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Switch It Up! How To Bring Your Phone Number To Mint

Ready to join the Mint side?

If you have checked out our post, “5 Reasons Why You Should Dump Your Wireless For Mint,” you are on your way! Now all that’s left is transferring your number from your old, tired carrier to your new sparkling fresh Mint Mobile account. Like most things associated with Mint, it’s simple. We don’t want to stress you out, so here are step-by-step instructions on kissing your old carrier goodbye.

 

Three Easy Foxing Steps:

  1. Make sure your phone can transfer to the Mint side
  2. Grab details from your current carrier
    1. Log in to your account with your previous carrier, or give them a call.
    2. Locate your account number.
    3. Get your password, pass code, or PIN code number associated with your account.
    4. Make sure you know the billing address including zip code.
  3. Activate on mintmobile.com/activate

 

To make your life even easier (yes, we are cool like that), we’ve compiled a list of the most common mobile carriers and where you can find the info listed in the steps above. Just look for your previous carrier and we’ll walk you through it all. It has never been easier to become part of Team Mint.

The Mint Carrier Cheat Sheet To Transferring Your Number

A

AT&T

  • Account number
    • Usually this found in the upper right-hand corner of any bill or invoice, or in your online account. The number should be entered without any dashes or hyphens.
  • PIN number
    • Your PIN is usually the last four digits of your telephone number. It cannot be found on your bill, invoice or online account. You can call AT&T at 1-800-331-0500.

AT&T GoPhone

  • Account number
    • You’ll need to contact GoPhone customer service by dialing 611 from your mobile phone.
  • PIN number
    • Set up initially when you opened the account. If you don’t remember it, you’ll need to contact customer service at 1-800-901-9878.

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B

Boost

  • Account number
    • If you do not know your account number, you will need to contact Boost Mobile at 1-888-266-7848.
  • PIN number
    • A four-digit number, if you don’t know it you will need to contact Boost.

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C

Consumer Cellular

  • Account number
    • Can be found online or by calling Consumer Cellular at 1-888-345-5509.
  • PIN number
    • The last four digits of the account holder’s SSN.
  • Alternative PIN
    • 0000
  • Porting center number
    • 888-750-5519

*Important: Consumer Cellular does not use PIN numbers, so when submitting the port request they will give a “customer information doesn’t match” error message, and Mint will email you and let you know that there is a problem with the port. If this happens, please get in touch with us and we will call them for a manual response to get the line moved over right away. They look to match 3 out of 4 pieces of information, and in most cases, they can release the number as soon as we call them.

Cricket

  • Account number
    • Can be found online or by calling Cricket Customer Support at 1-800-274-2538.
  • PIN number
    • Four-digit Authorization ID (or “AID”) that you set up when you set up your online account, and it is the PIN that you need to enter when making changes to your account online.

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G

Google Project Fi

  • Google Fi has an online help page to guide you through porting out your number.

Google Voice
The folks over at Google Voice have made it easy by providing a handy guide to porting out.

  • Account number
    • 10 digit MDN
  • PIN number
    • The pin used to access Google Voice voicemail from another phone

*Important: Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.

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H

H2O Wireless

  • Account number
    • You need to call customer service a 1-800-643-4926 and ask them to release your number for porting and provide you with your account number and PIN.
  • PIN number
    • Instructions above. They will ask you to provide the three most recent outgoing calls to verify that it’s your number.

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M

Metro PCS

  • Account number
    • Nine-digit account number. Go to MetroPCS.com, login into your account, click on Payments and select any month. It is also available in the bill reminder text messages sent by Metro PCS.
  • PIN number
    • Call-in passcode which is generally your eight-digit birth-date unless you’ve changed it.

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R

Red Pocket

  • Account number
    • Your 10-digit phone number is your account number.
  • PIN number
    • Last four digits of your phone number

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S

Sprint / Sprint Prepaid

  • Account number
    • A nine-digit number which can be found at the top center of your bill and on your online account page.
  • PIN number
    • This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.

Straight Talk

  • Account number
    • MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card number.
  • PIN number
    • Can be found on your online Straight Talk My account page by clicking Update personal profile where it’s listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.

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T

Ting

  • Your Ting account number
    • The PIN associated with the number that you want to port out
    • The Ting account holder name and billing address
    • All of this information can be found by logging into your Account settings tab, scroll to the bottom and click “Port out information.”

T-Mobile

  • Account number
    • The nine-digit number that can be found in the upper right-hand corner of any bill or in your online account.
  • PIN number
    • You will need to contact T-Mobile at 1-877-453-1304.

TracFone / Net10

  • Account number
    • MEID or IMEI of the phone, or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card.
  • PIN number
    • 0000
    • In rare cases, ports may fail with a zip code error even when the zip code is correct. In these cases, use the head office zip code 33178.

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U

Ultra Mobile

  • Account number
    • Found at the top left corner of your online account management portal. If you do not have access to the portal call 1-888-777-0446 to get your account number.
  • PIN number
    • The last four digits of your Ultra Mobile phone number.

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V

Verizon

  • Account number
    • Can be found on your bill or online account by logging in online and going to Account then Account overview. The account number is listed at the top, and it ends in -00001 but should be entered without the dash.
  • PIN number
    • A four-digit number. If you don’t know your account PIN, you can reset it on your online Verizon account, or you’ll need to reset it by calling Verizon Customer Support at 1-800-922-0204.

*Important: If you don’t know your pin number, you can reset it by going to vzw.com/PIN and sign in to your My Verizon account. Enter the new account PIN and then re-type the new account PIN in the designated box. Click Submit to confirm. You’ve successfully created your account PIN. You will get a notification that a PIN has been set up.

Verizon Prepaid

  • Account number
    • Alphanumeric usually starts with an A.
  • PIN number
    • The four-digit password that you use to access your account from your phone.

Virgin

  • Account number
    • A nine-digit number. If you don’t know it, you will need to contact Virgin Mobile at 1-888-322-1122.
  • PIN number
    • Usually the account holder’s birthday as the two-digit month, two digit day, and a two-digit year in six-digit format unless you’ve changed it. For example, 011065 would represent January 10, 1965.

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**Information correct as of July 2019. We will attempt to update as carriers change their requirements. If any question then please contact your current carrier or our Mint Mobile care human support.