Revised June 12, 2020
The Mint Family program allows existing Mint Mobile customers to pay for multiple accounts using one form of payment. The Primary account holder can invite up to four Members to their family allowing them to pay for plan renewals, data add-ons, international roaming, add funds to their Mint wallet and view their Member’s data usage, all in one dashboard.
The Primary account must be opted into Auto Renewal, have a valid payment card on file, and have an active Mint Mobile plan at the time of creating a Mint Family. A Member (secondary account) must have an active Mint Mobile plan, or be in a suspended status for less than 60 days, to become part of a Mint Family.
The Primary account holder must be opted into Auto Renewal to add Members to the Mint Family and maintain the Mint Family. To opt out of Auto Renewal, the Primary must first dissolve the Mint Family. The Primary account holder’s payment card will be charged automatically on the renewal date of each Member’s individual plan. When Members with an existing Mint Mobile plan join a Mint Family, the Member’s existing plan, charges, and plan renewal date do not change, and, the Primary account holder’s payment card will be automatically charged on the Member’s plan renewal date. Any changes to a Member’s plan length or data amount, including cancellation of an account, must be made 24 hours prior to the plan renewal date. When a Primary account holder leaves the Mint Family, the Mint Family will dissolve and Members will be responsible for payment of their individual accounts.
Only a Primary account holder, who is properly authenticated by logging into their Mint Mobile account, will have the ability to add or remove Members, request for another Member to become the new primary account holder, or dissolve the Family. Mint Family programs are limited to one Primary account holder and four Members at one time.
Primary account holders who are properly authenticated by logging into their Mint Mobile account will have the ability to add or remove lines; send a request for another Family Member to become the new primary account holder; accept or reject a request from a Member to pay for an add-on, or change plans; restore a suspended Member’s account; view a Member’s account status, plan details, add-ons, renewal balance, wallet balance, renewal date, amount due; leave the Mint Family, and other functions as they may be available from time to time.
Primary account holders may access the plan information, including Customer Proprietary Network Information, for Members in the Mint Family. By joining a Mint Family, Members authorize the Primary account holder to access their plan information. A Member’s authorization for the Primary account holder to access the Member’s plan information is a requirement for participation in a Mint Family. Primary account holders may change over time and it is the Members’ responsibility to contact us if it no longer authorizes the Primary account holder to access the Member’s plan information and wishes to leave the Mint Family.
The Primary account holder agrees to be notified by email and/or SMS about the Members’ activity and account status, including, but not limited to payment reminders, usage alerts, plan information, requests for add-ons and international roaming charges.