iPhone Setup

iPhone Setup Instructions

I have an older iPhone device (iPhone 5, 5C, 4S or Below)

If you are using an older model iPhone incapable of running iOS 12.0 or higher, you will need to enter your data settings manually.

Setting Up Your Data for iPhone

Select the Settings icon on your homescreen.
Select the Cellular menu option in the first section of the menu.
Ensure that the Cellular Data and Enable LTE are both enabled.

Select the Cellular Data option and enter the following information into the fields:

Cellular Data
APN – alpha
Username – (leave blank)
Password – (leave blank)

MMS
APN – wholesale
Username – (leave blank)
Password – (leave blank)
MMSC – http://wholesale.mmsmvno.com/mms/wapenc
MMS Proxy – (leave blank)
MMS Max Message Size – 1048576
MMS UA Prof URL – http://www.apple.com/mms/uaprof.rdf

Restart your iPhone.

Configure your MMS & Data Settings – iPhone

I have a recent iPhone device (iPhone 5S, SE, 6 or Above)

If you are using a newer device running iOS 12.0 or higher, your data and MMS settings will be automatically updated as long as you have updated your carrier settings.

To ensure your carrier settings are up to date, go to Settings > General > About > Carrier.
If prompted to update your carrier settings, select Update.

When you update your carrier settings, you will also enable these other features:

VISUAL VOICEMAIL

Our iOS customers have been asking for visual voicemail for a while—and now we have it! You can access visual voicemail via the voicemail tab on your dialer.

WIFI CALLING & TEXT

Now you can talk over a WiFi network, which means you no longer have to rely on network coverage alone for your calling and texting needs. Got access to WiFi? You’re good to go!

VoLTE ENABLED CALLING

VoLTE (aka Voice Over LTE) lets you connect calls over the LTE network. That’s fancy talk for better quality and faster connection times for your calls!

FAQ

iPhone Setup FAQ

How do I know if I have activated the updated features?

Go to Settings > General > About and check under Carrier; it should say Ultra/Mint Mobile

How do I update my iOS?

It’s a snap: go to Settings > General > Software Update.

Which devices can support iOS 12.0?

iPhone models 5S, SE, 6 and up are capable of installing iOS 12.0. Older models, aren’t compatible with 12.0, and therefore won’t be compatible with these new features. This includes the iPhone 5, 5c, 4S and below.

How do I enable WiFi Calling & Text?

You can enable WiFi Calling & Text by updating your phone settings. Just go to Settings > Phone > WiFi Calling.

How do I check what version of iOS I am on?

To make sure you are on the 12.0 version or above, go to Settings > General > About and check under Version.

How do I set up Visual Voicemail?

Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. They will appear once you get a new message, so we recommend you leave yourself a voicemail message after updating your Carrier Settings.

How do I set up VoLTE?

You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data.

Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone.

What if my device doesn’t support iOS 12.0?

If you’re using an older iPhone model that can’t support iOS 12.0, you unfortunately won’t have access to the above features. That doesn’t mean you can’t still use your device with Mint’s service. Please refer to the below instructions for configuring your Data & MMS Settings and accessing your voicemail.

Setting Up Your Data for iPhone

Select the Settings icon on your homescreen.
Select the Cellular menu option in the first section of the menu.
Ensure that the Cellular Data and Enable LTE are both enabled.
Select the Cellular Data option and enter the following information into the fields:

Cellular Data
APN – alpha
Username – (leave blank)
Password – (leave blank)

MMS

APN – wholesale
Username – (leave blank)
Password – (leave blank)
MMSC – http://wholesale.mmsmvno.com/mms/wapenc
MMS Proxy – (leave blank)
MMS Max Message Size – 1048576
MMS UA Prof URL – http://www.apple.com/mms/uaprof.rdf

Restart your iPhone.

Accessing Your Voicemail

To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 855-616-9530. To reset your voicemail password, type #PWD# on your keypad and hit “Send.”