What is Scam Screener and Scam Callback Protection?

Ever pick up a call and you’re immediately greeted by a robot voice asking you about your car’s extended warranty? Well, Scam Screener is a brand new scam call protection tool that keeps Mint Mobile customers safe from scammers like that, in addition to screening spoofed calls. 

How does it work? 

When you receive a suspected scam call, Scam Screener will allow the call to go through and automatically identify the call by displaying ‘Scam Likely’. Customers will then have the option to answer or decline. You may also see some calls labeled as Telemarketing, Nuisance and other labels so you can choose whether to answer.

In addition, Scam Screener can also catch spoofed calls because Mint’s new parent company’s network, the T-Mobile Network, reviews beyond the incoming number and tracks actual call behavior. Spoofed calls are when a caller uses false caller ID information, including a fake phone number, to pretend to be someone else. So see ya, spoofers. 

How do I turn on or turn off Scam Screener? 

Scam Screener is automatically included on all subscribers’ plans at no extra cost and can’t be toggled on or off. 

Will Scam Screener work if I’m using call forwarding? 

No, Scam Screener doesn’t work if call forwarding is being used. 

What is Scam Callback Protection? 

Scam Callback Protection protects you from scammers using urgent-looking messages to trick you into calling fake numbers. Sneaky, we know. The good news is, if you call a number on our Scam Likely list, you’ll hear an audible warning suggesting that you hang up. It is just a warning message and it won’t prevent your call from going through, so you need to be the one to end that call pronto.

Also, no action is required from you in order to enable this free protection.

What is the Scam Callback Protection message?

“The number you are calling is likely a scam. It is recommended you hang up now.”

What should I do if I call a phone number I know is not a scam and hear the Scam Callback Protection warning?

First, sorry about that. Second, our leading network scam models are continuously updated to ensure accuracy. However, if the scam designation is inaccurate, please contact our Customer Care team at 1 (800) 683-7392 and let them know.

How do I know it will not block me from calling people important to me?

The Scam Callback Protection feature will only give you a message warning, it won’t prevent or block your call from connecting. If you choose to ignore the warning, your call will keep ringing and connect. It’s also highly unlikely you’ll get a warning message if you’re calling one of your contacts.

How can I ensure my business calls are not blocked from the Scam number security features?

You can visit this free website, https://calltransparency.com/ which lets businesses register their name and number(s), so calls to and from customers are recognized as legit.

Where can I get more information about Mint Mobile’s Scam Callback Protection?

You can read more about how Mint Mobile protects you from scam numbers on this page (which you might have already done), or, simply call our Customer Care team at 1 (800) 683-7392 for more info.