Returns & Exchanges

Want to try a new SIM card or just get a refund?

eSim Exchange

Sim Exchange

Having difficulties with eSIM? We’ll send you a new physical SIM card to use instead.

eSim Return

Return for a Refund

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If you decide Mint isn’t right for you, you have a week to return your purchase for a full refund.

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There are no stupid questions, just frequently asked ones.

You can check your phones eSIM compatibility on http://mintmobile.com/esim. Please note the device must be unlocked.

An eSIM is just a physical SIM that has gone digital. Instead of you physically inserting a SIM into your phone to join the Mint network, you install an eSIM onto your phone. It means you don’t have to wait for your SIM to be delivered, you can activate straight after purchase.

If you are new to Mint, and have an unlocked, eligible phone you can choose eSIM at time of purchase.

If you are an existing Mint customer, give our Care team a call at 800-683-7392 and we will help you swap your eSIM

You sure can. Just call our Care team at 800-683-7392 and we will help you swap out your SIMs.

If you’re activating your eSIM through the Mint app, it will walk you through the installation. If you’re activating through the web, it’s pretty easy, and we walk you through the steps. Once you purchase your plan and select an ‘eSIM delivery’ then you can choose to either activate your plan right away, or activate later in two easy steps…

  1. Activate your plan– On the order confirmation page there will be a large orange button which says ‘Activate now’. Hit this if you wish to activate your plan immediately after purchase. If you want to wait, no problem. We will email you with the same link to activate at your leisure.
  2. Install your eSIM– Once your plan is activated, then you will need to install the eSIM onto the eligible phone you will be using Mint on. To do this, you will scan the QR code that appears on screen after you activate your plan. If you close the screen before scanning, again no problem. We’ll be following up with an email that will contain the QR code.

1. If you’ve scanned the QR code, but the screen is frozen on ‘Cellular Plan’, close the window on your phone, and rescan the QR Code.

2. If you’re using an Apple phone, scan the code with your camera. If you’re using an Android phone, you must navigate to your settings to scan a QR code.

You will need a new eSIM. First, make sure that your new device will be eligible with a Mint eSIM, and is unlocked. If not, then you will need to switch back to a physical SIM.

When you have your new eligible device follow the below steps:

  1. Install the Mint Mobile app on your new iPhone and log in to your account
  2. Click the “Change Device” option in the Account menu
    • If your Mint Mobile account is already using eSIM on your previous device, simply select the “Get an eSIM” option to move your account to a new eSIM on your new device
    • If your Mint Mobile account is currently using a Physical SIM, you have the option of following the instructions on the screen to transfer your physical SIM to the new device, or you can switch to eSIM. To switch to eSIM, look to the bottom of the screen where it says “Want to switch to an eSIM? Order one here” and tap the link.
  3. Follow the instructions on screen to complete the eSIM installation process.

When you switch to a new eSIM, you will keep you current plan and number. No change there.

Both physical SIM cards and eSIMs securely connect you with your network and give you access to your service so you can use your plan. A physical SIM card is a small chip that is physically inserted into your phone. An eSIM is a digital chip that can be downloaded to your phone. If you have an eSIM compatible device, this will give you the quickest way to start using your plan. Otherwise, we’ll ship you a physical SIM card in the mail to start using your Mint plan.

See Infrequently Asked Questions