User Guide: 5G Gateway (TMO-G4AR) About the Gateway The first step: getting to know your gateway device. Inside the box, you should find the following items: Gateway Windowsill Bracket Power Adapter The gateway offers 4G LTE or 5G/NR WAN (Wide Area Network) mobile network connectivity via four wide band omni, or semi-directional, antennas that support all LTE/5G bands. The gateway serves as the connection point between the wide area network outside your home and the LAN, or Local Area Network, inside your home. How to set up your gateway device Setting up your gateway device takes just a few minutes. Just follow the steps in the setup instructions. Reading the gateway label Important info about the device and network, like the default Wi-Fi network name and password, can be found on the label located on the back of the device. Using the LCD Screen The left and right arrows on the LCD panel can be used to cycle through different screens. The dot indicator at the bottom of the LCD will let you know which screen you’re on. These different screens are: Signal Strength Just like your phone, the gateway can display up to five bars to indicate cellular signal strength. Connected Devices This screen lets you know how many devices are currently connected to your gateway’s Wi-Fi network. Internet Line Number This screen will show you your assigned internet line number. Messages Messages from Mint Mobile regarding password resets or other important updates will show up here. Language Preferences The gateway screens can be displayed in English or Spanish. To switch languages: From the Language screen, select CHANGE Using the arrow buttons, choose either English or Español Press O (the center button) to confirm your selection Factory Resetting the Gateway Device You can reset the gateway device to factory settings using the Reset port on the back of the device. Insert a paperclip into the Reset port for approximately 5 seconds. You should feel it press a small button inside the device Take out the paperclip once the LCD changes. The LCD screen will display Factory reset in progress Followed by the T-Mobile animated logo Then finally the Power up animation Once it’s powered back on, press O (the center button) to return to the Connections screen. Troubleshooting We have another article with tips for optimizing the speed of your gateway device if you need it. Tech Specs The fancy technical details about your gateway device and what it does. Dimensions (W x H) 228 (H) x 180 (W) x 76 (D) mm Weight 880 g 1.94 lbs Operating environment 0° – 40° C (32° F – 104° F) IoT / GPS Bluetooth 5.1 GPS Power adapter AC Power input 100 – 240V, 3A @ DC 15V, 50/60Hz Theoretical power consumption 45 W Wi-Fi connectivity 11ax 4×4 2.4G 11ax 4×4 5G Seamless roaming Security WPA/WPA2/WPA3 Buttons Reset (recessed switch) Arrow Keys (left/right) Enter (OK) Display TFT LCD Non-Touch Panel 2.4-Inch 240×320 Resolution Mobile Band 5G NR: n25, n41, n48, n66, n71, n77 (DoD and C-Band) 4G LTE: B2, B4, B5, B12, B25, B48, B66, B71 Physical Interfaces GE LAN (Yellow) SIM Card Socket (4FF Only) USB Type C x 1 (Regular Power Source) USB Type C x 1 (Data and other USB Port Purpose) View Terms and Conditions Read Mint Mobile’s Privacy Policy SAFETY GUIDELINES ALWAYS READ THE MINT MOBILE 5G GATEWAY START GUIDE BEFORE SET UP OR USE OF THE 5G GATEWAY. IT IS YOUR RESPONSIBILITY TO FAMILIARIZE YOURSELF WITH THE PRODUCT USER GUIDES AND WARNINGS, AND TO USE THE 5G GATEWAY PROPERLY. WARNING – RISK OF ELECTRIC SHOCK OR FIRE Connect the 5G Gateway power adaptor or cord to the right supply voltage (120V AC in USA). Pay attention to the power load of the electrical outlet and possible extension cord. An overburdened power outlet or damaged cords and plugs may cause electric shock or fire. Check the power cords regularly. If you find any damage, replace the cord immediately. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Leave adequate space for heat dissipation to avoid any damage caused by overheating the 5G Gateway. Do not cover the 5G Gateway or its ventilation holes. Blocking the ventilation holes may cause fire. Use the power adapter provided with your 5G Gateway and do not fasten the power cable to building surfaces. Ensure the cable can move freely. Do not place heavy objects on the cable. Do not use the 5G Gateway outside, and make sure all the connections are indoors. Do not install, use, or service this 5G Gateway during a thunderstorm. There is a remote risk of electric shock from lightning. The standby power consumption of the 5G Gateway is 4.5W. CAUTION – POTENTIAL EQUIPMENT DAMAGE Follow these recommendations to protect yourself and the 5G Gateway from harm: Use the 5G Gateway only in upright position. Do not insert any sharp object into the openings of the 5G Gateway. Do not put the 5G Gateway near a heat source. Avoid placing the 5G Gateway in direct sunlight. Do not put the 5G Gateway in damp or wet locations; for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Do not spill any liquid on the 5G Gateway. Do not touch the 5G Gateway or its power adapter or cord with wet hands. Do not place the 5G Gateway on an unstable surface or support. Do not place anything on top of the 5G Gateway. Do not use liquid or aerosol cleaners; unplug the 5G Gateway and use a soft, dry cloth for cleaning. When connecting a PC or other electronic device to the 5G Gateway, make sure you use the right cables and connect the device to the right port of the 5G Gateway. Incorrect connections may damage the device and/or the 5G Gateway. Do not open or try to open the 5G Gateway. Opening or removing covers can expose you to dangerous high voltage points or other risks. Do not attempt to access, manipulate, insert foreign objects into, remanufacture, or immerse or otherwise expose it to water. Do apply care to avoid accidental drops along with the 5G Gateway. Notice: JavaScript is required for this content. RELATED ARTICLES How do I change my 5G Home MINTernet Wi-Fi name and password? How do I optimize my Home MINTernet speed? How do I connect a device to my 5G Home MINTernet gateway?