International roaming troubleshooting tips & help

If you’re experiencing issues with your Mint Mobile service while traveling abroad, try out these troubleshooting steps.

Confirm Your Pass Is Active

Confirm your roaming pass status is active and not expired.  You can do this by texting ‘GOROAM’ to 6700 or checking your account via the Mint Mobile app or website.

Toggle Airplane Mode

1. Enable airplane mode
2. Wait 10 seconds
3. Disable airplane mode and try again

Toggle Wi-Fi

1. Turn Wi-FI on
2. Wait 10 seconds
3. Turn Wi-Fi off and try again

Note: You can turn Wi-Fi back on after you’re done troubleshooting.

Restart The Phone

1. Turn phone off
2. Wait 10 seconds
3. Turn phone back on

Disable Wi-Fi Calling

Wi-Fi Calling may interfere with your service if your Wi-Fi signal isn’t very strong. Turn Wi-Fi off and attempt to connect through the cellular network. You can turn Wi-Fi back on after you’re done troubleshooting.

Turn On Data Roaming

Check to make sure Data Roaming is enabled in your phone’s settings.

Verify APN settings

Confirm the APN settings are correct in your Android or iOS phone. 

If you’re still having trouble, please contact our Care team at (800) 683-7392. We strongly recommend using a different device or line of communication to reach us than the phone you’re troubleshooting on.
For additional tips & tricks on traveling internationally with Mint, take a look at our checklist.