How do I return a phone purchased from Mint Mobile?

Need to return a phone you purchased from Mint Mobile? We’ve got you covered. Here’s a step-by-step guide to getting your phone back in our hands. 

1. Make sure your phone is eligible for a return

• Return your phone within seven days of delivery.
  
• Make sure your phone has less than 25 minutes in total cumulative talk time, and doesn’t show any signs of use, like scratches or scuffs on the phone’s exterior, visible wear on buttons, ports, etc.
  
• Please return with the complete original manufacturer’s packaging, in the same condition as sold, with all literature, accessories, instructions, blank warranty cards, documentation and any other items that came with the phone upon delivery.
  

Check the full policy at https://www.mintmobile.com/return-policy/

2. Submit a return request

If your phone meets the return criteria above, go ahead and submit a return request. Please note that phones must be sent back within 7 days of a return being initiated.

3. Prepare your phone for return

Once your return request is approved, follow the instructions below to prepare your phone:

Disable your password

For iPhone:

• In Settings, tap Face ID & Passcode (or Touch ID & Passcode if you have a home button)
• Tap Turn Passcode Off.

For Android phones:

• In Settings, tap Lock Screen, then Screen lock type
• If prompted, enter your current lock screen code
• Tap None

NOTE: If we receive your phone locked, we can’t process your refund and will need to return it to you for unlocking.

Sign out of your iCloud, Samsung or Google account

To sign out of iCloud:

• In Settings, tap your name and scroll to Sign Out
• Enter your Apple ID password
• Tap Turn Off

To sign out of a Samsung account:

• In Settings, go to Accounts and backup or Cloud and accounts
• Tap Accounts or Accounts & sync and select your account
• Tap Remove account or Sign out from the menu

To sign out of a Google account:

• In Settings, go to Accounts or Accounts backup
• Select Google from the account list, then tap your account
• Tap Remove account or Sign out from the menu

Perform a factory reset

This step helps protect your personal information. Resetting your iPhone or Android phone only requires a few clicks. 

Remove your SIM card

If your phone has a physical SIM card, here’s how to easily remove it from iPhone or Android.

4. Repackage and return your phone

Once you’ve completed these steps and made sure your phone is unlocked and free of internal or external damage, just pack it up with all accessories in the original box and send it our way using the prepaid return label we provided. We’ll refund your phone payment to your card on file (minus shipping & handling) within 10 business days of receiving and processing the return.

If you have any questions or need further assistance, feel free to give our Care Team a call at 800-683-7392.