How to activate a replacement SIM

If you’re replacing a physical SIM card with a new SIM, you either remove the old SIM, if it’s the same phone, or just add in the replacement SIM to your new device once you activate.

Here’s how to to activate a replacement SIM card once you receive it in the mail:

1. Connect to Wi-Fi and open the Mint Mobile app
2. Go to Account on the bottom left hand corner
3. Scroll down to SIM Card 
4. Click Activate replacement SIM
5. Enter the 19-digit SIM card number
6. Enter the Verification code that was sent to your number
7. You should see a message on the next screen that says “Card Activated” once it loads
8. Now, you can turn your phone off, insert your replacement SIM into your phone’s SIM card slot and turn it back on

How to activate a replacement eSIM

If you are replacing either an eSIM or physical SIM with an eSIM, you can only activate a replacement eSIM through the Mint Mobile app

Here are the instructions on how to activate a replacement eSIM:

1. Connect to Wi-Fi and open the Mint Mobile app
2. Go to Account on the bottom left hand corner
3. Scroll down to SIM Card 
4. Click Order replacement SIM 
5. Select Replace your current eSIM
6. Tap Checkout 
   • You can replace and activate an eSIM at the same time since you don’t have to wait for a physical SIM in the mail
7. Tap I’m connected to Wi-Fi
   • A pop-up will appear asking if you are connected to Wi-Fi to continue and a verification code will be sent to your phone number
8. You will be directed to enter the Verification Code sent to you via SMS and click Continue to officially start activation of your eSIM
9. Click Let’s install your eSIM and click Continue 
10. Select Scan QR code or Enter QR code manually
11. Go to Settings on your phone
12. Once installed, click I’ve completed installation

Every user gets 5 free eSIM replacements every 12 months. Any additional eSIM is $3 after that

For troubleshooting tips read our articles:

• Activation troubleshooting guide
• eSIM activation troubleshooting guide