How do I switch internet providers?

Does your current home internet feel like it’s stuck in the dial-up era while your bill keeps climbing toward the stratosphere? Or maybe you just typed “how do I switch internet providers” into search because you’re tired of being ghosted by customer support. Whatever the reason, we’ve got good news: switching your home internet is a lot less painful than most internet providers want you to believe.

In this guide, we’ll break down exactly how to switch internet providers without losing your mind (or your connection). We’ll cover what to do before you make the leap, how to find a provider that actually fits your life and how to officially tell them “it’s not me, it’s definitely you.”

What to do before switching internet providers

Before you start dreaming of those better internet benefits, there are a few logistical boxes to check. The golden rule of switching? Do not cancel your current service yet. You want to keep it active until your new service is up and running to avoid a “dark period” where you’re stuck using your phone as a hotspot for the whole house.

• Check your current contract and status: Dig up that old contract (probably buried in a “Terms and Conditions” email you never opened). Some providers lock you into “term agreements” and will hit you with an early termination fee (or ETF) if you leave before the clock runs out. If you’re only a month or two away from the end, it might be worth waiting before switching. If not, calculate if the savings from your new provider will offset the cost of the early termination fee.
• Check your current usage:  Are you actually using all that data you’re paying for? Most people overpay for “Gigabit” speeds they don’t actually need. Check your recent bills or log into your account portal to see your actual monthly usage. Knowing your numbers helps you avoid overpaying for a massive data bucket with your next provider.

How to pick a new internet provider

Figuring out your internet needs is the first step to choosing a provider. Make sure you find a plan with enough speed and data to match your household’s needs before looking at the price tag. Once you’ve determined those, you can find and compare internet service providers in your area. Whether you’re looking for the flexibility of 5G home internet, or traditional options like cable, satellite or DSL, make sure to check if you actually need an internet bundle. Some providers offer a deal if you pair your internet with a phone plan—like 5G Home MINTernet—but if you just want standalone internet, there’s that too.

Finally, weigh the price against the contract. If your goal is to save money without compromising service, compare your current bill to a more affordable plan. Just keep an eye out for the fine print. Some providers lock you into a long-term agreement with prices that jump after a year, while Mint Mobile doesn’t require contracts and won’t hold your internet hostage.

How to prepare to switch internet providers

It’s time to get everything ready for the big move. Here’s how to handle the sign-up process like a pro:

• Pick your new provider: Determine which home internet option fits best with your needs. With 5G Home MINTernet you can quickly find out if you are eligible.
• Determine your activation date: It’s always a good idea to have your new service live a few days before your old one ends. That way, you aren’t stuck without a connection.
• Choose your equipment: Depending on your internet plan, decide if you’ll rent a modem and router or buy your own to save on monthly fees. 
• Complete your setup: If your new setup is a “self-install” gateway (like with 5G home internet), you’re usually good to go in minutes; otherwise, make sure you’re home for the technician’s arrival.

How to cancel your current internet service

Now for the satisfying part: breaking up with your old provider. With your new plans already in place, you’re ready to make the call and officially cut the cord.

• Stand your ground with “Retention:” When you call to cancel, be prepared for a sales pitch. Many providers hike your rates for years but suddenly find a discount once you’re halfway out the door. You can end the pushy sales talk quickly by telling them you’ve already switched. Choosing a provider with transparent pricing (wink wink, nudge nudge) avoids this headache because you won’t have to negotiate for a fair rate later.
• Handle the final fees: Depending on your contract, you might need to settle an early termination or cancellation fee. Confirm these costs upfront so there are no surprises on your final statement.
• Return your equipment: Before your service is officially canceled, make sure to return any modems, routers or cables belonging to the provider. This is the most important step—if you miss the return window, they could hit you with a “non-return fee” that costs hundreds of dollars.
• Confirm your end date: Double-check that your cancellation date aligns with your new service being active. Once your final bill is paid and your equipment is back in their hands, you’re officially free.

Switching doesn’t have to be a headache

The goal of switching internet providers is to make you feel empowered to “cut the cord” from overpriced, under-performing home internet. Whether you’re moving to a new city or you’re just tired of the annual price hikes, taking control of your home internet is a major win for your wallet.

Hopefully by now, you feel a lot more comfortable about making the move. If you are still curious about the timeline, you can learn more about how long it takes to switch internet providers to help you plan your transition. And if you’re ready to ditch the contracts and the nonsense right now, it might be time to see if you should make the switch to 5G Home MINTernet. If you happen to be moving over from Xfinity or Spectrum, we even have specific guides on that too. 

Ready for a better home internet experience?