2G Network Shutdown

Older 2G networks will be shut down by August 3rd, 2026, to free up valuable space for the faster 4G LTE and 5G networks. This network upgrade will ensure our customers have the best quality and coverage possible.  Impacted Mint Mobile subscribers will be notified.

While most devices will work perfectly, 2G/3G phones along with some older 4G phones that do not support VoLTE (Voice over LTE) will lose services including the ability to make emergency calls.

To ensure your service is not interrupted, you can check whether your device is compatible- click here and enter your device info.

If your device is compatible, you should be all set.  However, you may also want to confirm the following:

Software Updates

Check to see if there are any software updates for your phone that have not been installed.

Ensure that VoLTE is turned on 

While the naming conventions may vary, the easiest way to see if VoLTE is enabled on your phone is to check within the device’s settings.: 

iPhone

1. Open Settings
2. Select Cellular
3. Select Cellular Data Options 
4. Click Voice & Data
5. Make sure either 5G Auto or LTE is selected

Android

1. Click on the Settings icon
2. Click on the magnifying glass 
3. Type “volte”
4.  Click VoLTE Calls Menu 
5. Switch the VoLTE Call Toggle to On.
   1.  If after typing “VoLTE” no menu option appears, the device either does not support VoLTE or VoLTE is defaulted to On which is likely if the phone is fairly new.

Confirm the APN settings for the device

Follow the instructions for Android or for iOS.

If you need a new device,  we’ve got you covered with our selection of 5G-compatible phones. Once you have your new phone, getting set up is as easy as switching a SIM card in most cases.

If you have any questions, our Care Team is available at (800) 683 7392.