All of our 3-, 6- and 12-month plans feature a 7-Day Money Back Guarantee for all purchases made directly from Mint Mobile. Cancel your service for any reason within 7-days of activation and we will refund you the full purchase price and any associated taxes and fees. Shipping is not refundable.

Mint Mobile will honor returns for unused SIM cards within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing).

For our phone return policy, please contact returns@mintmobile.com.

Per month, baby! So stream away—it comes back.  For example, if you buy a 12-Month, 12GB Mint plan, you will get 12GB of 4G LTE data (with unlimited data at lower speeds) each month, for the 12 months.

Any unused data does not roll over, though. It resets at the end of your data cycle.

For example: If you buy a 12-Month, 12GB Mint plan, you will get 12GB of 4G LTE data (with unlimited data at lower speeds) at a time, for each of the 12 months.

Customers wishing to switch to plans with more data may switch either immediately, or at the beginning of their next 30 day cycle, as long as they are switching to a plan with the same amount of months as their current plan. If you wish to upgrade your plan, please visit my.mintmobile.com and use our Manage Plan feature.

Customers wishing to switch to a plan with more or less months will be unable to do so until their full multi-month plan cycle has come to an end.

If you decide that your Mint Mobile plan is not right for you within 7 days of activation, the return process is easy. Simply complete the Request Refund form. You will receive a confirmation email once your refund has been successfully processed. You are not required to physically return the SIM kit. Refunds are processed within 10 business days.

Short answer: So much data.

Long answer: All Mint Mobile plans include unlimited data, and you get to choose how much 4G LTE data you need each month—3GB, 8GB or 12GB.

Hungry for data? Why wait? You can purchase more data via two ways:

1. Message UPDATE to 6700 and follow the instructions. You will need to have money in your Mint Mobile wallet to make this purchase.
2. Add more 4G LTE data by logging into your account at mintmobile.com/login

Yes! You you can upgrade your 4G LTE data size mid-cycle by paying the difference between your current plan and the upgraded plan. You are also able to set the change to occur when your current plan ends. You cannot switch down data, though.

Change can be hard. For instance, you can’t change the duration of your current plan once it has started. You can, however, set up a new duration to automatically renew at the end of your current plan by logging into your account at mintmobile.com/login.

We’ve given new customers our best value pricing – our 12 month price – on our 3 month plans. After you’ve tried our service and know what data plan is right for you, then you can choose your plan length based on how clever you want to get.

Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months.

Log into your account at mintmobile.com/login anytime to view our available plans and pricing.

At Mint, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying.

• Subtotal: Cost of the plan chosen.
• Regulatory Recovery Fee: The Regulatory Recovery Fee is assessed to help recover Mint Mobile’s administrative costs to comply with various federal and state programs. Please refer to our Terms and Conditions for additional details.
• Telecom Tax: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code.
• Shipping & Handling: Depends on shipping option chosen at checkout.
• NY PSCS: The Public Safety Communications Surcharge is a state-imposed surcharge collected on the retail sale of prepaid wireless communications services in the state of New York. Click here

CA MTS Surcharge: Between 1/1/2016 and 12/31/2018, the Prepaid Mobile Telephony Services (MTS) Surcharge was collected from California-based consumers on the purchase of prepaid wireless service. It included a combination of certain taxes, fees, and other surcharges, as mandated by the state of California. Effective 1/1/2019, it is no longer applicable. Please click here for more info on the replacement of the Prepaid MTS Surcharge.

If the phone is still locked, it will not be able to be used on competitors services. If unlocked, it can be used on any service for which it has the appropriate hardware (eg. some devices are GSM or CDMA only).

If your phone is GSM and accepts a SIM card, you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call.  If you do not have a SIM card to test, you may visit a local retailer to help determine if your phone is unlocked. Once you have determined that your phone is unlocked, you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it.

After your promo plan is up you can still get an awesome deal by signing onto a full plan for 3-,6- or 12-months. Mint Tip: lock in our best monthly rate by renewing for 12 months starting at $15 per month! Check our plans at www.mintmobile.com/plans/.

Yep, the 3 Month 8GB is the only plan discounted for this promotion, but hey it’s an awesome deal for only $20!

Yes! Purchase up to 4 rate plans per order. Give it your friends and family – share the best deal of the year!

Unfortunately no, this deal is for new activations only. 

Sure you can! You have up to 45 days from your plan purchase date to activate your SIM card. If you need more time then please contact our support team at support@mintmobile.com or call us at 213-372-7777.

No problem. If you have recently purchased a plan at our full price, contact our support team at support@mintmobile.com or 213-372-7777 and they’ll get you sorted out.

Yes! After you’ve taken us out for a test drive, you can purchase our promo deal in our free app. But this is a limited time offer so get it before it ends!

All our customers will receive the new data buckets on their first monthly data reset after 1/29/2019. You will not need to wait until your next renewal to receive the new data buckets.

If your plan is chaning in price, you will be charged the new plan amount on your next plan renewal date. You will be able to see the new plans in Account Management starting on 1/29/2019.

There are a number of ways. You can check by messaging DATA to 6700, check in Account Management, or download our free app. We’ll also send you an SMS on your monthly data reset.