User Guide: 5G Gateway (TMO-G4AR)

About the Gateway

The first step: getting to know your gateway device. Inside the box, you should find the following items:

• Gateway
• Windowsill Bracket
• Power Adapter
• Quick Start Guide

The gateway offers 4G LTE or 5G/NR WAN (Wide Area Network) mobile network connectivity via four wide band omni, or semi-directional, antennas that support all LTE/5G bands. The gateway serves as the connection point between the wide area network outside your home and the LAN, or Local Area Network, inside your home.

How to set up your gateway device

Setting up your gateway device takes just a few minutes. Just follow the steps in the setup instructions.

Reading the gateway label 

Important info about the device and network, like the default Wi-Fi network name and password, can be found on the label located on the back of the device.

Using the LCD Screen 

The left and right arrows on the LCD panel can be used to cycle through different screens. The dot indicator at the bottom of the LCD will let you know which screen you’re on. These different screens are:

• Signal Strength
  • Just like your phone, the gateway can display up to five bars to indicate cellular signal strength.
• Connected Devices
  • This screen lets you know how many devices are currently connected to your gateway’s Wi-Fi network.
• Internet Line Number
  • This screen will show you your assigned internet line number.
• Messages
  • Messages from Mint Mobile regarding password resets or other important updates will show up here. 
• Language Preferences
  • The gateway screens can be displayed in English or Spanish.
  • To switch languages:
    1. From the Language screen, select CHANGE
    2. Using the arrow buttons, choose either English or Español
    3. Press O (the center button) to confirm your selection

Factory Resetting the Gateway Device

You can reset the gateway device to factory settings using the Reset port on the back of the device. 

1. Insert a paperclip into the Reset port for approximately 5 seconds.
   1. You should feel it press a small button inside the device
2. Take out the paperclip once the LCD changes.
   1. The LCD screen will display Factory reset in progress
   2. Followed by the T-Mobile animated logo
   3. Then finally the Power up animation
3. Once it’s powered back on, press O (the center button) to return to the Connections screen.

Troubleshooting 

We have another article with tips for optimizing the speed of your gateway device if you need it.

Tech Specs

The fancy technical details about your gateway device and what it does. 

• Dimensions (W x H)
  • 228 (H) x 180 (W) x 76 (D) mm
• Weight
  • 880 g
  • 1.94 lbs
• Operating environment
  • 0° – 40° C (32° F – 104° F)
• IoT / GPS
  • Bluetooth 5.1
  • GPS
• Power adapter
  • AC
• Power input
  • 100 – 240V, 3A @ DC 15V, 50/60Hz
• Theoretical power consumption
  • 45 W
• Wi-Fi connectivity
  • 11ax 4×4 2.4G
  • 11ax 4×4 5G
  • Seamless roaming
• Security
  • WPA/WPA2/WPA3
• Buttons
  • Reset (recessed switch)
  • Arrow Keys (left/right)
  • Enter (OK)
• Display
  • TFT LCD Non-Touch Panel
  • 2.4-Inch
  • 240×320 Resolution
• Mobile Band
  • 5G NR: n25, n41, n48, n66, n71, n77 (DoD and C-Band)
  • 4G LTE: B2, B4, B5, B12, B25, B48, B66, B71
• Physical Interfaces
  • GE LAN (Yellow)
  • SIM Card Socket (4FF Only)
  • USB Type C x 1 (Regular Power Source)
  • USB Type C x 1 (Data and other USB Port Purpose)

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