How do I get a replacement SIM?

Need a replacement SIM Card? Just follow the instructions below. A few reasons you might need a new SIM card:

• You’ve changed your phone and your current SIM card no longer fits
• Your current SIM card has been lost, stolen or damaged

FYI: If you have an iPhone 14 or newer, you will be eligible for an eSIM replacement only.

On the Mint Mobile App

1. Make sure you have the Mint Mobile app downloaded on your device and you are on the device you want to install the SIM on
2. Open the app and sign-in if you aren’t already
3. Click “Account”
4. Scroll down to SIM card and select “Order replacement SIM”
5. Select “Order a SIM card” 
6. Select the SIM type you wish to order
   • Note: For a replacement physical SIM it costs $9.95 and takes approximately 3-5 business days to receive, or you can switch to an eSIM in minutes if your device is compatible and unlocked 
7. Click “Checkout” 
8. Fill in the mailing address you would like your replacement SIM card shipped to and click “Continue”
9. Review the information to make sure it’s accurate and select “Buy now”
10. Once you receive the replacement SIM in the mail, follow the Activation instructions to begin using the new SIM card.

On the Mint Mobile Website

1. Go to mintmobile.com
2. Click “Log In” 
3. Scroll down to “Support” and click “Replace SIM” 
4. Fill out the mailing address you would like your replacement SIM card shipped to and then select “Continue”
   • Note: a replacement SIM card costs $9.95 and takes approximately 3-5 business days to receive, or you can switch to an eSIM in minutes if your device is compatible and unlocked. Just follow the above App instructions.
   • Note: ordering an eSIM can only be done from the app on the device you wish to install the eSIM onto.
5. For your payment method, either use an existing method or select “Add payment method” and fill in the corresponding details and click save. Click “Pay Now”
6. Once you receive the  replacement SIM in the mail you’ll need to activate it to begin to use the new SIM card

Still having issues? Call our Care team at 800-683-7392 and they will assist you with ordering a new SIM card.