Phone protection from Allstate

How does an Allstate Protection Plan work?

• With an Allstate Protection Plan, your phone purchase is protected for mechanical/electrical breakdowns and accidental damage (does not include coverage for loss, theft or intentional damage). See Terms & Conditions. If something goes wrong, just file a claim online or over the phone, anytime 24/7.

• After paying your service fee, Allstate will provide free shipping to and from their service center.  In most areas, same-day repair options are available. If your phone can’t be repaired, it will be replaced with a new or refurbished phone (replacement value capped at the purchase price of the phone).

• If your item can’t be repaired or replaced, you’ll be reimbursed its replacement cost capped at the cost of the purchase price of your original phone.

Details about Phone Protection from Allstate

Allstate Protection Plans with Accidental Damage Coverage protects your phone against accidents and malfunctions during normal use.

• Covers phone repairs, replacements, or reimbursement if Allstate Protection Plans can’t repair or replace the original device.

• Examples of coverage include: drops, spills and other accidents during normal use, including liquid damage from immersion, and protection from mechanical and electrical failures, as well as product breakdowns.

• For new customers Allstate Protection Plan coverage will start on the date the phone is activated with Mint Mobile service.
  
• For existing customers and those who bring their own phone to Mint Mobile, on paid upfront Allstate Protection Plans, coverage begins at the time of purchase.

• For existing customers and those who bring their own phone to Mint
  Mobile, on monthly Allstate Protection Plans, coverage begins on the
  monthly service renewal date following purchase.

• For paid upfront Allstate Protection Plans, your Allstate Protection Plan provides coverage up to the original purchase price of your device. For monthly Allstate Protection Plans, your coverage allows up to two claims per year, capped at the original purchase price of the device.  

• Claims are subject to a service fee. 

• Service fee amounts vary by phone and the type of resolution needed. Below are service fee tiers of the Allstate Protection Plan purchased with phones on mintmobile.com

Below are service fee tiers of the Allstate Protection Plan purchased from MyAccount.

• Customers may proactively cancel their Allstate Protection Plan at any time by logging into My Account or calling Mint Mobile Customer Care for guided assistance. 

• For paid upfront Allstate Protection Plans, customers who cancel their Allstate Protection Plan within the first thirty days of purchase are eligible for a full refund.  

• Customers who cancel the Allstate Protection Plan after the first thirty days of purchase are eligible for a partial, prorated refund.

• For monthly Allstate Protection Plans, customers who cancel their Allstate Protection Plan within the first thirty days of purchase are eligible for a full refund. After thirty days, customers will have coverage through the end of the current month and then will no longer be charged. 

Contact information

If you need to file a claim: File a claim. Or call:  877-389-1563

For full Terms & Conditions click here: Terms & Conditions. Or visit www.squaretrade.com/mintmobile for answers to common questions or to chat with a specialist.

FAQs

Why should I get an Allstate Protection Plan?

Sometimes accidents happen. An Allstate Protection Plan provides protection for your mobile phone when they do. Allstate Protection Plans will make sure your phone is repaired, replaced or that you are reimbursed per the Terms & Conditions if your phone breaks during the Allstate Protection Plan period.

How do I purchase an Allstate Protection Plan?

We make it super easy for you. If the phone you’re purchasing on mintmobile.com qualifies for an Allstate Protection Plan, you have the option to select it directly from the phone detail page when selecting the phone prior to checkout. If you’re purchasing an Allstate Protection Plan on MyAccount, simply look for phone protection on the Home Screen.

How long does my Allstate Protection Plan coverage last?

For paid upfront Allstate Protection Plans, coverage lasts one year as indicated at the time that you purchase your Allstate Protection Plan. For monthly Allstate Protection Plans, coverage is on a monthly basis and auto-renews every month.

When does my Allstate Protection Plan coverage start?

For new Mint Mobile customers, coverage starts on the day you activate your device with service. For existing customers and those who bring their own phone to Mint Mobile, on paid upfront Allstate Protection Plans, coverage begins at the time of purchase and on monthly Allstate Protection Plans, coverage begins on the monthly service renewal date following purchase.

What does my Allstate Protection Plan cover?

Your phone is covered for accidents like drops and spills, plus product breakdowns during normal use. Intentional damage, loss, and theft are not covered.

• Cracked Screen

• Liquid Damage

• Charging Port Failure

• Speaker & Sound Failure

• Touchscreen Failure

• Button Failure

What is not covered under my Allstate Protection Plan?

Allstate Protection Plans do NOT cover:

• Loss & Theft

• Pre-existing Conditions

• Commercial/Industrial Use

• Intentional Damage

• Irretrievable Devices

For more information please see Terms & Conditions.

How do I file a claim?

Claims are serviced by Allstate Protection Plans. File a claim anytime 24/7 at www.squaretrade.com/mintmobile or call 877-389-1563.

How does the service fee work? 

Claims are subject to a service fee. A service fee is the amount you pay out-of-pocket per claim before Allstate Protection Plans begin to cover repair or replacement costs. Service fee amounts vary by phone and the type of resolution. Below are service fee tiers of the Allstate Protection Plan purchased with phones on mintmobile.com.

Below are service fee tiers of the Allstate Protection Plan purchased from MyAccount.

Can I cancel my Allstate Protection Plan after purchase?  

Yes. Customers may proactively cancel their Allstate Protection Plan at any time by logging into My Account or calling Mint Mobile Customer Care for guided assistance.   

For paid upfront Allstate Protection Plans, customers who cancel their Allstate Protection Plan within the first thirty days of purchase are eligible for a full refund. Customers who cancel the Allstate Protection Plan after the first thirty days of purchase are eligible for a partial, prorated refund.

For monthly Allstate Protection Plans, Customers who cancel their Allstate Protection Plan within the first thirty days of purchase are eligible for a full refund. After thirty days, customers will have coverage through the end of the current month and then will no longer be charged.  

What if I have more questions?

We’ve got answers. For full Terms & Conditions click here: Terms & Conditions. Or visit www.squaretrade.com/contact-us for answers to common questions or to chat with a specialist. You can also call the following toll-free number: 877-389-1563.