My service isn’t working – how can I resolve?
If you’re experiencing trouble with your service’s connectivity, maybe “SOS”, “No Service” or “Searching” is in the status bar. here are a few common fixes:
Turn your phone off and back on
The most common way to fix issues with data connection, text messages and domestic/international calling is by turning your phone off, waiting 30 seconds and turning it back on.
Remove and reinsert your Mint Mobile SIM card
If you have a physical SIM card, doing this essentially re-registers your phone in the mobile network. (This only applies to a physical SIM card; never delete or try to remove your eSIM). This will help you with problems related to data connection, text messages and domestic/international calling.
Check out How do I remove and insert a SIM card on iPhone and How do I remove and insert a SIM card on Android for more information.
Turn your Mint Mobile eSIM off and on
Since you can’t remove or reinsert your eSIM like you can a physical SIM card, you can try turning it off and on to help solve problems related to data connections, text messages and domestic/international calling.
Check your coverage map
If you’re in a rural area, deep inside a building or underground, your signal strength might be reduced or even cut off. Refer to our coverage map to help determine the coverage strength in your area.
Make sure airplane mode is off
Most phones display an airplane icon on the homescreen when airplane mode is enabled.
Make sure your software is up-to-date
Sometimes not using the latest software update on your phone can affect your service.
Make sure no other eSIM is installed
Different models of phones and Operating Systems have limitations on the number of eSIMs allowed on each device.
Do a soft reset
Also known as a force restart. This will allow the restart of a device without losing any data.
Change the network mode
Turn automatic off and select the networks available. Sometimes the automatic network selection may have trouble connecting to a priority network. This will force a connection and allow the automatic network selection to work again.
Wi-Fi Calling Feature
Wi-Fi calling may in some cases interfere with your service if the Wi-Fi signal is not strong. Turn it off and attempt to connect with cellular.
Reset network settings
Resetting network settings is the final step in the self-troubleshooting process because you’ll lose all previous network related data (Wi-Fi passwords, Networks saved, etc).
If you continue to experience issues even after all steps, call our Care Team at (800) 683-7392 or chat with us at mintmobile.com/chat.
