What can I do if I receive a defective phone? If knocking on wood when you hit “buy now” doesn’t work, just visit https://www.mintmobile.com/return-policy/ and fill out the refund request form. From there, our Care Team will make things right. Notice: JavaScript is required for this content. RELATED ARTICLES How do I set up and manage two-factor authentication? How do I change my Mint number? How do I know when my data resets?