How do I set up and manage two-factor authentication?

What is two-factor authentication?

Two-factor authentication is a security feature that gives a user access to their account after verifying their identity using two methods. Kinda like showing two pieces of identification at the DMV. Enabling two-factor authentication (also known as 2FA) keeps your account info extra secure. To access your Mint account with 2FA enabled, you’ll be asked to provide a security code from a third-party app to verify that you’re the one attempting to access your account, and not some other Joe Schmoe.

How do I set it up?

You can set up two-factor authentication in the Personal Information section of the Mint Mobile app or mintmobile.com/login.

1. Log into your Mint Mobile account online or in the app

2. Navigate to the two-factor authentication section of your setting menu by going to Account Management > Personal Information

3. Select the two-factor authentication toggle and follow the steps to turn it on

 BTW, you’ll need to have a verified email address on file to enable two-factor authentication.

How do I turn it off?

If you have two-factor authentication enabled on your account, you’ll first need to log in and provide a security code from a third-party app like Authy to access your account settings. From there you can simply slide the toggle to turn it off.

How do I log in once it’s enabled?

Once you enable two-factor authentication on your account, you’ll log in like you normally do, then you’ll be asked to provide a security code from a third party app (we recommend Authy) to validate that you’re the person attempting to access your account. So just be yourself.

Why do I need to verify my email to enable authentication?

Providing a verified email address helps us get in contact with you just in case you get locked out of your account – fingers crossed you don’t.

When do I need to provide the security code to turn it on?

Once you enable two-factor authentication on your account, you’ll be asked to provide a security code every time you attempt to log in or contact our care agent.

What if I lose my phone while authentication is turned on?

If you lose your phone and no longer have access to the third party app you’ve been using to get your security codes, you can visit the third-party app’s help section. They’ll be able to restore access to the security codes you need to get into your account. 

Can I use two-factor authentication with a new phone?

If you get a new phone, you can still use the service on your old device to provide the security code. To add the third-party app or service to your new device, just visit your preferred third-party’s website to download it onto your new device. For newer Apple devices, two-factor authentication can be set up using your device settings.

What third-party applications does Mint Mobile support?

Our two-factor authentication service is a TOTP, aka a time-based one-time password solution. We recommend using it with third-party apps like Authy or Google Authenticator. For newer Apple devices, you can set up two-factor authentication using your device settings.

How do I log in to my third-party application?

Logging into your third-party app will depend on the app; check out their websites to learn more about how they work. For users who set up two-factor authentication with their Apple operating system, you can visit the Apple Support section for login instructions.

Do I still need a password once it’s turned on?

Yep, you will still need to log in with your account number and password to access your account.

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