How do I set up visual voicemail?

What is visual voicemail?

Visual voicemail allows you to view all of your voicemail messages at once, similar to your email inbox. Instead of having to listen to them in order, you simply scroll to the one you want to hear and press play. And if you’d rather not listen to the message at all, some visual voicemail apps can transcribe your voicemails into text and even send them to you via SMS or email.

How do I get visual voicemail with Mint Mobile?

There are two ways to get visual voicemail on your phone: either it’s already built in or you have to download a third party app. If you’re using an iPhone 6 or higher with Mint Mobile, visual voicemail should be on your device already, so we’ll start there. If you’re more of a visual learner, we’ve also included some how-to videos.

Visual voicemail on an iPhone

If you brought your iPhone along from another carrier when you switched to Mint Mobile, your visual voicemail should just need a quick refresh. Call yourself (or have a friend call you) and leave a voicemail. Receiving a new voicemail should cause whatever voicemails you had saved in your phone to repopulate in your inbox.

For more info about your iPhone’s visual voicemail capabilities, or if you haven’t set up voicemail on your iPhone yet, Apple Support has you covered.

Visual voicemail on an Android phone

If you brought your Android phone over from another carrier, chances are you were using that carrier’s version of visual voicemail. Only a handful of unlocked Android devices will have visual voicemail built in. To see if your device has native visual voicemail, try this: 

• Go into the Phone app and bring up the keypad, like you’re about to dial a number
• Tap the menu button in the top right corner (it may look like three dots) and select “Settings”
• This should bring you to your Call Settings where you can then select “Voicemail”
• If you select Voicemail and the option to select or enable visual voicemail isn’t there, then your phone doesn’t have it built in and you’ll need to download a third party app to use visual voicemail (more on that in a bit)

Because there are so many different Android phones out there, these steps may vary slightly on your device. We recommend referring to the user manual that came with your phone if you find yourself stuck at any point.

If visual voicemail is built into your Android device, enabling it in this menu should initiate the setup process on your phone. Simply follow the steps on your device to create a password and record a greeting. If your phone asks you to enter your carrier’s voicemail number, ours is (805) 637-7456. 

Once you’ve enabled visual voicemail and verified the settings are correct, we recommend calling yourself or having a friend call you to leave a voicemail and test that it works.

Third-party visual voicemail options for Android phones

If you’re using one of the many Android phones that doesn’t have visual voicemail built in, don’t fret. There are several visual voicemail apps to choose from in the Play Store (or the Galaxy Apps store if you’re on a Samsung). We recommend checking out the features and reading reviews to decide which one makes the most sense for you. After you download a visual voicemail app, you’ll need to follow the steps provided by the app developer to get it set up on Mint Mobile’s network.