Having difficulties with eSIM? We’ll send you a new physical SIM card to use instead.
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You can check your phones eSIM compatibility on http://mintmobile.com/esim. Please note the device must be unlocked.
An eSIM is just a physical SIM that has gone digital. Instead of you physically inserting a SIM into your phone to join the Mint network, you install an eSIM onto your phone. It means you don’t have to wait for your SIM to be delivered, you can activate straight after purchase.
If you are new to Mint, and have an unlocked, eligible phone you can choose eSIM at time of purchase.
If you are an existing Mint customer, give our Care team a call at 800-683-7392 and we will help you swap your eSIM
You sure can. Just call our Care team at 800-683-7392 and we will help you swap out your SIMs.
If you’re activating your eSIM through the Mint app, it will walk you through the installation. If you’re activating through the web, it’s pretty easy, and we walk you through the steps. Once you purchase your plan and select an ‘eSIM delivery’ then you can choose to either activate your plan right away, or activate later in two easy steps…
1. If you’ve scanned the QR code, but the screen is frozen on ‘Cellular Plan’, close the window on your phone, and rescan the QR Code.
2. If you’re using an Apple phone, scan the code with your camera. If you’re using an Android phone, you must navigate to your settings to scan a QR code.
You will need a new eSIM. First, make sure that your new device will be eligible with a Mint eSIM, and is unlocked. If not, then you will need to switch back to a physical SIM.
When you have your new eligible device follow the below steps:
When you switch to a new eSIM, you will keep you current plan and number. No change there.
Both physical SIM cards and eSIMs securely connect you with your network and give you access to your service so you can use your plan. A physical SIM card is a small chip that is physically inserted into your phone. An eSIM is a digital chip that can be downloaded to your phone. If you have an eSIM compatible device, this will give you the quickest way to start using your plan. Otherwise, we’ll ship you a physical SIM card in the mail to start using your Mint plan.
See Infrequently Asked Questions