Should I cancel my existing service before I transfer my number to Mint Mobile? No. Your service must be active with your original carrier in order for them to release your number. Otherwise you could create a rupture in the space-time continuum and everyone will suddenly be walking around in platform shoes and polyester jumpsuits. Notice: JavaScript is required for this content. RELATED ARTICLES How do I remove and insert a SIM card on iPhone? How do I convert from a physical SIM card to eSIM? eSIM activation troubleshooting guide