What are MINTech Advisors?

MINTech Advisors are your personal wireless experts. For just $15 a year, you get direct access to technical experts who will provide one-on-one guidance for any difficulties you may be experiencing with your Mint Mobile account. 

What do I get with MINTech Advisors?

  • Personal wireless advisors to help you with all things Mint Mobile, including:
    • Activating your new plan
    • Canceling with your old carrier (including jumping on the phone with you and Verizon or AT&T)
    • Bringing your existing number to Mint
    • Installing your SIM card
    • Switching from your physical SIM to an eSIM
  • Dedicated call-in line
  • Proactive account monitoring after activation
  • $15 bonus referral credit on your first referral
  • Tips, troubleshooting and more

How do I contact a MINTech Advisor?

Once you’ve purchased your subscription, you can contact a MINTech Advisor via one of the following methods:

  • Insert your Mint SIM and call 611
  • Call us from the phone number you entered while checking out on Mintmobile.com
  • Call the dedicated MINTech Advisors number (you’ll need to have your Mint SIM in your phone)

Will I have a dedicated MINTech Advisor?

No; but while you won’t have a dedicated Advisor, our entire team of MINTech Advisors is here to support your needs, and the first available MINTech Advisor will answer your call so you get help right away.

How are MINTech Advisors different from Mint Care Agents?

With MINTech Advisors, you get white-glove customer service with just a quick call. MINTech Advisors also act as your VIP wireless experts and can help with any of your wireless needs such as providing one-on-one troubleshooting, ongoing savings advice, phone tips and more. We’ll also keep an eye out for any red flags on your account to keep your Mint Mobile experience as smooth as possible.

These specialists are a trained group of MINTech Advisors who are available to help you with any of your activation needs. This may include activating your new plan, canceling with your old carrier (including jumping on the phone with you and Verizon or AT&T), bringing your existing number to Mint, installing your SIM card, switching to eSIM and more.

Mint Care Agents are our knowledgeable and reliable customer service representatives that can help you out with all things Mint. No matter what troubles you’re having, our Care Agents are solution oriented experts and available to help over the phone or in the Chatbot.

Who would benefit from MINTech Advisors?

Not very tech-savvy? Not a problem. MINTech Advisors are here to help you with all the technical bits so you can have a worry-free wireless experience.

Can I cancel my subscription after usage for a refund?

Yes, as part of Mint Mobile’s 100% satisfaction guarantee. If you haven’t activated your Mint SIM, you can submit a refund request or call us from your Mint phone number and a MINTech Advisor can get you all sorted out.

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