My service isn’t working – how can I resolve?

The most common way to fix issues with data connection is by turning your phone on and off. Once your phone is off, wait 30 seconds and turn it back on. If that doesn’t work, try a few of these other common fixes:

  1. Remove and reinsert your Mint Mobile SIM card
    1. Doing so essentially re-registers your phone in the mobile network. This will help you with problems related to data connection, text messages and domestic and international calling.
  2. Check your coverage map
    1. If you’re in a rural area deep inside a building or underground, your signal strength might be reduced or even cut off. Refer to our coverage map to help determine the coverage strength in your area.
  3. Make sure airplane mode is off
    1. Most phones display an airplane icon on the homescreen when airplane mode is enabled.
  4. Make sure your software is up-to-date
    1. Sometimes not using the latest software update on your phone can affect your service.

If you continue to experience issues, call our Care Team at (800) 683-7392 or chat with us at

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