and landlines can take up to 5 business days. If you have any questions regarding your transfer, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat. Once the number has been successfully transferred, we will we send you an SMS and confirmation email.

FYI, Mint does not charge a fee for transferring your number, but your less-cool, old school carrier might.

Nope. We’re digital only—no expensive real estate to maintain or rent to pay, baby. That’s one big reason we can keep our costs down and pass the savings on to you.
But that doesn’t mean you can’t ask for help if you need it. Our customer care humans are available 7 days a week 5AM-7PM PST at 800-683-7392 or chat with us at mintmobile.com/chat.

We offer different shipping options depending on how urgently you need your new phone service. Choose between 2-3 day shipping (for FREE), overnight or if you are in a rush we have same day delivery (CA ZIP codes only).

Any orders placed after 2pm CT will be processed and shipped the following business day. Unfortunately, we do not process and ship orders on Sunday or public holidays. Even foxes need a rest sometimes.

Once your order has been shipped we will send you a tracking number, which you can monitor obsessively by clicking the link in the email!

Check our coverage map to verify service in your area. The icons in green will show the expected coverage in that location (outdoors, indoor residential, etc.) for certain device types. Enter multiple addresses/ZIP codes to check all the areas where you live work and play.

Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.

Any doubts then you can test us out with our Starter Kit, available exclusively through the Mint Mobile app. You’ll get a 7-day trial to test where you live, work and play. When you love us then you can purchase a full plan directly from the app.

Depends on your device’s make and model. All plans come with a 3-in-1 SIM card that includes mini, micro and nano sizes to fit your phone. Just punch the size that will fit your phone and use the handy sim ejector tool that we gave you to pop out the SIM tray.

Not sure where your SIM card is located? Check your phone manual or just ask Google for the location of the SIM card in your phone and which size you’ll need.

If you need help inserting the SIM, the Mint Fox will talk you through it step-by-step in this instructional video.

When you order a Mint plan, we give you a second SIM kit – the Share the Love Kit. This is to pass on to a friend who is overpaying on wireless and should be on Mint. Friends help friends save. The kit includes a 7 day free trial of Mint with 250 minutes of talk, 250 texts and 250MB of data. When your friend loves us and purchase a full plan, you will get renewal credit for your next plan and your friend will get $15 of credit to use on their next plan renewal. Sweet, right?

No! Your service must be active with your original carrier in order for them to release your number. Otherwise you could create a rupture in the space-time continuum and everyone will suddenly be walking around in platform shoes and polyester jumpsuits.

All of our full plans and Starter Kits feature a 7-Day Money Back Guarantee for all purchases made on mintmobile.com or using the app. You can cancel your service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes. Shipping is not refunded.

Got an unused SIM card? We’ll honor returns for these within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing).

Per month, baby! So stream away—it comes back.  For example, if you buy a 12-Month, 12GB Mint plan, you will get 12GB of 4G LTE data (with unlimited data at lower speeds) each month, for the 12 months. Any unused data does not roll over, though. It resets at the end of your data cycle.

After you have tried our service and know what data plan is right for you, then you can choose the length of plan depending on how clever you want to get; 3, 6 or 12 months.

Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months.

Log into your account at mintmobile.com/login anytime to view our available plans and pricing.

Hungry for data? Why wait? You can purchase more data via two ways:

1. Message UPDATA to 6700 and follow the instructions. You will need to have money in your Mint Mobile wallet to make this purchase.
2. Add more 4G LTE data by logging into your account at mintmobile.com/login and clicking UpData

You can’t change the duration of your current plan once it has started. You can, however, set up a new duration to automatically renew at the end of your current plan by logging into your account at mintmobile.com/login.

Yep. Purchase up to 4 rate plans per order. Give it your friends and family to share the love.

At Mint, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying.
Subtotal: Cost of the plan chosen.

Regulatory Recovery Fee: The Regulatory Recovery Fee is assessed to help recover Mint Mobile’s administrative costs to comply with various federal and state programs. Please refer to our Terms and Conditions for additional details.

Telecom Tax: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code.

Shipping & Handling: Depends on shipping option chosen at checkout.
NY PSCS: The Public Safety Communications Surcharge is a state-imposed surcharge collected on the retail sale of prepaid wireless communications services in the state of New York.

CA MTS Surcharge: Between 1/1/2016 and 12/31/2018, the Prepaid Mobile Telephony Services (MTS) Surcharge was collected from California-based consumers on the purchase of prepaid wireless service. It included a combination of certain taxes, fees, and other surcharges, as mandated by the state of California. Effective 1/1/2019, it is no longer applicable. Please go to https://www.mintmobile.com/ca-mts/ for more info on the replacement of the Prepaid MTS Surcharge.

If the phone is still locked, it will not be able to be used on other services. If unlocked, it can be used on any service with compliant hardware (eg. some devices are GSM or CDMA only).

Short answer: You choose.

Long answer: All Mint Mobile plans allow you to choose how much 4G LTE data you need each month—3GB, 8GB or 12GB. When you hit this limit, we don’t cut you off, we just slow it down. If you need more data, then you can do a one-time data purchase of either 1GB or 3GB on the UpData section of your account. Or if you find you are hitting the limit each month, simply upgrade your plan to the next data level at any time.

Need help figuring out how much juice you can get out of your monthly data check out our blog.

Your Mint service starts from the time that you activate your plan. Mint Mobile SIM cards can be activated up to 45 days after you receive your SIM.

Sure you can. You have up to 45 days from your plan purchase date to activate your SIM card. If you need more time then please call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

Yep. You you can upgrade your 4G LTE data size mid-cycle by paying the difference between your current plan and the upgraded plan. You are also able to set the change to occur when your current plan ends. You cannot switch down data mid-cycle, though.

Yep. All plans include the Mobile Hotspot feature at no extra charge. The data you use just pulls from your monthly 4G LTE amount.  All you need is a hotspot capable phone.

True story: the most common fix for issues with data connection, text messages and domestic and international calling is simply turning your phone off and then back on.

You can also try removing and reinserting your Mint Mobile SIM Card. This essentially re-registers your phone in the mobile network. This will help you with problems related to data connection, text messages and domestic and international calling.

If you continue to experience issues, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

On iPhones: Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. They will appear once you get a new message, so we recommend you leave yourself a voicemail message after updating your Carrier Settings. Tell yourself how stoked you are about your new savings!

On Androids: To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 805-637-7456. To reset your voicemail password, type #PWD# on your keypad and hit “Send.” To record a greeting that doesn’t make you want to cringe, you’re on your own. Certain Android users can leverage native visual voicemail on their device.

For non-native-VVM Android devices, we recommend you download a third-party app.

If you have any questions our team of customer care humans can help you out.

On an iPhone:

Go to Settings on your phone.
Select Cellular Data, then Personal Hotspot.
Turn on your hotspot.

On Android phones:

Go to Settings on your phone.
Select Connections or Networks.
Choose Mobile Hotspot and Tethering.
Turn on your hotspot.

It may differ on different Android devices, so if the above instructions don’t work, give Google search a try.

Unfortunately, Mint Mobile is not capable with wearables like Apple Watches.

With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto.
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone.
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.

The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.

Phones need to be unlocked prior to activating your Mint Mobile service.

Head to our phones shop at mintmobile.com/phones to pick out your shiny new toy.

If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.

Yes, you can request a new number during the SIM card activation process. You will need to enter your ZIP code and choose the option, “Get a new number.” A new number will auto generate based on the ZIP code and availability in your particular area code.
Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.

With our Bring Your Own Phone (BYOP) program, you can easily get Mint Mobile service on your current device. Just switch out the SIM card and presto.
Compatible BYOP devices include:
– Most unlocked, GSM-network phones
– Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
– Most phones with a SIM card
You may need to hit up your carrier to unlock your phone.
If you’re still not sure if your phone will work with Mint Mobile, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off.

The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad.

Phones need to be unlocked prior to activating your Mint Mobile service.

Unfortunately, no. You need to transfer your number over at time of activation.

Head to our phones shop at mintmobile.com/phones to pick out your shiny new toy.

If your phone is GSM and accepts a SIM card, then your phone is most likely unlocked. If you want to double check, try contacting your current carrier to check if your phone is unlocked.

When you are shopping for a new phone, there are a few things you want to look for to make sure you’ll get the most awesome experience on Mint. Check that it is 4G LTE compatible, and is VoLTE friendly. You might want to think about getting a 5G compatible phone, though it is not essential to work on our network.

If the phone has bands 2, 4, 12 and 71, then that is ideal.

Super easy, we have a tool for that. Head over to our Bring Your Own Phone page, and enter your IMEI number (your phone’s ID – we give you instructions on how to find). We can then tell you if we are Mint to be or not.

The older your phone, the less likely it supports 4G LTE and VoLTE which is needed to work on Mint’s network. If you are not sure if your phones supports 4G LTE and VoLTE, then we have an easy to use tool that allows you to check. Head to Bring Your Own Phone page by clicking here, enter your IMEI number (we give you instructions on how to find). We can then tell you if we are Mint to be or not.

If you checked your phone using our compatibilty tool, and found that your phone won’t work on Mint, then we have a fox ton of Android and iPhones available on mintmobile.com/phones. All of these phones support 4G LTE and VoLTE, and work perfectly with our network. Even bettter you can find some starting at under $100. If you have any questions then call or chat with our care humans and they will help you out.

Don’t worry, if your payment fails, we’ll let you know via SMS and email. But you won’t be able to use your service until you make a payment by logging into your account or in the app.

You can set up your account as part of the activation process. When you login at mintmobile.com/login, you’ll be able to manage your plan, check your balance, purchase data add-ons, and so much more. You will need to activate your SIM to be able to access your account, though.

The easiest way to keep track of your monthly usage of data, minutes, and messaging is by logging in to your account at mintmobile.com/login.

You can also text one of the commands below to 6700:

BALANCE – Receive your Mint Wallet balance
DATA – Check your current month’s 4G LTE usage

If you need your Mint Mobile account number, call customer support at 800-683-7392 or chat with us at mintmobile.com/chat.

Easily. This is all done via Account Management or with our fancy and useful app (available for iOS and Android). Open up Account Management and head to Manage Plan. Here you’ll choose whatever you need more or less of – months or data.

Need more data? Then you can choose to switch your plan immediately, at your next monthly reset or at the end of our plan. The choice is yours. You will just pay the additional cost to upgrade.

Need more or less months? You’ll be switching at the end of your current plan. Unfortunately, we can’t switch you around mid-plan. Sorry.

Need less data? Choose it as your next plan.

At checkout and/or activation, you are automatically set up for auto renewal with the credit or debit card you purchased the plan with. How easy is that? You can view, change, or cancel at anytime by logging into your account at mintmobile.com/login. You can also cancel by unchecking the opt in box at checkout or activation.

Your plan will renew at the end of your current plan. We’ll send you a reminder email before your current plan expires. You can use that heads up to review your plan and make any changes to data or duration, or update your payment details so there are no issues when your renewal is processed.

Your 4G LTE data resets every 30 days on the 3- and 6-month plans. For 12-month plans, it alternates every 30th and 31st day (months 1,3,5,7,9,11 – 30th day, months 2,4,6,8,10,12 – 31st day). That’s a lot to keep straight, so we’ll just send you an SMS whenever your monthly data has reset.

You can cancel your auto renewal payments at any time by logging into your account at mintmobile.com/login. Any changes or cancellations must be made 24 hours before your next plan renewal date.

WiFi Calling & Text is available on most iPhone and Android devices. This feature allows you to connect to your closest WiFi hotspot to make and receive calls and messages. Check out our list of compatible Android devices to see if you’ve made the cut.

On iPhones: You can enable WiFi Calling & Text by updating your phone settings. Just go to Settings > Phone > WiFi Calling.

On Androids: WiFi calling is only available on certain devices. If the device is compatible, first log into Account Management and enable WiFi Talk & Text. And then it must be enabled on the device. The setting can generally be found under Settings → Wireless & Networks.

Earn renewal credit towards your next plan when you refer your friends to Mint. Want to learn more? Head to mintmobile.com/refer-a-friend

There are a number of ways. You can check by messaging DATA to 6700, check in Account Management, or download our free app. We’ll also send you an SMS on your monthly data reset.

If you are struggling to send a picture message or access the internet on your phone, you’ll need to update your settings.

iOS devices:
Your device is likely eligible for automatic internet and MMS setup. Click here to learn more.

Android and other devices:
There’s two ways to update your settings:

1. Text ‘SETUP’ to 6700
If you have a compatible Android device, you’ll receive a notification to automatically install your settings. If you are on a non-compatible Android device, you’ll receive a message with manual instructions. Simply follow the steps.
2. Update manually
Sometimes the good-old-fashioned way is best. Check out our step-by-step instructions on how to set up your data for Android devices.

Set up varies by device.

On iPhones: You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data. Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone.

On Androids: VoLTE support and setup instructions will vary depending on device and OS version, but typically, if the device supports it, VoLTE can be enabled via the following menu: Settings → Wireless & Networks → Cellular Networks → Enhanced 4G LTE Mode

Unlike the standard canvas-and-velcro variety, the Mint Mobile wallet is a place to digitally store credit for your Mint Mobile service, and it can be used a couple different ways:

Purchase Extra 4G LTE
If you run out of data before your data reset date, you can purchase more 4G LTE data using credit in your Mint Mobile Wallet.

International Calling
Use your Mint Mobile wallet to make international calls at low per-minute rates.

You can add money to your Mint Mobile wallet by logging into your account management and selecting Load Wallet. Here, you can add $5, $10 or $20 to your wallet. This balance does not expire.

To request a replacement SIM card, log into your account and select Order Replacement SIM. A new SIM will be sent to you in 3-5 business days depending on location.

In Your Online Account – Just visit the Recharge section of your account management, and you’ll be able to recharge your account using a credit card. Over the Phone – Simply call our Customer Care line at 611 from your Mint phone.

Unfortunately, we can’t temporarily turn off an account and turn it back on. We can’t stop Big Wireless from overcharging either, but at least you found us.

Mint Family is the easy way for one account to manage up to four other existing Mint accounts, all in one place. After members accept an invitation from the Primary account holder, then the Primary will be able to:
– Pay for all member’s plan
– Make changes to their member’s plan
– View monthly data usage
– Add or approve requests for data, international roaming and wallet funds

We don’t have family plans, but you can manage up to 5 accounts at once with Mint Family so you can keep saving tons with Mint. Pay for plan renewals, add more data, manage data requests and more all in the Mint Family dashboard. Learn more at – mintmobile.com/mintfamily

You sure can, jet setter. Just zip over to your account or download the app, sign in and click on UpRoam from the main menu. Select the amount of roaming credit you would like to purchase and boom, you’re literally set to jet.

To purchase international call credit, you’ll first need to add money to your Mint Mobile wallet. You can do this by logging into your account at mintmobile.com/login.

Follow these steps to load your wallet online:

Log into your account at mintmobile.com/login
Select the Load Wallet option on the homepage of your online account
Select the amount of money you would like to add
Submit your order – all credit added should be available in real time

Find more details about our international roaming feature, and check out our discounted call rates to see how much it costs to call the international destination of your choice.

A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance:

Log into Your Online Account: This is the easiest way to get information related to your account, and you can access it at any time.
Text BALANCE to 6700: You will receive a text message with all account balance information.
Call Customer Care: Dial 611 from your Mint phone to ask a Customer Care representative about your account balance.

If you find that you have international calling credit, another common cause of problems is an incorrect country code. Make sure that you are dialing 00 or + before the international number that you intend to call.

Dial 1 + country code + phone number to call internationally everywhere outside the North American Numbering Plan (NANP).

If you are calling countries within the NANP (Canada, US Territories, and most of the Caribbean), just dial the 10-digit international number as you would for a regular domestic phone call.

No access numbers needed here – Mint allows for International Direct Dialing!
For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.

For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.

Just load your Mint wallet with enough credit before making the call and the cost will automatically be deducted from your Wallet Balance. Our sweet international call rates can be found here. Don’t forget that calling Mexico and Canada is included in your plan.

STILL HAVE QUESTIONS?

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CUSTOMER SUPPORT
800-683-7392

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